GPB Cars 12 LLC

This customer has been shopping [redacted] since DEC 2015 with over 22 inquires and he has yet to decide. I think he is very confused with all the numbers he is looking at. We will honor [redacted] at exactly whats advertised and nothing less, he has offered less then [redacted] price. Also we no longer have that model available. Thank you Michael B

Hi [redacted] we spoke with her about weeks ago and they received the check already Thank you

North Plainfield Nissan was previously owned by Patrick D*** he sold the dealership to GPB CARS LLC, on January 16th of 2016. The program of oil changes for life was provided by MrD***, but it is not longer supported by GPB Cars LLCUnfortunately, GPB Cars LLC cannot honor free
oil changes to customers who purchased vehicles prior to January of 2016, because GPB Cars LLC did not receive any benefit from the profit of those salesUnfortunately North Plainfield Nissan has stopped offering free oil changes for life since the change of ownership, the company that sold you the vehicle has been dissolved.However, Mr D***, does own other dealerships where he may be able to honor the oil changesYou may reach Nissan of Stanhope, or Nissan of Atlantic City.Kind regards, Sam A***General Manager

*** My name is Christine, and I am the Internet Manager here at North Plainfield NissanI would like to get all of the details of this issue from youIf you could please contact me directly at ***, I will need a few more details from you in order to get the warranty information
from the vehicleI would like to do whatever I can to resolve the problem you are having

Complaint: ***
I am rejecting this response because:
As stated in the response, any purchases prior to January 16, we’re not of benefit to the new ownerMy vehicle was leased after that date in May The agreement between the sales manager and I stated my oil changes would be honoredTherefore I am rejecting this response and the idea that I would have to drive to one of those different dealers hours away from my home
Regards,
*** ***

Complaint: ***
I am rejecting this response because: I did speak to ***I also told him that I work from 9:30-6pmi did tell him I would try to make it on tuesday ( no time specified during our conversation)If not he said anytime Monday - FridayI was unable to make it todayAndwas planning to call him to schedule a Saturday appointment bc I will be working my regular schedule with overtimeSotomorrow morning I will call ***.
Regards,
*** ***

Customer has negative equity on his car by about $8,In order to get him into another car, we have to somehow payoff the remaining balanced owed on his tradeThe only way the bank got him approved was to maintain as much of a low payments as possible, and the lease was the only wayThe only way to get his negative equity taken care of, was to have money down and to use rebates and incentives available only in the new carThe finance manager is the only one that can discuss all the details regarding his credit, we do that to protect the customer with his personal informationPlease contact us with any questionThank you !

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.Hello why couldn't anybody call me to let me know this yesterday.I called on the 5th and the receptionist was very rude and she said S*** wasn't in or the manager.I don't know what kind of business yall are running but some of your employees are disrespectful..I would like an apology
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Good Afternoon Please be advised that on 10/29/*** *** came into the dealership and we satisfied her requests Please find attached release Thank youDenise L***

Customer came in with a pre-approval from *** *** and a trade that he had negative equity inThe only way we were able to get him approved was for him to put some money down, and trade his car The reason his payment is higher then before is because of the negative equity from his trade
and we have to make the payoff of the vehicleThe only way the bank was going to approve him was if we showed the bank a good amount of down payment, and or got a new vehicle with rebates to show the bank as if it was a down payment If the customer has any questions or feels like he did not understand what we did for him, he can feel free and come here for us to go over the paperwork with him again

This customer has been shopping *** since DEC with over inquires and he has yet to decideI think he is very confused with all the numbers he is looking atWe will honor *** at exactly whats advertised and nothing less, he has offered less then *** priceAlso we no
longer have that model available Thank you Michael B

Good AfternoonPlease find attached repair order On 10/23/the customer came in and we completed repairs per the customer's complaint.Thank youDenise L***

We are going to review the facts of the incident and will contact the Revdex.com to resolve the issue

Dear *** *** North Plainfield Nissan was sold on January of Since then we have honored several customers that were used to getting a free oil change, however the new ownership did not benefit from your purchase if it was prior to the date prior mentioned.All free oil changes were
part of an advertising campaign from Patrick D*** who was the previous owner of North Plainfield NissanUnfortunately we are not able to sustain the expense of giving free oil changes to every customer.MrD*** used to advertise free oil changes for life, as long as he owned the franchise. However there are more Nissan Dealerships Mr.Dibre owns and I am certain he will honor your free oil changes. You may reach out to Nissan of Atlantic City or Nissan of Stanhope. Kind regards,Sam A***General ManagerNorth Plainfield Nissan

To whom it may Concern,North Plainfield Nissan was previously owned by *** ***, he sold the dealership to GPB CARS LLC, on January 16th of 2016. The program of oil changes for life was provided by *** *** but it is not longer supported by GPB Cars LLCUnfortunately, GPB Cars
LLC cannot honor free oil changes to customers who purchased vehicles prior to January of 2016, because GPB Cars LLC did not receive any benefit from the profit of those salesUnfortunately North Plainfield Nissan has stopped offering free oil changes for life since the change of ownership, the company that sold you the vehicle has been dissolved.However, ** ***, does own other dealerships where he may be able to honor the oil changesYou may reach Nissan of Stanhope, or Nissan of Atlantic City.Kind regards, Sam A***General Manager

We have brought the customers vehicle back to the dealership and are currently working on resolving this issue to the customers satisfaction. We have provided the customer with a courtesy loaner car to allow for the time to properly evaluate the leak concern.We will update our response
upon completion of the repairs

Good morning,North Plainfield Nissan was operating as a dba of Jersey Nissan LLC until it changed ownership on January 16th, Any purchases and made prior to January 16th of 2016, were made from Jersey Nissan LLC, which means that any cancellations or purchases made prior, must be resolved
by the previous owner.GPB CARS LLC dba North Plainfied Nissan is responsible for all the products sold after January 16th, Unfortunately we dont have any records of the customer making the complaing, of ever purchasing a car from North Plainfield Nissan, under the new ownership.However he may still be able to obtain a refund for his cancellation from the previous ownership.The contact name is Denise L*** she is the corporate controller to the stores owned by Patrik D*** who used to own North Plainfield Nissan.You may call or write to the following: PSD Automotive GroupOffice: *** *** *** *** *** ***
*** **
*** ** ***

Hello *** I have reviewed your information and apologize for the inconvenienceOur referral program is one of the most important programs that generates lots of businessWe will have the check ready for you by tomorrow, wednesday 7/6/by 5pmPlease contact us directly at
*** or call me *** thank you

Hello ***, we apologize for not being able to finalize a deal with youWe will give you a full refund once we get the credit card you want us to refund your money toYou can either give us a call or come in to the store to give us that info.Sorry for the inconvenience, and we hope to have
corrected this issue

Complaint: ***
I am rejecting this response because:
I am not sure What the business is talking aboutI was NOT trading my car
Regards,
*** ***