Complaint: ***
I am rejecting this response because:
*** the person I had to deal with was rude and obnoxious When I moved into the house the appliances were awful As I stated before the refrigerator was molded and rusted and smell awful The stove was nasty and filthy and the bottom drawer was broken WE HAD TO RENT A REFRIGERATOR !!! I found a stove on sale and replaced both costing money I knew nothing about that the property people would have a vendor to pick up the appliances When the vendor showed up he picked up both and went on his wayI am not responsible because the vendor "was confused" I did not "talk" the vendor into anything I was not shown a receipt or any instructions from Sienna Properties and further it is NONE of my businessThe vendor did not work for me All I knew was he was there to pick up the appliances
WHY would it be appropriate for them to keep something that was NOT theirs and insist that the vendor "didnt know any better I paid almost $for the stove and would like to be compensated for having to leave the stove Further more the tenant should have already replaced the stove.
AS I STATED BEFORE, SIENNA PROPERTIES SENT SOMEONE OVER (COULD HAVE BEEN ***'S BROTHER) WHO KNOWS !!!!! IT IS NOT MY FAULT THE VENDOR DID NOT FOLLOW INSTRUCTIONS GIVEN BY THE SIENNA PROPERTIES All I know is he willingly removed the items and wen on his way I did not realize I did anything WRONG
All I am asking for is to be paid for the stove and *** does have a copy of the receipt showing what I paid for the stove I pray that I am reimbursed at least $ I am OUT $and they have my stove
THIS IS RIDICULOUS!! THEY STOLE MY STOVE PLAIN AND SIMPLE.
SINCERELY,
*** ***
Regards,
*** ***
They send out monthly and even winter advisories and things of that nature which help both tenant and the company to keep the property in the best condition possible.
Tiffany in the office is so sweet and Dave is great!! If we had any issues with the house
regarding a repair item, it was handled immediately. Thanks!!!
With all due respect to the previous tenant, she had no authority to have the stove removed. The stove was in working condition and the owner did not want to replace it. The tenant stated she was used to "luxury" items and wanted everything new. The owner did allow the tenant to use...
their own refrigerator. This is common, as many rental houses do not have refrigerators. A stove is considered a permanent appliance and expected to be in place when someone rents a house. The vendor was authorized by our company to remove the refrigerator. The tenant talked them into removing the stove as well...clearly the vendor was confused. We did not pay the vendor to remove the stove. Per the lease agreement signed, the tenant was responsible for the appliance she did not have authority to remove. The owner should not be financially harmed because a tenant removed a major appliance without permission. It was the tenants responsibility to replace the missing appliance.
We have contacted Mr. Valentino and have decided, out of good faith, to fix the issues stated in his complaint at no additional charge. The repairs will be completed as soon as possible.
Revdex.com:
This letter is to inform you that Full-Scale Construction Services, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/2/2015 9:47:13 PM and assigned ID [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I stand by my response as well. they have my stove teir bender removed it without ur permission is NOT my fault. u have my stove and I have nothing. I want the stove or the $$$$$$
Regards,
[redacted]
Sienna Properties was always attentive to anything we needed and always a pleasure to work withThank you so much!!!
Complaint: ***
I am rejecting this response because:
*** the person I had to deal with was rude and obnoxious When I moved into the house the appliances were awful As I stated before the refrigerator was molded and rusted and smell awful The stove was nasty and filthy and the bottom drawer was broken WE HAD TO RENT A REFRIGERATOR !!! I found a stove on sale and replaced both costing money I knew nothing about that the property people would have a vendor to pick up the appliances When the vendor showed up he picked up both and went on his wayI am not responsible because the vendor "was confused" I did not "talk" the vendor into anything I was not shown a receipt or any instructions from Sienna Properties and further it is NONE of my businessThe vendor did not work for me All I knew was he was there to pick up the appliances
WHY would it be appropriate for them to keep something that was NOT theirs and insist that the vendor "didnt know any better I paid almost $for the stove and would like to be compensated for having to leave the stove Further more the tenant should have already replaced the stove.
AS I STATED BEFORE, SIENNA PROPERTIES SENT SOMEONE OVER (COULD HAVE BEEN ***'S BROTHER) WHO KNOWS !!!!! IT IS NOT MY FAULT THE VENDOR DID NOT FOLLOW INSTRUCTIONS GIVEN BY THE SIENNA PROPERTIES All I know is he willingly removed the items and wen on his way I did not realize I did anything WRONG
All I am asking for is to be paid for the stove and *** does have a copy of the receipt showing what I paid for the stove I pray that I am reimbursed at least $ I am OUT $and they have my stove
THIS IS RIDICULOUS!! THEY STOLE MY STOVE PLAIN AND SIMPLE.
SINCERELY,
*** ***
Regards,
*** ***
Thanks for the hard work, especially with the distance between usWe really appreciate itYou guys are the best!
They send out monthly and even winter advisories and things of that nature which help both tenant and the company to keep the property in the best condition possible.
I stand by the original response. The stove was removed without permission on the tenants on accord. Per the lease the tenant is responsible.
Tiffany in the office is so sweet and Dave is great!! If we had any issues with the house
regarding a repair item, it was handled immediately. Thanks!!!
Excellent! Very smart, effective people who were able to answer every question I had.
With all due respect to the previous tenant, she had no authority to have the stove removed. The stove was in working condition and the owner did not want to replace it. The tenant stated she was used to "luxury" items and wanted everything new. The owner did allow the tenant to use...
their own refrigerator. This is common, as many rental houses do not have refrigerators. A stove is considered a permanent appliance and expected to be in place when someone rents a house. The vendor was authorized by our company to remove the refrigerator. The tenant talked them into removing the stove as well...clearly the vendor was confused. We did not pay the vendor to remove the stove. Per the lease agreement signed, the tenant was responsible for the appliance she did not have authority to remove. The owner should not be financially harmed because a tenant removed a major appliance without permission. It was the tenants responsibility to replace the missing appliance.
Great company, always prompt to take care of issues. Very professional and responsive.
You've always done an excellent job taking care of my rental house, the renters and the relationship in general. All in all its a very good job!!!
We have contacted Mr. Valentino and have decided, out of good faith, to fix the issues stated in his complaint at no additional charge. The repairs will be completed as soon as possible.
Anytime I have had to submit a maintenance request, they have always been addressed quickly. I really appreciated that.
Revdex.com:
This letter is to inform you that Full-Scale Construction Services, LLC has carried out to my satisfaction the resolution it proposed for my complaint, filed on 5/2/2015 9:47:13 PM and assigned ID [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
I stand by my response as well. they have my stove teir bender removed it without ur permission is NOT my fault. u have my stove and I have nothing. I want the stove or the $$$$$$
Regards,
[redacted]
The best part of your company is Tiffany!! She is always gracious on the phone and willing to help do whatever she can.