Goya Foods, Inc.

Back in june I call consumers affairs I was having problems with the cans of tomatoe sauces I found something disgusting inside not once but twice they were suppose to reimburse me havent heard anything my husband got sick thinking he had a virus and it was what was inside the can of tomatoe sauces but we didnt know till the next day he was already feeling better so he didnt go to the hospital

Review: On 06/**/2015, I opened a bag of frozen peas to cook and alas to my suprise I found a bug which I can describe as a big greenish/black fly in it. I have the pictures, the lot number on the bag, exp date and the whole bag itself intact. I would like not just Gya but the whole world to see this. As a customer who paid for this food, I am entitled share my experience albeit a disgusting one with all. It pains me to think what If I had not paid attention and cooked with it and god forbid anyone in my family had fallen ill???? Is this the regulation I am getting on my food????

Thank You

Sincerely

A troubled CustomerDesired Settlement: I would like a call from the higher management at Gya, FDA or any other authority that regulates these products. I will share my personal experience on social platforms as well.

Business

Response:

Dear Revdex.com & [redacted] First of all, on behalf of Gya Foods, Inc., I would like to apologize for any inconvenience or dissatisfaction we may have caused [redacted]. According to the information we received from the Revdex.com on behalf of [redacted], she was dissatisfied with one of our products, frozen peas. We typically reimburse a consumer if they are not satisfied with our products in anyway. Our Consumer Affairs Specialist attempted to contact [redacted] by telephone and by email but was unsuccessful. We requested she contact us but has yet to do so. Consumer Affairs can be contacted by email [redacted] or by telephone, ###-###-####. Gya Foods, Inc. strives to provide excellent quality products and is committed to 100% consumer satisfaction. If there is anything else we can do, please do not hesitate to contact us. Best regards, Ronald B. G[redacted] Quality Assurance Director

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,