Gphrase

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This is the last response from ***, and he hasn’t responded to my email that I have included belowWhat they are saying here is if you type Telephone company [redacted] **Into Google you find usThis is not what I asked or paid for as this was happening well before I hired them to do any work for meThe [redacted] Telephone companies Small Business phone System Phone system for small business Voice over ip Business Telephone System Business Telephone Systems Best phone system [redacted] Telephone System [redacted] NS [redacted] NS [redacted] TDE [redacted] TDA [redacted] telephone systems Phone system Phone systems SIP Trunking [redacted] Providers Also see the email below to [redacted] about the Keywords I asked for [redacted] Email to me On Oct 27, 2015, at 11:AM, [redacted] F wrote: ---------- Forwarded message ---------- From: [redacted] IncCustomer Service Date: Mon, Oct 26, at 12:PM Subject: [Ticket ID: [redacted] ] [redacted] phone To: [redacted] , [redacted] Google VERIFIED: He is on the Top of GoogleAll Keywords was send by the Customers, Google don't verify for these Keywords He should go with ADWORDSI setup the Best Keywords for him is : Telephone company [redacted] ** Keywords: Telephone company [redacted] ** [redacted] Authorized Retailer No reviews · $$ · Cell Phone Store Provider of wireless, phones & more [redacted] Rd # [redacted] · [redacted] Open until 7:pm Website Directions [redacted] Phone reviews · Telecommunications Contractor (972) 992- [redacted] Open until 5:pm [redacted] Telephone Systems No reviews · Te [redacted] My reply to [redacted] that hasn’t been answered Thanks for the email, but it is of no use to meIt appears that what you guys are saying is that the keywords I sent you aren't something you can get me on the top of Google on, is that correct? I've always been at the top of the list for telephone company [redacted] MesquiteI'm the only [redacted] Phone in mesquite [redacted] Phone [redacted] www.d [redacted] .com Here is where they agreed to start working on the account again on Oct 6, Good afternoon ***, We will continue to work on your campaignThere are a few things that we need in order to go forward with your marketing 1) C-panel login username 2) Take over your Google + Remember that this will take some time to get going again...But this is a good start I will have one of my customer services operator call you to make a three way call to Google and take over the your page -- Kindest Regards, [redacted] Customer Service Department [redacted] www[redacted] .com My E-mail to them Oct8, I'm still waiting on the callWhen do we discuss the keywords phrases I want to target? [redacted] www.dfwphone.com I received a call asking to do a Google transfer and this email on Oct8, Good Afternoon ***, We can do the Google transfer call todayPlease email me your list of desired keywords and I will review them with you once I give you a call back I need you to send me a phone number where I can best reach you, if not I will call the one on the system Thanks [redacted] C Customer Service [redacted] E: [redacted] www[redacted] .com Here is where I asked for the Keywords I wanted on Oct12, Here are the keywords we would like to start with; [redacted] PBX Virtual PBX PBX System Hosted [redacted] Phone [redacted] Phone Service [redacted] Phones Telephone companies Small Business phone System Phone system for small business Voice over ip Business Telephone System Business Telephone Systems Best phone system [redacted] Telephone System [redacted] NS [redacted] NS [redacted] TDE [redacted] TDA [redacted] telephone systems Phone system Phone systems SIP Trunking [redacted] Providers Let me know if you have any questions [redacted] Phone [redacted] www.dfwphone.com Their reply Oct ***, If I have any other questions I will contact youPlease email me your Google verification code once you receive it via USPS mailYou should be receiving a 5-digit pin from Google this week Thanks [redacted] C Customer Service [redacted] E: [redacted] * [redacted] www[redacted] .com My reply Oct13, Okay, I will [redacted] Phone [redacted] www.dfwphone.com Then on Oct21, I sent Please give me a call at [redacted] to discuss my account [redacted] Phone [redacted] www[redacted] .com Their reply on Oct22, Hello ***, My receptionist informed me that you called in regards to your accountSorry, I am not in the office today due to the fluI will be more than happy to assist you as soon as I get back inTomorrow I will call you and I also need your google verification code, if you have not received it yet then it should be coming beginning of next week Thanks [redacted] C Customer Service [redacted] E: [redacted] www[redacted] .com They never called so on Oct26, I sent Here is the code [redacted] call Me when you get a chance [redacted] Service Manager [redacted] Phone [redacted] Now they aren’t returning emails or phone calls I’m not sure why they claim this email is a fabrication since it was sent to me from them using their email but this is the email I received from them on Aug27, ---------- Forwarded message ---------- From: customer gphrase < [redacted] > Date: Thu, Aug 27, at 3:PM Subject: Acknowledgment over our work To: [redacted] Hi Mr [redacted] I have seen your situation and I know very well that no actual work has been conducted on your file as promised, but it wasn't because we are clumsy or our work is not up to the mark, it's because there has been a conflict between our management and creative team I am always trying to look out for our clients but I failed miserably this time The reason for my email is to convince you to not judge everyone in our company because of the mistake of few people, and I promise I will make this right Thanks Customer Service Department www.gphrase.com Hot Line # [redacted] Email : [redacted] I assume they will say this is a fabrication also [redacted] May to ***, me WELCOME ABOARD!! Hello ***, We would like to thank you for giving Gphrase Incthe opportunity to provide you with premier Google advertising servicesOur GPhrase team will be diligently working to keep [redacted] Phone on the first page of Google, thus generating and sustaining an influx of previously untapped clientele We have been able to offer you our SuperSaver plan for $1188.00, which will cover your first full year of serviceThis monthly payment will guarantee and secure your front page placement on Google and optimized keywordsWe will also be listing your company’s information in the appropriate business directories, free of charge We look forward to a successful year with your companyPlease do not hesitate to contact our office for any question or concerns that you may have regarding your campaign, and we will be more than happy to assist you Please find, attached, a receipt for your recent payment of $We will be in touch as soon as your campaign is nearing completion, and we look forward to speaking with you at that time IMPORTANT: Please be on the lookout for the next weeks for a letter coming IN USPS MAIL from Google, NOT GPhrase, which will have your Google Plus code on itPlease call or email us with that code once you receive it Kindest Regards, [redacted] When [redacted] with Gphrase called me and sold me this package I was told that I had a day money back guarantee but I was never able to get my money backAll I got was the run around by the staff telling me the person I need to talk to wasn’t there and would have to call me backI have never received what I paid them to do and the work they claim to have done, was done by me or done incorrectlyIn their response to this claim they themselves said the company they had doing their work for them was extremely incompetent Thanks for your help with this matter ] Regards, [redacted] ***

Hello ***, Here is the documentation to our merchant services company regarding
Mr***'s claims of non- performanceI have included an email the we strongly believe was falsified by a previous employee of our in an attempt to ?ersuade Mr*** to cancel his services with us and contract with said employee's new company (which incidentally is no longer a viable business)We have had our case heard and adjudicated in our favor by bur merchant services company so this should no longer be an issuePlease review all documentation and let us know if you should require additional informationAs always, we aim to please each and every client and
often times go beyond what we have contracted to provideWe hope this clears this matter upRespectfully

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is the last response from [redacted], and he hasn’t responded to my email that I have included below. What they are saying here is if you type Telephone company [redacted]. Into Google you find us. This is not what I asked or paid for as this was happening well before I hired them to do any work for me. The [redacted] [redacted]
Telephone companies
Small Business phone System
Phone system for small business
Voice over ip
Business Telephone System
Business Telephone Systems
Best phone system
[redacted] Telephone System
[redacted] NS700
[redacted] NS1000
[redacted] TDE
[redacted] TDA
[redacted] telephone systems
Phone system
Phone systems
SIP Trunking
[redacted] Providers

Also see the email below to [redacted] about the Keywords I asked for.
[redacted] Email to me.
On Oct 27, 2015, at 11:47 AM, [redacted] F <[redacted]@[redacted].com> wrote:
---------- Forwarded message ----------
From: [redacted] Inc. Customer Service
Date: Mon, Oct 26, 2015 at 12:44 PM
Subject: [Ticket ID: [redacted]] [redacted] phone
To: [redacted] <[redacted]@[redacted].com>, [redacted]

Google VERIFIED: He is on the 3 Top of Google. All Keywords was send by the Customers, Google don't verify for these Keywords.
He should go with ADWORDS. I setup the Best Keywords for him is : Telephone company [redacted].
Keywords:
Telephone company [redacted].
[redacted] Authorized Retailer
No reviews · $$ · Cell Phone Store
Provider of wireless, phones & more
[redacted] [redacted] Rd #[redacted] · [redacted]
Open until 7:00 pm
Website
Directions
[redacted] Phone
2 reviews · Telecommunications Contractor
(972) 992-[redacted]
Open until 5:30 pm
[redacted] Telephone Systems
No reviews · Te[redacted] [redacted] [redacted]
My reply to [redacted] that hasn’t been answered.
Thanks for the email, but it is of no use to me. It appears that what you guys are saying is that the 25 keywords I sent you aren't something you can get me on the top 3 of Google on, is that correct? I've always been at the top of the list for telephone company [redacted] Mesquite. I'm the only [redacted] Phone in mesquite.
[redacted]
[redacted] Phone [redacted]
www.d[redacted].com
Here is where they agreed to start working on the account again on Oct 6, 2015.
Good afternoon [redacted],
We will continue to work on your campaign. There are a few things that we need in order to go forward with your marketing...
1) C-panel
login
username
2) Take over your Google +
Remember that this will take some time to get going again...But this is a good start.
I will have one of my customer services operator call you to make a three way call to Google and take over the your page...
--
Kindest Regards,
[redacted]
Customer Service Department
[redacted]
[redacted] [redacted]
www.[redacted].com
My E-mail to them Oct. 8, 2015
I'm still waiting on the call. When do we discuss the 25 keywords phrases I want to target?
[redacted]
www.dfwphone.com
I received a call asking to do a Google transfer and this email on Oct. 8, 2015
Good Afternoon [redacted],
We can do the Google transfer call today. Please email me your list of desired keywords and I will review them with you once I give you a call back.
I need you to send me a phone number where I can best reach you, if not I will call the one on the system.
Thanks.
[redacted] C.
Customer Service
[redacted]5
E:[redacted]
[redacted] [redacted]
www.[redacted].com
Here is where I asked for the Keywords I wanted on Oct. 12, 2015
Here are the keywords we would like to start with;
[redacted]
PBX
Virtual PBX
PBX System
Hosted [redacted]
[redacted] Phone
[redacted] Phone Service
[redacted] Phones
Telephone companies
Small Business phone System
Phone system for small business
Voice over ip
Business Telephone System
Business Telephone Systems
Best phone system
[redacted] Telephone System
[redacted] NS700
[redacted] NS1000
[redacted] TDE
[redacted] TDA
[redacted] telephone systems
Phone system
Phone systems
SIP Trunking
[redacted] Providers
Let me know if you have any questions.
[redacted]
[redacted] Phone
[redacted]
www.dfwphone.com
Their reply Oct. 13 2015
[redacted],
If I have any other questions I will contact you. Please email me your Google verification code once you receive it via USPS mail. You should be receiving a 5-digit pin from Google this week.
Thanks.
[redacted] C.
Customer Service
[redacted]5
E:[redacted]. [redacted] [redacted]
www.[redacted].com
My reply Oct. 13, 2015
Okay, I will.
[redacted]
[redacted] Phone
[redacted]
www.dfwphone.com
Then on Oct. 21, 2015 I sent.
Please give me a call at [redacted] to discuss my account.
[redacted]
[redacted] Phone
[redacted]
www.[redacted].com
Their reply on Oct. 22, 2015
Hello [redacted],
My receptionist informed me that you called in regards to your account. Sorry, I am not in the office today due to the flu. I will be more than happy to assist you as soon as I get back in. Tomorrow I will call you and I also need your google verification code, if you have not received it yet then it should be coming beginning of next week.
Thanks.
[redacted] C.
Customer Service
[redacted]
E:[redacted]
[redacted] [redacted]
www.[redacted].com
They never called so on Oct. 26, 2016 I sent
Here is the code. [redacted] call
Me when you get a chance.
[redacted]
Service Manager
[redacted] Phone
[redacted]
Now they aren’t returning emails or phone calls.
I’m not sure why they claim this email is a fabrication since it was sent to me from them using their email but this is the email I received from them on Aug. 27, 2015
---------- Forwarded message ----------
From: customer gphrase <[redacted]>
Date: Thu, Aug 27, 2015 at 3:12 PM
Subject: Acknowledgment over our work
To: [redacted]
Hi Mr [redacted]
I have seen your situation and I know very well that no actual work has been conducted on your file as promised, but it wasn't because we are clumsy or our work is not up to the mark, it's because there has been a conflict between our management and creative team.
I am always trying to look out for our clients but I failed miserably this time.
The reason for my email is to convince you to not judge everyone in our company because of the mistake of few people, and I promise I will make this right.
Thanks

Customer Service Department
www.gphrase.com
Hot Line # [redacted]
Email : [redacted]
I assume they will say this is a fabrication also.
[redacted]
May 7


to [redacted], me


WELCOME ABOARD!!
Hello [redacted],
We would like to thank you for giving Gphrase Inc. the opportunity to provide you with premier Google advertising services. Our GPhrase team will be diligently working to keep [redacted] Phone on the first page of Google, thus generating and sustaining an influx of previously untapped clientele.

We have been able to offer you our SuperSaver plan for $1188.00, which will cover your first full year of service. This monthly payment will guarantee and secure your front page placement on Google and 25 optimized keywords. We will also be listing your company’s information in the appropriate business directories, free of charge.
We look forward to a successful year with your company. Please do not hesitate to contact our office for any question or concerns that you may have regarding your campaign, and we will be more than happy to assist you.
Please find, attached, a receipt for your recent payment of $1188. We will be in touch as soon as your campaign is nearing completion, and we look forward to speaking with you at that time.

IMPORTANT: Please be on the lookout for the next 2 weeks for a letter coming IN USPS MAIL from Google, NOT GPhrase, which will have your Google Plus code on it. Please call or email us with that code once you receive it.
Kindest Regards,
[redacted]
When [redacted] with Gphrase called me and sold me this package I was told that I had a 30 day money back guarantee but I was never able to get my money back. All I got was the run around by the staff telling me the person I need to talk to wasn’t there and would have to call me back. I have never received what I paid them to do and the work they claim to have done, was done by me or done incorrectly. In their response to this claim they themselves said the company they had doing their work for them was extremely incompetent.
Thanks for your help with this matter.
]
Regards,
[redacted]

Hello [redacted], Here is the documentation to our merchant services company regarding Mr. [redacted]'s claims of non- performance. I have included an email the we strongly believe was falsified by a previous employee of our in an attempt to ?ersuade Mr. [redacted] to cancel his services with us and contract...

with said employee's new company (which incidentally is no longer a viable business). We have had our case heard and adjudicated in our favor by bur merchant services company so this should no longer be an issue. Please review all documentation and let us know if you should require additional information. As always, we aim to please each and every client andoften times go beyond what we have contracted to provide.We hope this clears this matter up.Respectfully.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is the last response from [redacted], and he hasn’t responded to my email that I have included below. What they are saying here is if you type Telephone company [redacted]. Into Google you find us. This is not what I asked or paid for as this was happening well before I hired them to do any work for me. The [redacted] [redacted]
Telephone companies
Small Business phone System
Phone system for small business
Voice over ip
Business Telephone System
Business Telephone Systems
Best phone system
[redacted] Telephone System
[redacted] NS700
[redacted] NS1000
[redacted] TDE
[redacted] TDA
[redacted] telephone systems
Phone system
Phone systems
SIP Trunking
[redacted] Providers

Also see the email below to [redacted] about the Keywords I asked for.
[redacted] Email to me.
On Oct 27, 2015, at 11:47 AM, [redacted] F <[redacted]@[redacted].com> wrote:
---------- Forwarded message ----------
From: [redacted] Inc. Customer Service
Date: Mon, Oct 26, 2015 at 12:44 PM
Subject: [Ticket ID: [redacted]] [redacted] phone
To: [redacted] <[redacted]@[redacted].com>, [redacted]

Google VERIFIED: He is on the 3 Top of Google. All Keywords was send by the Customers, Google don't verify for these Keywords.
He should go with ADWORDS. I setup the Best Keywords for him is : Telephone company [redacted].
Keywords:
Telephone company [redacted].
[redacted] Authorized Retailer
No reviews · $$ · Cell Phone Store
Provider of wireless, phones & more
[redacted] [redacted] Rd #[redacted] · [redacted]
Open until 7:00 pm
Website
Directions
[redacted] Phone
2 reviews · Telecommunications Contractor
(972) 992-[redacted]
Open until 5:30 pm
[redacted] Telephone Systems
No reviews · Te[redacted] [redacted] [redacted]
My reply to [redacted] that hasn’t been answered.
Thanks for the email, but it is of no use to me. It appears that what you guys are saying is that the 25 keywords I sent you aren't something you can get me on the top 3 of Google on, is that correct? I've always been at the top of the list for telephone company [redacted] Mesquite. I'm the only [redacted] Phone in mesquite.
[redacted]
[redacted] Phone [redacted]
www.d[redacted].com
Here is where they agreed to start working on the account again on Oct 6, 2015.
Good afternoon [redacted],
We will continue to work on your campaign. There are a few things that we need in order to go forward with your marketing...
1) C-panel
login
username
2) Take over your Google +
Remember that this will take some time to get going again...But this is a good start.
I will have one of my customer services operator call you to make a three way call to Google and take over the your page...
--
Kindest Regards,
[redacted]
Customer Service Department
[redacted]
[redacted] [redacted]
www.[redacted].com
My E-mail to them Oct. 8, 2015
I'm still waiting on the call. When do we discuss the 25 keywords phrases I want to target?
[redacted]
www.dfwphone.com
I received a call asking to do a Google transfer and this email on Oct. 8, 2015
Good Afternoon [redacted],
We can do the Google transfer call today. Please email me your list of desired keywords and I will review them with you once I give you a call back.
I need you to send me a phone number where I can best reach you, if not I will call the one on the system.
Thanks.
[redacted] C.
Customer Service
[redacted]5
E:[redacted]
[redacted] [redacted]
www.[redacted].com
Here is where I asked for the Keywords I wanted on Oct. 12, 2015
Here are the keywords we would like to start with;
[redacted]
PBX
Virtual PBX
PBX System
Hosted [redacted]
[redacted] Phone
[redacted] Phone Service
[redacted] Phones
Telephone companies
Small Business phone System
Phone system for small business
Voice over ip
Business Telephone System
Business Telephone Systems
Best phone system
[redacted] Telephone System
[redacted] NS700
[redacted] NS1000
[redacted] TDE
[redacted] TDA
[redacted] telephone systems
Phone system
Phone systems
SIP Trunking
[redacted] Providers
Let me know if you have any questions.
[redacted]
[redacted] Phone
[redacted]
www.dfwphone.com
Their reply Oct. 13 2015
[redacted],
If I have any other questions I will contact you. Please email me your Google verification code once you receive it via USPS mail. You should be receiving a 5-digit pin from Google this week.
Thanks.
[redacted] C.
Customer Service
[redacted]5
E:[redacted]. [redacted] [redacted]
www.[redacted].com
My reply Oct. 13, 2015
Okay, I will.
[redacted]
[redacted] Phone
[redacted]
www.dfwphone.com
Then on Oct. 21, 2015 I sent.
Please give me a call at [redacted] to discuss my account.
[redacted]
[redacted] Phone
[redacted]
www.[redacted].com
Their reply on Oct. 22, 2015
Hello [redacted],
My receptionist informed me that you called in regards to your account. Sorry, I am not in the office today due to the flu. I will be more than happy to assist you as soon as I get back in. Tomorrow I will call you and I also need your google verification code, if you have not received it yet then it should be coming beginning of next week.
Thanks.
[redacted] C.
Customer Service
[redacted]
E:[redacted]
[redacted] [redacted]
www.[redacted].com
They never called so on Oct. 26, 2016 I sent
Here is the code. [redacted] call
Me when you get a chance.
[redacted]
Service Manager
[redacted] Phone
[redacted]
Now they aren’t returning emails or phone calls.
I’m not sure why they claim this email is a fabrication since it was sent to me from them using their email but this is the email I received from them on Aug. 27, 2015
---------- Forwarded message ----------
From: customer gphrase <[redacted]>
Date: Thu, Aug 27, 2015 at 3:12 PM
Subject: Acknowledgment over our work
To: [redacted]
Hi Mr [redacted]
I have seen your situation and I know very well that no actual work has been conducted on your file as promised, but it wasn't because we are clumsy or our work is not up to the mark, it's because there has been a conflict between our management and creative team.
I am always trying to look out for our clients but I failed miserably this time.
The reason for my email is to convince you to not judge everyone in our company because of the mistake of few people, and I promise I will make this right.
Thanks

Customer Service Department
www.gphrase.com
Hot Line # [redacted]
Email : [redacted]
I assume they will say this is a fabrication also.
[redacted]
May 7


to [redacted], me


WELCOME ABOARD!!
Hello [redacted],
We would like to thank you for giving Gphrase Inc. the opportunity to provide you with premier Google advertising services. Our GPhrase team will be diligently working to keep [redacted] Phone on the first page of Google, thus generating and sustaining an influx of previously untapped clientele.

We have been able to offer you our SuperSaver plan for $1188.00, which will cover your first full year of service. This monthly payment will guarantee and secure your front page placement on Google and 25 optimized keywords. We will also be listing your company’s information in the appropriate business directories, free of charge.
We look forward to a successful year with your company. Please do not hesitate to contact our office for any question or concerns that you may have regarding your campaign, and we will be more than happy to assist you.
Please find, attached, a receipt for your recent payment of $1188. We will be in touch as soon as your campaign is nearing completion, and we look forward to speaking with you at that time.

IMPORTANT: Please be on the lookout for the next 2 weeks for a letter coming IN USPS MAIL from Google, NOT GPhrase, which will have your Google Plus code on it. Please call or email us with that code once you receive it.
Kindest Regards,
[redacted]
When [redacted] with Gphrase called me and sold me this package I was told that I had a 30 day money back guarantee but I was never able to get my money back. All I got was the run around by the staff telling me the person I need to talk to wasn’t there and would have to call me back. I have never received what I paid them to do and the work they claim to have done, was done by me or done incorrectly. In their response to this claim they themselves said the company they had doing their work for them was extremely incompetent.
Thanks for your help with this matter.
]
Regards,
[redacted] @gphrase.com>@[redacted].com>

Review: Paid to rank 25 keywords on page one Google, but haven't received what I paid for. I paid for a year in advance but company won't do the work.Desired Settlement: I would like this company to do the work they were hired and paid for or return my money.

Business

Response:

Hello [redacted], Here is the documentation to our merchant services company regarding Mr. [redacted]'s claims of non- performance. I have included an email the we strongly believe was falsified by a previous employee of our in an attempt to ?ersuade Mr. [redacted] to cancel his services with us and contract with said employee's new company (which incidentally is no longer a viable business). We have had our case heard and adjudicated in our favor by bur merchant services company so this should no longer be an issue. Please review all documentation and let us know if you should require additional information. As always, we aim to please each and every client andoften times go beyond what we have contracted to provide.We hope this clears this matter up.Respectfully.