Ms [redacted] , I was advised of your telephone call several weeks ago relative to your issue with your bank/card providerAs I advised you in our most recent telephone conversation, all transactions at all of our locations require the approval of the full amount requested by the customerThe transaction is reversed and the money is sent back to the cardholder usually within business hours if there is an issue with the customer’s balance on his/her bankcard As I also stated in our recent telephone conversation, we need a copy of the receipt and your bank statement to use to compare with our records, We will issue a refund to you if there is a discrepancy with the refund issued by your bank Unfortunately, we have experienced numerous fraudulent refund requests at our locationsThat is why we need these items to issue you a refund (if merited) I have reviewed the transaction, and it my opinion that our electronic payment processing company should have been refunded you the fundsHowever, this problem would not have occurred if there had been enough funds on your card when you requested the $gasoline purchase Please provide us with a copy of the card statement for that week, and a copy of the receipt provided to you by the clerk, and we will promptly investigate this issue furtherYou can email us at [redacted] with the copies of the items requested to expedite the resolution of this issueAlternatively, you can e-mail us at the identified e-mail to schedule meeting to provide us with the requested information We hope to hear from you soon to resolve this matter Sincerely yours, GPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
To whom it may concern:
I have NEVER spoking with anyone one the phone about this situation. I have already giving a copy of my bank statement alone with a copy of the Puchase receipt to the young man who caused this problem at your store location. The owners son told me to leave this information with him because he would check with his bank and get back to me. I have not heard from anyone since. I have gone there several times and still no one has responded.
I am also fully aware that this would not have happened if there were enough funds on my card. This also could have been corrected by now if they would have paid attention to the papers that I submitted to them. I would like my refund mailed to me and I am more then happy to submit a copy of my statement and receipt. I will fax it to Revdex.com today attention Stacey. If any additional information is needed feel free to contact me.
Regards,
[redacted]
I was advised of your telephone
call several weeks ago relative to your issue with your bank/card provider. As
I advised you in our most recent telephone conversation, all transactions at
all of our locations require the approval of the full amount requested by the
customer. The transaction is reversed and the money is sent back to the cardholder
usually within 24 business hours if there is an issue with the customer’s
balance on his/her bankcard.
As I also stated in our recent
telephone conversation, we need a copy of the receipt and your bank statement
to use to compare with our records, We will issue a refund to you if there is a
discrepancy with the refund issued by your bank.
Unfortunately, we have experienced numerous fraudulent
refund requests at our locations. That is why we need these items to issue you
a refund (if merited).
I have reviewed the transaction,
and it my opinion that our electronic payment processing company should have
been refunded you the funds. However, this problem would not have occurred if
there had been enough funds on your card when you requested the $20.00 gasoline
purchase.
Please provide us with a copy of
the card statement for that week, and a copy of the receipt provided to you by
the clerk, and we will promptly investigate this issue further. You can email
us at [redacted] with the copies of the items requested to expedite the
resolution of this issue. Alternatively, you can e-mail us at the identified
e-mail to schedule meeting to provide us with the requested information.
We hope to hear from you soon to resolve this matter.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.. I would like to request proof from their bank showing the refund back to me.
Regards,
[redacted]
Ms [redacted] , I was advised of your telephone call several weeks ago relative to your issue with your bank/card providerAs I advised you in our most recent telephone conversation, all transactions at all of our locations require the approval of the full amount requested by the customerThe transaction is reversed and the money is sent back to the cardholder usually within business hours if there is an issue with the customer’s balance on his/her bankcard As I also stated in our recent telephone conversation, we need a copy of the receipt and your bank statement to use to compare with our records, We will issue a refund to you if there is a discrepancy with the refund issued by your bank Unfortunately, we have experienced numerous fraudulent refund requests at our locationsThat is why we need these items to issue you a refund (if merited) I have reviewed the transaction, and it my opinion that our electronic payment processing company should have been refunded you the fundsHowever, this problem would not have occurred if there had been enough funds on your card when you requested the $gasoline purchase Please provide us with a copy of the card statement for that week, and a copy of the receipt provided to you by the clerk, and we will promptly investigate this issue furtherYou can email us at [redacted] with the copies of the items requested to expedite the resolution of this issueAlternatively, you can e-mail us at the identified e-mail to schedule meeting to provide us with the requested information We hope to hear from you soon to resolve this matter Sincerely yours, GPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
To whom it may concern:
I have NEVER spoking with anyone one the phone about this situation. I have already giving a copy of my bank statement alone with a copy of the Puchase receipt to the young man who caused this problem at your store location. The owners son told me to leave this information with him because he would check with his bank and get back to me. I have not heard from anyone since. I have gone there several times and still no one has responded.
I am also fully aware that this would not have happened if there were enough funds on my card. This also could have been corrected by now if they would have paid attention to the papers that I submitted to them. I would like my refund mailed to me and I am more then happy to submit a copy of my statement and receipt. I will fax it to Revdex.com today attention Stacey. If any additional information is needed feel free to contact me.
Regards,
[redacted]
Ms. [redacted],
I was advised of your telephone
call several weeks ago relative to your issue with your bank/card provider. As
I advised you in our most recent telephone conversation, all transactions at
all of our locations require the approval of the full amount requested by the
customer. The transaction is reversed and the money is sent back to the cardholder
usually within 24 business hours if there is an issue with the customer’s
balance on his/her bankcard.
As I also stated in our recent
telephone conversation, we need a copy of the receipt and your bank statement
to use to compare with our records, We will issue a refund to you if there is a
discrepancy with the refund issued by your bank.
Unfortunately, we have experienced numerous fraudulent
refund requests at our locations. That is why we need these items to issue you
a refund (if merited).
I have reviewed the transaction,
and it my opinion that our electronic payment processing company should have
been refunded you the funds. However, this problem would not have occurred if
there had been enough funds on your card when you requested the $20.00 gasoline
purchase.
Please provide us with a copy of
the card statement for that week, and a copy of the receipt provided to you by
the clerk, and we will promptly investigate this issue further. You can email
us at [redacted] with the copies of the items requested to expedite the
resolution of this issue. Alternatively, you can e-mail us at the identified
e-mail to schedule meeting to provide us with the requested information.
We hope to hear from you soon to resolve this matter.
Sincerely yours,
GPC Management
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.. I would like to request proof from their bank showing the refund back to me.
Regards,
[redacted]