I made reservations for a Tree Top Villa months in advance, had to cancel days in advance due to scheduling conflicts and had the worst customer service experience of my life
At the time I made my reservations-I was not provided with any verbal cancellation policy Nothing was sent to me IN WRITING via email or US Mail with a receipt, a confirmation number, or information outlining the cancellation policy Only when I contacted the office to cancel my reservation was I informed of the policy and provided with a receipt (none of which showed where they actually sent me the initial confirmation)
After multiple emails and their denial of a refund, I left it in the hands of my bank to resolve To make matters worse, they automatically charged me for the remaining balance of my "stay" the day I would have checked in When I disputed this charge with Summit by replying to the cancellation email chain, the office manager's response was that my reservation was never officially cancelled but she would refund me the fees charged on the supposed day of my check in but nothing else
I made reservations for Easter weekend for nights They told me it was $a night total of $ When I looked at the charges they charged me $ I called and asked why and Theresa told me it was for the additional people at my site We did not have any additional people I did call her and asked her how many people does the site include and she told me people I asked her how much it would be for adults, a 1/month old and a month old and she told me kids are free and it would be $per day per person for people I said but you just told me kids are free and she told me yea but they are included in the people Didn't make any sense I was just asking so if they showed up I knew how much they had to pay Well since I asked that questions she took it upon herself to charge me for the additional person which did not show up I told her I wanted a refund and she declined because of our conversation I asked for the manager and she told me she
I made reservations for a Tree Top Villa months in advance, had to cancel days in advance due to scheduling conflicts and had the worst customer service experience of my life
At the time I made my reservations-I was not provided with any verbal cancellation policy Nothing was sent to me IN WRITING via email or US Mail with a receipt, a confirmation number, or information outlining the cancellation policy Only when I contacted the office to cancel my reservation was I informed of the policy and provided with a receipt (none of which showed where they actually sent me the initial confirmation)
After multiple emails and their denial of a refund, I left it in the hands of my bank to resolve To make matters worse, they automatically charged me for the remaining balance of my "stay" the day I would have checked in When I disputed this charge with Summit by replying to the cancellation email chain, the office manager's response was that my reservation was never officially cancelled but she would refund me the fees charged on the supposed day of my check in but nothing else
I made reservations for Easter weekend for nights They told me it was $a night total of $ When I looked at the charges they charged me $ I called and asked why and Theresa told me it was for the additional people at my site We did not have any additional people I did call her and asked her how many people does the site include and she told me people I asked her how much it would be for adults, a 1/month old and a month old and she told me kids are free and it would be $per day per person for people I said but you just told me kids are free and she told me yea but they are included in the people Didn't make any sense I was just asking so if they showed up I knew how much they had to pay Well since I asked that questions she took it upon herself to charge me for the additional person which did not show up I told her I wanted a refund and she declined because of our conversation I asked for the manager and she told me she