GoVisionUSA, Inc. Reviews (2)
View Photos
GoVisionUSA, Inc. Rating
Address: 1686 Commonwealth Ave, Brighton, Massachusetts, United States, 02135-5613
Phone: |
Show more...
|
Web: |
|
Add contact information for GoVisionUSA, Inc.
Add new contacts
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. Please add your rejection comments below.
Regards,
[redacted]
My name is [redacted] and I am the customer service manager at Audy global Enterprises. I had communicated with Mr. [redacted] re: his exchange/ return. I fell I went above and beyond with assisting Mr. [redacted]. Our company does not offer Pre paid labels to customers who no longer...
want to keep their product, However in both instances I issued Mr [redacted] a prepaid label without question! What the real issue is after giving Mr [redacted] my personal number to reach me with any questions re: his glasses he sent me a rude message stating I was going to shut up and not speak and do as I was told, He was very irate when I explained that I could not give him a refund on the spot due to the purchase being over 30 days However I explained to Mr. [redacted] on Monday morning( due to the fact I was speaking to him on a Friday at 5:30pm) I would have to get an approval to allow me to refund him..( a override) First thing Monday morning he was credited for a full refund. I fell this complaint is very unfair, just because something was not done at the snap of his fingers he felt that all of a sudden my customer service was not good enough!! Thank You,[redacted]Customer Service ManagerAudy Global Enterprises(Main) ###-###-#### Ext.102(Direct) ###-###-####[redacted]@audyglobal.com