Governor's Row House

We are sorry that you feel we were not conducting our business in an ethical wayThe reason we were unable to trasfer the plates was because the original registration was registered to Hyundai Leasing Company and not to your own personal nameWe are glad that you were able to take care of it to your liking in your home stateWe have not done any wrong doing and feel we do not owe you the $We truly wish you luck with your vehicle!

The customer had plates he wanted registered which were out of state, and since it was a lease in his state they were registered to hyundai which is from my understanding how they do it therefore we could not register them for him on the car he purchasedWe registered new plates for him which he was unhappy with as he had some kind of custom plates so he went to MV in his area and re registered his custom plates in his name and he now wants a refund for the new plates we got for himHe is not entitled to a refund and know we tried to re-reg his custom plates and they would not allow usI appreciate your assistance in closing this case Thank youMichael S***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I don't feel that is fair You shouldn't promise to do something, then charge for it, then not do it but keep the customers money Totally inappropriate and unethical In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This statement is absolutely and I have people at ability transmission to back me up.When I asked them if they would do that they said no that the test would have had to be preformed anywayThen Ability transmission called them and they got the same answer.And besides that what is the diagnostic test for.I thought it was to diagnose the problem.Well if that is the case they should have known that the ignition switch was not the problem.Why did they have me order one and tell me it was going to cost dollars plus tax to install.Like I said they didnt fix a nonexistent problem hung up the phone on me when I had the recurring problem sold me a part for the non existent problem wanted to charge me plus tax to fix the nonexistent problem and then when I went to the *** on a Saturday he said he would call me Tuesday because Memorial day was Monday.Never heard from him.I also have a Ability to back me up that Audi alleged that they were the only ones that could fix the problem because it was Vin specific and they had to program the keys.I got it done elsewhere for dollars and after install when problem was still happening had to take out ignition and saw a bad wire
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The customer had plates he wanted registered which were out of state, and since it was a lease in his state they were registered to hyundai which is from my understanding how they do it therefore we could not register them for him on the car he purchasedWe registered new plates for him which he was unhappy with as he had some kind of custom plates so he went to MV in his area and re registered his custom plates in his name and he now wants a refund for the new plates we got for himHe is not entitled to a refund and know we tried to re-reg his custom plates and they would not allow us. I appreciate your assistance in closing this case Thank youMichael S***

In speaking with the Dealer Principle it was offered to take the original diagnostic charge and apply it to the repair billThe customer declined and had the vehicle fixed elsewhere

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was told very clearly that the $registration fee was to transfer my plates from one vehicle to another I was even asked to send the copy of my current registration At no point did anyone reach out to me to tell me it would be a problem to do so Why am I paying $for a service that was not completed as promised? If it couldn't be transferred, then how was I able to go to the DMV myself and get my plates transferred very easily? I paid the necessary fee's so I should be reimbursed for those fee's since you were not able to complete the task you assured me would be completed
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I don't feel that is fair You shouldn't promise to do something, then charge for it, then not do it but keep the customers money Totally inappropriate and unethical
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry that you feel we were not conducting our business in an ethical wayThe reason we were unable to trasfer the plates was because the original registration was registered to Hyundai Leasing Company and not to your own personal nameWe are glad that you were able to take care of it to
your liking in your home stateWe have not done any wrong doing and feel we do not owe you the $We truly wish you luck with your vehicle!