Gov Group Reviews (21)
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Description: Office Supplies
Address: 3220 Executive Ridge Dr #101, Vista, California, United States, 92081
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Sorry for the confusion with this purchase I was here when you were speaking to multiple people about this purchase We are happy to fully refund you for your purchase, including all shipping costs, products costs, etc Unfortunately we rely on 3rd party data distribution partners and we do see instances where the data is simply incorrect You can review our Terms & Conditions explaining this relationship on every page of our website We do everything we can to reduce the number of errors found on our website, unfortunately this just happens to be an item that you added to the cart times For future references, if you see a pricing error (or data entry error) on a website, I would highly recommend just emailing or calling the company to get things straightened out before ordering a high quantity of units This will ensure that your order is handled accurately and quickly As discussed on the phone, please contact us to notify us when the items are on the way back using the prepaid label sent Let us know if you have any other questionsHave a great day!
Unfortunate M [redacted] was simply unaware that this terminology does in fact appear on our website, and has since Below is just part of the T&C's from the website Again, I apologize for the confusion with your purchase and have no problem doing the full refund Unfortunately this does happen from time to time and is usually a simple refund/replacement I hope you have a fantastic dayDescriptions and images of, and references to, third–party products or services available in connection with the Site do not imply Gov Group’s endorsement of such third–party products or servicesAll descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without noticeCertain weights, measures and similar descriptions are approximate and are provided for convenience purposes onlyThe inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any timeIt is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this SiteBy placing an order, you represent that the products ordered will be used only in a lawful mannerGov Group reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any product or serviceYou agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling chargesIn addition, you remain responsible for any taxes that may be applicable to your transactions
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowThe reason I do not agree with their response is because when I talked to Matt Jordon and pointed out that there is nothing on their website about the confusion in description, "one" when the description shows "dozen," he agreed that there is nothing on their site regarding errors in pricingSo to put in their response that they have on their website about pricing is something they added after our conversation and I filed this complaint Again HIGHLY deceptive practice Their merchandise has been placed in the mail for pickup today I expect my Paypal credit card account to be credited immediately Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below They never responded to me to advise that there was a backlog for the item, They took the money ($122.12) from my checking account with out providing the productsTheir response does not mention what action they will take to refund that money,Therefore, NO their response does not satisfy us at this timeThank you for helping us with a resolve Regards, [redacted] & [redacted]
Please see previous emails that have been sent We have been checking with HP daily on the inventory levels of your item Unfortunately they still do not have any of these refurbished units in stock and available for shipment We never charged your card, as explained in the email This was an authorization that confirmed you are who you said you were when placing this order That authorization only lasts for days and was automatically cancelled out after that point Please contact us directly should you have any other questions or concerns
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason I do not agree with their response is because when I talked to Matt Jordon and pointed out that there is nothing on their website about the confusion in description, "one" when the description shows "dozen," he agreed that there is nothing on their site regarding errors in pricingSo to put in their response that they have on their website about pricing is something they added after our conversation and I filed this complaint. Again HIGHLY deceptive practice. Their merchandise has been placed in the mail for pickup today. I expect my Paypal credit card account to be credited immediately
Regards,
*** ***
I am not sure what the confusion here is with this purchase I had left you a voicemail explaining that the item was on backorder direct with the manufacturer Unfortunately they pushed that ETA for the next possible ship date back I then received this Revdex.com complaint, so I contacted the manufacturer and had your backorder removed from their system Your order was already refunded and your backordered place in line for this item was deleted Please help explain what further action you would like for us to take Also, feel free to contact me directly on the phone or through email
Sorry for the confusion with this purchase I was here when you were speaking to multiple people about this purchase We are happy to fully refund you for your purchase, including all shipping costs, products costs, etc Unfortunately we rely on 3rd party data distribution
partners and we do see instances where the data is simply incorrect You can review our Terms & Conditions explaining this relationship on every page of our website We do everything we can to reduce the number of errors found on our website, unfortunately this just happens to be an item that you added to the cart times For future references, if you see a pricing error (or data entry error) on a website, I would highly recommend just emailing or calling the company to get things straightened out before ordering a high quantity of units This will ensure that your order is handled accurately and quickly As discussed on the phone, please contact us to notify us when the items are on the way back using the prepaid label sent Let us know if you have any other questions.
Have a great day!
The item is brand new and covered with full manufacturer's warranty. Unfortunately we cannot just ship a brand new fully functional drone to a customer without having them first return the item. A simple phone call to the manufacturer would have most likely resulted in technical support...
being able to help this customer in being able to start the drone. Or the manufacturer could have simply offered the return to them as covered and stated in the warranty coverage.
Sorry for the confusion with this purchase. I was here when you were speaking to multiple people about this purchase. We are happy to fully refund you for your purchase, including all shipping costs, products costs, etc... Unfortunately we rely on 3rd party data distribution...
partners and we do see instances where the data is simply incorrect. You can review our Terms & Conditions explaining this relationship on every page of our website. We do everything we can to reduce the number of errors found on our website, unfortunately this just happens to be an item that you added to the cart 15 times. For future references, if you see a pricing error (or data entry error) on a website, I would highly recommend just emailing or calling the company to get things straightened out before ordering a high quantity of units. This will ensure that your order is handled accurately and quickly. As discussed on the phone, please contact us to notify us when the items are on the way back using the prepaid label sent. Let us know if you have any other questions. Have a great day!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The reason I do not agree with their response is because when I talked to Matt Jordon and pointed out that there is nothing on their website about the confusion in description, "one" when the description shows "dozen," he agreed that there is nothing on their site regarding errors in pricing. So to put in their response that they have on their website about pricing is something they added after our conversation and I filed this complaint. Again HIGHLY deceptive practice. Their merchandise has been placed in the mail for pickup today. I expect my Paypal credit card account to be credited immediately.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never responded to me to advise that there was a backlog for the item, They took the money ($122.12) from my checking account with out providing the products. Their response does not mention what action they will take to refund that money,Therefore, NO their response does not satisfy us at this time. Thank you for helping us with a resolve.
Regards,
[redacted] & [redacted]
Unfortunate M[redacted] was simply unaware that this terminology does in fact appear on our website, and has since 2009. Below is just part of the T&C's from the website. Again, I apologize for the confusion with your purchase and have no problem doing the full refund. Unfortunately this does happen from time to time and is usually a simple refund/replacement. I hope you have a fantastic day. Descriptions and images of, and references to, third–party products or services available in connection with the Site do not imply Gov Group’s endorsement of such third–party products or services. All descriptions, images, references, features, content, specifications, products and prices of products and services described or depicted on the Site are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. The inclusion of any products or services on the Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. Gov Group reserves the right, with or without prior notice: to limit the available quantity of or discontinue any product or service; to impose conditions on the honoring of, any coupon, coupon code, promotional code or other similar promotions; to bar any user from making any or all Transaction(s); and/or to refuse to provide any user with any product or service. You agree to pay all charges that may be incurred by you or on your behalf through the Site, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your transactions.
Please see previous emails that have been sent. We have been checking with HP daily on the inventory levels of your item. Unfortunately they still do not have any of these refurbished units in stock and available for shipment. We never charged your card, as explained in the email....
This was an authorization that confirmed you are who you said you were when placing this order. That authorization only lasts for 20 days and was automatically cancelled out after that point. Please contact us directly should you have any other questions or concerns.
Your backorder has been cancelled as requested. Unfortunately backorders occur at the manufacturer level and since we are on the reselling end, we are at the mercy as to when they will complete and ship the backlog of orders. I have confirmed with them as of this afternoon that your...
backorder has been removed from their system.
Review: Placed an order with this company Online at http://www.govgroup.com and placed an order for [redacted] DVD/VCR combo player Order # [redacted]. On 5/1/15 payment for $122.12 cleared the bank acct ending 9299 and was advised of time frame for delivery is 3-4 Weeks. To this day we have not received or merchandise.
Made a call to [redacted] @5:30pm CST only to be forced to leave call back # which I did, Left Home # [redacted]Desired Settlement: Receive item ordered or money back
Business
Response:
Your backorder has been cancelled as requested. Unfortunately backorders occur at the manufacturer level and since we are on the reselling end, we are at the mercy as to when they will complete and ship the backlog of orders. I have confirmed with them as of this afternoon that your backorder has been removed from their system.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
They never responded to me to advise that there was a backlog for the item, They took the money ($122.12) from my checking account with out providing the products. Their response does not mention what action they will take to refund that money,Therefore, NO their response does not satisfy us at this time. Thank you for helping us with a resolve.
Regards,
[redacted] & [redacted]
Business
Response:
I am not sure what the confusion here is with this purchase. I had left you a voicemail explaining that the item was on backorder direct with the manufacturer. Unfortunately they pushed that ETA for the next possible ship date back. I then received this Revdex.com complaint, so I contacted the manufacturer and had your backorder removed from their system. Your order was already refunded and your backordered place in line for this item was deleted. Please help explain what further action you would like for us to take. Also, feel free to contact me directly on the phone or through email.
Review: Placed an order with GovGroup.com on May 15, 2013. Credit card was billed on May 30, 2013. Product has never been received. I have tried to email, and contact supplier by phone at least a dozen times since June 15th. Cannot get a person on the phone, and no one has returned any of my messages. I'm extremely frustrated and believe that this is a front, and not a legitimate business.Desired Settlement: I really need to know if my order is going to be delivered. If this is a scam, I need to find out so I can process formal charges against the company if necessary, and also get my money returned to my credit card.
Business
Response:
I have already been in contact with this customer and they have been refunded in full for an item that they purchased that was on backorder. The order confirmation and product page shows the item with a 2-3 week lead time. They were leaving voicemails in a empty box that is no longer being used...not sure how they actually got to that voicemail. We have also received a "thank you" message from Judith Wolf for resolving this issue. This was all handled on Monday of this week and we are also not open on the weekends, when calls were placed for this order.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Review: [redacted] Co., LTD contacted [redacted], CEO of Govgroup, on 8/14/2013 to request a quote on purchasing two Cisco CE-100T-8 Cisco Carrier Ethernet Cards (part#: [redacted]). The contract was signed and the money in the amount of $4,760 USD was wired transferred to Mr. [redacted] on 9/26/2013. Mr. [redacted] confirmed that he had received the money on 9/30/2013. The purchase order number is [redacted].
Mr. [redacted] stopped replying to our emails requesting the status of the delivery of the boards until 10/15/2013. He replied and told us that he could not get these parts anymore. We asked him to cancel the order and refund the money on 10/15/2013. As of today, 1/28/2014, we still have not received the refund.
We have dated sales receipt and copies of all the email communications between [redacted] Co., LTD and Mr. [redacted] as proof. We will make them available to Revdex.com and Govgroup upon request.Desired Settlement: We would like Mr. [redacted] and Govgroup to refund the money, $4,760 USD, back to [redacted] Co., LTD immediately.