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Gourmet Buffet and Gril

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Gourmet Buffet and Gril Reviews (1)

Review: We dined at this Chinese buffet today, 6/15/14, for lunch. Yesterday, I purchased a $50 gift certificate, which comes with a free dinner buffet card. You are not allowed to use either of these the day of purchase, and going here twice a month for quite some time now, we understood that. Today is Father's day, as well as a Sunday, so the cost of the buffet "Sunday and Holiday All Day Dinner" is 11.49. Not only were the charges raised to 12.99/adult, but we were told we could not use the free dinner coupon due to it being a holiday. The card is a business card stamped on the back with "Free Dinner" and an expiration date a month from purchase. I requested a manager to handle the situation, as my entire point of purchasing the gift certificate was the free dinner. Although there is no rule aside from 'not for use day of purchase', we were told we could not use the coupon. I then requested a refund of the gift certificate since it was pointless for us to keep. The bill was just over $61. I am furious that I went through the trouble of purchasing it, only to not be able to use the free dinner coupon, and refuse to eat at this establishment anymore. Against my will, a $10 tip was still left.Desired Settlement: $12.99 as the cost of the free buffet I could not use, as well as $1.50 per adult that the cost was raised with no notice (their menu with pricing states 'sunday and holiday 11.49). We were a party of six, 4 of which were adults. I feel I should receive back $17.49 that I was shorted today.

Consumer

Response:

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]

At this time, I have not been contacted by Gourmet Buffet and Gril regarding complaint ID [redacted].

Regards,

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Description: Restaurants

Address: 3317 Hamilton Blvd., Allentown, Pennsylvania, United States, 18104

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