Goyard

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I reject Gyard's responseThe sales associate at the San Francisco boutique did not inform me that the handles crackAs I previously explained, that sales associate informed me that Gyard had changed its leather handles so they would not crackIt is unfortunate that the SF boutique is no longer open nor any staff available for folldiscussions about the sales associate's misrepresentation which lead me to purchase the bag Gyard has stated over and over that the cracking handles is just the natural evolution of their productsI have never had any handles crack on any of my other designer bags and this includes chanel, bottega Venetia and Louis Vuitton after less than three months of light useThis is NOT normalI find it disturbing that Gyard thinks this is just the natural progression of the bag after three months especially given that the bag cost over I also think it disturbing that it Gyard expects clients to spend to replace handles on a bag that has handles that cracked after just three monthsThe cracking also is not on the coating but it is the actual LEATHER that is crackingI would like to know how Gyard differentiates between wear and ear and what they believe are defective productsI am still requesting a full refundFinally, I would like to note that Gyard only got back to me about the status of the bag after I enquired about the status of the bagGoyard had informed me that the bag would be sent to Paris for inspectionI would like to know whether the bag was actually sent to ParisWhen I asked Gyard refused to tell me and the reason I asked is because there was a very quick return of my bag to me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Client, *** *** contacted our NY Maison on Dec**, regarding the cracking of the edge dye on her handles of her Gyard toteOur NY Maison made arrangements for a delivery pickup of the item for inspectionOnce the item arrived, we partnered with our quality and service deptin France
to inspect the handles and determine if it was a quality issueThis inspection may take up to months to completeAfter a careful evaluation of the entire tote, it was found that the cracking of the handles was due to wear and was not a quality issueThe client was notified of results of the evaluation on Jan*** We at Gyard, continue the tradition to use natural methods by hand during the production process of our products as created by the Maison in This makes our products unique which our clients appreciateThe slight cracking on the natural dye of the handles are not a defectAs the leather on the handles naturally stretches with wear, there will be a slight cracking on the edge dyeIt is part of the evolution of our handcrafted productsWe do offer the service to replace the handles on the StLouis tote for $USDOur boutiques happily assist clients with this repair serviceWe did suggest for *** *** to wait until her handles have more wear as the same will happen againUnfortunately, we could not confirm with the sale associate from the San Francisco boutique of what information was given to her regarding the wear of our products, as we have closed that location in Novand those employees are no longer with the companyThe information that *** *** stated that she received was incorrectWe clarified our company's policy with *** *** in several email exchanges as well as by phone conversationsBecause *** ***'s tote showed no signs of any quality issues with the handles, we could not replace the tote and/or provide her with a refundWe returned *** ***'s tote by *** on Jan***,

In reference to complaint ID# ***, as stated before, when the leather on the handles stretch with use, the natural dye edge will slightly crackThis is part of the natural evolution of our handcrafted productsThis may occur sooner on some bags depending how the item is usedThe StLouis tote was originally designed too be a light weight beach tote and not intended for everyday useExcessive weight can cause the tote to undergo excessive stress on the handles and cornersUnfortunately, we cannot confirm the information *** *** was given about the handles since the franchised San Francisco store is now closedWe have continued the tradition of creating our products since the Maison first opened in *** ***'s item was carefully inspected by our quality and service deptin Paris beforing coming to the conclusion that there was no quality issue with the handlesAs we are a small and private company, unfortunately we are unable to release the address of our faculties in FranceWe do have any locations available in the U.Sto assist clients regarding after sales issues and repairsAs we suggested, we do not recommend replacing the handles until they have had more wear as the same will happen again over timeWe apologized that we were not able to agree with *** *** on this matterDo know that Gyard stands it products and the craftsmanship to create itMany of our loyal clients appreciate the tradition and natural methods use in producing our handcrafted Gyard items

I purchased a tote from Gyard and its handles have cracked after three months of light use I had read that this particular tote had durability issues so when I was looking at this bag at the store I asked the sales associate about this problem The sales associate informed me that Gyard had changed its handles so that the handles no longer cracked Based on what I now know is a representation I bought the bag Three months later I noticed the handles were cracking I contacted the store in another state for assistance as the store I originally purchased the bag from said that I should because the other state is closer to me The store closer to me has not been able to resolve the issue Initially they would not even have the bag reviewed because they said the cracking was natural and from wear and tear even though I had owned this bag for only three months and had used it lightly They informed me that cracking happens naturally as the leather stretches and that it's t

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Hello, last week (or the week before) I was informed that my case had been closed because the business had not respondedI did not have a chance to update my record to indicate that my complaint had been resolvedCan the Revdex.com record be revised to reflect that Gyard resolved my complaint? Thank you, *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
I reject Gyard's response. The sales associate at the San Francisco boutique did not inform me that the handles crack. As I previously explained, that sales associate informed me that Gyard had changed its leather handles so they would not crack. It is unfortunate that the SF boutique is no longer open nor any staff available for follow-up discussions about the sales associate's misrepresentation which lead me to purchase the bag.   Gyard has stated over and over that the cracking handles is just the natural evolution of their products. I have never had any handles crack on any of my other designer bags and this includes chanel, bottega Venetia and Louis Vuitton after less than three months of light use. This is NOT normal. I find it disturbing that Gyard thinks this is just the natural progression of the bag after three months especially given that the bag cost over 1400.  I also think it disturbing that it Gyard expects clients to spend 220 to replace handles on a bag that has handles that cracked after just three months. The cracking also is not on the coating but it is the actual LEATHER that is cracking. I would like to know how Gyard differentiates between normal wear and ear and what they believe are defective products. I am still requesting a full refund. Finally, I would like to note that Gyard only got back to me about the status of the bag after I enquired about the status of the bag. Gyard had informed me that the bag would be sent to Paris for inspection. I would like to know whether the bag was actually sent to Paris. When I asked Gyard refused to tell me and the reason I asked is because there was a very quick return of my bag to me. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The sales associate in San Francisco was not truthful about the St. Louis tote. And as I have repeated several times she informed me that Gyard had replaced its handles so that they would no longer crack. Regarding Gyard's comment about how these are intended to be beach bags and not for everyday use, this is news to me. No one at the San Francisco boutique informed me of this nor any one at the Gyard New York. Regardless, I used my bag about a dozen times and only on the weekends as I have informed Gyard several times. This is definitely not everyday use and I certainly did not weigh the bag down. But the fact that these handles wear quickly after everyday use is problematic and something Gyard needs to make prospective buyers aware of. I have never had a problem with my of my other luxury bags with light or everyday use like I am having with the St. Louis bag. The bag was LESS THAN THREE MONTHS OLD. What kind of bag does NOT hold up after less than THREE MONTHS! I would like to know why the San Francisco boutique closed and why all the staff were replaced. It seems odd to me that a whole set of new staff would be placed into a store that is just a couple blocks away from the old location. Regardless, I had initially requested that my handles be replaced but at this point, I want a full refund for this St. Louis tote given that Gyard is telling me that this bag is really just a beach bag. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]