GP Developement

Dear *** Your comments regarding the service (facial waxing issue)you received at our store (Hawaiian Nails) was truly rightwe hope you will accept our deep sincere apologies for the in convince that you have face with our employee, ***.She should have handle the situation differently when the
incident happenedI understand your frustration at having made simple request but did not responded wellIn this regard, we failedWe should have trained our staff so that they understood that under certain circumstancesPleas be assured that this type of situation will never happen againWe have put new rules I place as of today, that will ensure that any customer have the right to ask for any employee's licence to making sure that they are authority to do their type jobsI regret that we provided you with th bad service and a poor customer experienceIt is the exact opposite of what we pride ourselves onWe value out customers and understand how important it is to offer exceptional serviceWe have issued a full back money to you as your request but we also offer you three times free service of your next services as a gesture of our gratitudeWe very much appiciate your business and hope that you will remain a valued customer of Hawaiian NailsI would like to thank you for bringing this to out attentionIt will help us improve our operation and services more betterIf there any others issue need to be address, now or in the futurePlease do not hesitate to contact me by phone or in pension Sincerely

I am rejecting this response because:  At the time of the incident I could not have known what a dark scar would be left on my upper lip.I have become very self conscious about this ,it seems really impossible to cover up.I have tried different make ups and nothing seems to work.I have since decided to seek the help of a professional and have contacted a dermatologist in the area .I would like to be compensated in this endeavor.I am not seeking monetary gain only to have my skin returned to the state it was in before I went to the salon .Im of course unsure of how this will be handled,so I will proceed with my plans and will wait for a response before I take further action.      Thank You .[redacted].