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Gowers Automotive Group

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Reviews Gowers Automotive Group

Gowers Automotive Group Reviews (1)

Review: FMS was the mechanic I took my car to because I was in need of window mechanical repair, oil change and check engine light. My appointment was at 9am on a Wednesday, so we dropped my car off of Tuesday night (I asked and they said this was expectable). I did not receive a call from them on a quote or update on wed or Thursday morning. I decided to call them on Thursday evening and see what the quotes and progress was. [redacted] the manager was the one who answered the phone that evening. She was not helpful and dismissed my questions by saying she would call me in the morning. Friday morning comes and goes with no call. I decide to call again to find out what the report is. The report still was not done! I sat on the phone for 20 min while they finished typing it up. They wanted $400.00 to fix the window, $221.00 for an oil change and to add cooling fluid, then and estimation of $200.00 to fix a leak of some kind. All of this was very overpriced and I was not going to have any of the mixes done by this company. When I tell [redacted] this she then proceeded to hang up on me. They had the car for three days and no progress of any kind was made on my car. I told them that I would pick up the car and not to do anything else to it. They then told me that my bill was to be $180.00, I was very unhappy because nothing was done to my car and I have to pay $180.00! My fiancé called them and told them we would not be paying any of this because there had been no work done to my car. In the end they agreed to no charges. I believed this was the end of it all. When I arrived home from picking my car up I found the mechanical part from my window full of grease on the floor of my car not in a bag. There was grease all over the floor of my car and all over the mat. This was unacceptable! In life there will always be disagreements, but to harm my property because I did not like a quote is disgraceful. I called FMS back and asked for the manager [redacted]. I told her about the damage to the interior of my car, and that I did not want anything from them. I did ask that the owner be notified of this damage to my property, so her could reprimand his employees. [redacted] then said “ok” and hung up the phone. She appeared to have no concern that I was displeased.Desired Settlement: I would like an apology for this unprofessional behavior.

Business

Response:

I will look into this and find out what took so long to get you an answer on your car. I will also have a talk with [redacted] who is not our manager she is one of our service writer. I am the manager/owner and will get to the bottom of this. I do apologize that your experience was not what you expected and not what my expectations are. But I will say this calling us and telling us that you are not paying for anything or you will give a bad review will not work at my shop again. I will see to it that the mechanic that put the greasy part on your floor is talked to and will not happen again.

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Description: Engines - Rebuild & Exchange, Recreational Vehicles - Repair & Service, Transmissions - Truck, Tractor, Truck Repair & Service, Truck Service & Repair - Mobile, Trailers - Repair & Service, Auto Air Conditioning, Alternators & Generators - Auto Repair, Auto Repair & Service

Address: 812 19th St N, Great Falls, Montana, United States, 59401-1339

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