GoVisionUSA

My name is [redacted] and I am the customer service manager at Audy global Enterprises I had communicated with Mr [redacted] re: his exchange/ return I fell I went above and beyond with assisting Mr [redacted] Our company does not offer Pre paid labels to customers who no longer want to keep their product, However in both instances I issued Mr [redacted] a prepaid label without question! What the real issue is after giving Mr [redacted] my personal number to reach me with any questions re: his glasses he sent me a rude message stating I was going to shut up and not speak and do as I was told, He was very irate when I explained that I could not give him a refund on the spot due to the purchase being over days However I explained to Mr [redacted] on Monday morning( due to the fact I was speaking to him on a Friday at 5:30pm) I would have to get an approval to allow me to refund him..( a override) First thing Monday morning he was credited for a full refund I fell this complaint is very unfair, just because something was not done at the snap of his fingers he felt that all of a sudden my customer service was not good enough!! Thank You, [redacted] ***Customer Service ManagerAudy Global Enterprises(Main) ###-###-#### Ext.102(Direct) ###-###-#### [redacted] @audyglobal.com

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below Regards, [redacted]