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GoVisionUSA, Inc.

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GoVisionUSA, Inc. Reviews (2)

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I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.  
Regards,
[redacted]

My name is [redacted] and I am the customer service manager at Audy global Enterprises.  I had communicated with Mr. [redacted] re: his exchange/ return.  I fell I went above and beyond with assisting Mr. [redacted].  Our company does not offer Pre paid labels to customers who no longer...

want to keep their product,  However in both instances I issued Mr [redacted] a prepaid label without question!   What the real issue is after giving Mr [redacted] my personal number to reach me with any questions re: his glasses he sent me a rude message stating I was going to shut up and not speak and do as I was told, He was very irate when I explained that I could not give him a refund on the spot due to the purchase being over 30 days However I explained to Mr. [redacted] on Monday morning( due to the fact I was speaking to him on a Friday at 5:30pm) I would have to get an approval to allow me to refund him..( a override)  First thing Monday morning he was credited for a full refund.  I fell this complaint is very unfair, just because something was not done at the snap of his fingers he felt that all of a sudden my customer service was not good enough!!  Thank You,[redacted]Customer Service ManagerAudy Global Enterprises(Main) ###-###-#### Ext.102(Direct) ###-###-####[redacted]@audyglobal.com

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Address: 1686 Commonwealth Ave, Brighton, Massachusetts, United States, 02135-5613

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