GPM Heating & Cooling, Inc

I have been in communication with Mr***. There was a misunderstanding of MR***s interpretations of our snow removal policy. This was further clarified for his benefit.The property in question is a large facility consisting of approximately acres of land, units, and five
large parking lots. Plow trucks were dispatched as as per our policy began by clearing the drive lanes. The residents were given notice, the lots emptied of cars, and a complete clearing of the lots began the following morning.The snowfall and accumulation was significant, airports were closed, and many people were inconvenienced through out the state. Mr***'s expectations that his individual parking lot would be substantially cleared is unrealistic. Plow trucks were on site and snow removal had commenced per policy. Mr***s monetary demands are also unrealistic, $12,dollars for a new vehicle, or an exorbitant rate for his time he spent shoveling are denied.We abided by our policies and fulfilled all obligations

Concierge Apartments has provided all information availableResident is able to a) Sign a new lease for January 1st for another 6, or months at the market rate provided in the noticeThis must be done by the end of the month to ensure that the market rate may not again increase in November and the resident would then receive another lease renewal notice at a potentially higher rate if the market rate goes up againor b) Sign and return a proper move out notice to the office by 9am on the 1st of November at the latest to ensure that we can accept a move out date of 12/31/17, this will ensure that the resident does not pay the rent increase as well as the month to month rent if they do not sign an additional leaseMonth to month leases are always $additional rent per month and has been a standard policyThe month-to-month option is a convenience as we are able to offer a month-to-month lease if necessary but it is not required for a resident to be on a month-to-month. Again, there are two options that are given to the resident to avoid paying the extra $a monthIf resident is looking for a complex that will not charge a month-to-month premium, this has never been in effect at Concierge Apartments and is something that most management companies will charge for

I am rejecting this response because:
I am doing exactly what I was told to do and in order to abide by their suggestion it is going to cost me money. $12,isn't even going to put a dent in the purchase of a new SUV. If they aren't going to keep up with snow removal then this is what is going to happen. As for my billable time- how do you know how much my time is worth? My time gets billed out at anywhere from $to 110$ per hour depending on the project I am working on. I spent hours dealing with your lack of snow removal and at 85$/hr that comes out to $148.75. (hrs x 85$/hr). If you are blown away by that then might I suggest you find a new profession. I am amazed that you think that my hourly rate is ridiculous, because the rent you are charging for this level of quality is ridiculous. I have toured brand new buildings that are renting for less than this place is. You can't tell me to go make a purchase without some sort of assistance. I drive a maxima currently, a bigger sedan with front wheel drive, and was getting stuck along with every other make and model in my lot. If I am told to trade that off to buy a bigger vehicle because they can't, and won't do their job, and then lie about doing their job they are going to be assisting me with it, in the form of not collecting rent for the remainder of my lease. Since, you think you have the upper-hand in this (which you don't) I will be the bigger person here and vacate the unit without penalty before Feb28. The catch here is I will not be paying rent for the month of February, nor will I be paying for any of the associated fees with me moving out like cleaning. The one caveat here is that every tenant in the complex gets a copy of the email from the apartment manager to me with the suggestion of the new vehicle purchase. I have shown a great deal of people that and none of them can believe that any person in that position would make such a suggestion

Per phone call with Christine 8/30/she said that the ledger shows that everything has been taken care of and there is no outstanding balance

Each resident receive a renewal notice stating their new rent price if they choose to stay and sign a new leaseThis notice is sent out days in advanceThe resident received a notice stating the new rent rate and if a new lease is not entered into 6,9,months it will become a mtm lease
with a $monthly mtm rentUpon the lease signing and showing of the apartment prior to the resident's move it, it is asked what type of lease terms they would like to doWe do also state that if they chose the mtm option it is always $extra per mo for mtm leaseAs the residents' lease expired, the notice states that it will turn into a mtm lease if they do not come in to sign a longer lease termThe resident has the option to either give us a move out notice by 9am on the 1st of November for it to be a valid notice, or choose a 6,9,mo lease renewal, which will then remove the $mtm rentIn the lease it explicitly states that management may raise the rent and the lease will be a month to month lease after the lease ends on 12/In the lease it shows there no oral agreements can be madeWe do not quote an exact rent increase as it is subject to change at any timeThe leasing agent gave information as advice on how the market has been in the past, but they cannot predict any future rent increases and it would have been told to the resident that it is market rate so it can changeWe are a market rate apartment complex, we abide by laws set up to protect fair housing for all and do not choose rent based off of anything outside of specific style, type and location of the apartment, it is same increase for all residents with leases expiring at the same time and same type of apartmentThe mtm rent is standard throughout the industryThe resident has an option to give management a move out notice full calendar months' in advance to avoid the rent increase and mtm rent or sign an additional lease term of 6,9,mo at the rate quoted in the notice from mgmt

Each resident receive a renewal notice stating their new rent price if they choose to stay and sign a new leaseThis notice is sent out days in advanceThe resident received a notice stating the new rent rate and if a new lease is not entered into 6,9,months it will become a mtm lease
with a $monthly mtm rentUpon the lease signing and showing of the apartment prior to the resident's move it, it is asked what type of lease terms they would like to doWe do also state that if they chose the mtm option it is always $extra per mo for mtm leaseAs the residents' lease expired, the notice states that it will turn into a mtm lease if they do not come in to sign a longer lease termThe resident has the option to either give us a move out notice by 9am on the 1st of November for it to be a valid notice, or choose a 6,9,mo lease renewal, which will then remove the $mtm rentIn the lease it explicitly states that management may raise the rent and the lease will be a month to month lease after the lease ends on 12/In the lease it shows there no oral agreements can be madeWe do not quote an exact rent increase as it is subject to change at any timeThe leasing agent gave information as advice on how the market has been in the past, but they cannot predict any future rent increases and it would have been told to the resident that it is market rate so it can changeWe are a market rate apartment complex, we abide by laws set up to protect fair housing for all and do not choose rent based off of anything outside of specific style, type and location of the apartment, it is same increase for all residents with leases expiring at the same time and same type of apartmentThe mtm rent is standard throughout the industryThe resident has an option to give management a move out notice full calendar months' in advance to avoid the rent increase and mtm rent or sign an additional lease term of 6,9,mo at the rate quoted in the notice from mgmt

I am rejecting this response because:
I am doing exactly what I was told to do and in order to abide by their suggestion it is going to cost me money. $12,isn't even going to put a dent in the purchase of a new SUV. If they aren't going to keep up with snow removal then this is what is going to happen. As for my billable time- how do you know how much my time is worth? My time gets billed out at anywhere from $to 110$ per hour depending on the project I am working on. I spent hours dealing with your lack of snow removal and at 85$/hr that comes out to $148.75. (hrs x 85$/hr). If you are blown away by that then might I suggest you find a new profession. I am amazed that you think that my hourly rate is ridiculous, because the rent you are charging for this level of quality is ridiculous. I have toured brand new buildings that are renting for less than this place is. You can't tell me to go make a purchase without some sort of assistance. I drive a maxima currently, a bigger sedan with front wheel drive, and was getting stuck along with every other make and model in my lot. If I am told to trade that off to buy a bigger vehicle because they can't, and won't do their job, and then lie about doing their job they are going to be assisting me with it, in the form of not collecting rent for the remainder of my lease. Since, you think you have the upper-hand in this (which you don't) I will be the bigger person here and vacate the unit without penalty before Feb28. The catch here is I will not be paying rent for the month of February, nor will I be paying for any of the associated fees with me moving out like cleaning. The one caveat here is that every tenant in the complex gets a copy of the email from the apartment manager to me with the suggestion of the new vehicle purchase. I have shown a great deal of people that and none of them can believe that any person in that position would make such a suggestion.

Per phone call with Christine 8/30/she said that the ledger shows that everything has been taken care of and there is no outstanding balance.

Concierge Apartments has provided all information availableResident is able to a) Sign a new lease for January 1st for another 6, or months at the market rate provided in the noticeThis must be done by the end of the month to ensure that the market rate may not again increase in November and the resident would then receive another lease renewal notice at a potentially higher rate if the market rate goes up againor b) Sign and return a proper move out notice to the office by 9am on the 1st of November at the latest to ensure that we can accept a move out date of 12/31/17, this will ensure that the resident does not pay the rent increase as well as the month to month rent if they do not sign an additional leaseMonth to month leases are always $additional rent per month and has been a standard policyThe month-to-month option is a convenience as we are able to offer a month-to-month lease if necessary but it is not required for a resident to be on a month-to-month. Again, there are two options that are given to the resident to avoid paying the extra $a monthIf resident is looking for a complex that will not charge a month-to-month premium, this has never been in effect at Concierge Apartments and is something that most management companies will charge for

Hello, Please see attached lease with individual as well as the renewal noticeHighlighted is our notice terms which was agreed to and signed by resident belowMove out notices are always due by 9am on the 1st of the month at the latest, anything after 9am on the 1st is considered an invalid
noticeAs a company we participate in fair housing in which we cannot make an exception to a notice that is not properly turned into the officeResident received the rent increase notice on November 15th, stating what the new rent rate is, what the month to month option is as well as prominently underlined what is required for a move out noticeThe resident was given days to turn in the proper move out notice

? I am rejecting this response because: no where in the document does it state that you can charge an additional 100$ per month for me to go to a month-to-month lease.? The lease does clearly state that you can increase the rent with proper notice which was done, in the days- I don't know for sure I went away for a weekend and it was at my door when I got back so I don't know when I received it.Even in his response it does not match the document that was put under my door.? In the response it says by am on November 1st I have to notify the apartment if I am staying or not, in the notice I received it says noon on Nov1.? I also reject this because again this has nothing to do with the fact that you under-shot how much the rent would go up, or the 100$ fee to go month to month, I am rejecting this and seeking refund because I WAS NOT NOTIFIED OF THIS BEFORE SIGNING THE LEASE.? I was explicitly lied to just to get me to sign the lease, they told me what I wanted to hear when I specifically asked the questions.? The leasing agent gave me a response based on the more than two years living at the complex, this was not just the last 1-years.The main point of this claim and why I am seeking refund is not because of the price or the increase, but because I was lied to just to get me to sign a lease with the complex.? No where in the fine print on any document that I signed does it state that you can charge a 100$ fee for a month-to-month lease and if 'no oral agreements can be made' then this 100$ fee is unable to be levied.? The root of the claim is ADVERTISING to get me to sign the lease.? If the leasing manager had been forth-coming with the month-to-month fee after year is up, and if she had not given a number of the market-rate increase there would be no claim here.? She didn't tell me about the fee, and lied about the increase which is why I am seeking 1/of rent already paid

I have been in communication with Mr[redacted].? There was a misunderstanding of MR[redacted]s interpretations of our snow removal policy.? This was further clarified for his benefit.The property in question is a large facility consisting of approximately acres of land, units, and five
large parking lots.? Plow trucks were dispatched as as per our policy began by clearing the drive lanes.? The residents were given notice, the lots emptied of cars, and a complete clearing of the lots began the following morning.The snowfall and accumulation was significant, airports were closed, and many people were inconvenienced through out the state.? ? Mr[redacted]'s expectations that his individual parking lot would be substantially cleared is unrealistic.? Plow trucks were on site and snow removal had commenced per policy.? Mr[redacted]s monetary demands are also unrealistic, $12,dollars for a new vehicle, or an exorbitant rate for his time he spent shoveling are denied.We abided by our policies and fulfilled all obligations.?

Hello, Please see attached lease with individual as well as the renewal notice. Highlighted is our notice terms which was agreed to and signed by resident below. Move out notices are always due by 9am on the 1st of the month at the latest, anything after 9am on the 1st is considered an invalid...

notice. As a company we participate in fair housing in which we cannot make an exception to a notice that is not properly turned into the office. Resident received the rent increase notice on November 15th, 2016 stating what the new rent rate is, what the month to month option is as well as prominently underlined what is required for a move out notice. The resident was given 16 days to turn in the proper move out notice.

I am rejecting this response because: no where in the document does it state that you can charge an additional 100$ per month for me to go to a month-to-month lease.  The lease does clearly state that you can increase the rent with proper notice which was done, in the 75 days- I don't know for sure I went away for a weekend and it was at my door when I got back so I don't know when I received it.Even in his response it does not match the document that was put under my door.  In the response it says by 9 am on November 1st I have to notify the apartment if I am staying or not, in the notice I received it says 12 noon on Nov. 1.  I also reject this because again this has nothing to do with the fact that you under-shot how much the rent would go up, or the 100$ fee to go month to month, I am rejecting this and seeking refund because I WAS NOT NOTIFIED OF THIS BEFORE SIGNING THE LEASE.  I was explicitly lied to just to get me to sign the lease, they told me what I wanted to hear when I specifically asked the questions.  The leasing agent gave me a response based on the more than two years living at the complex, this was not just the last 1-2 years.The main point of this claim and why I am seeking refund is not because of the price or the increase, but because I was lied to just to get me to sign a lease with the complex.  No where in the fine print on any document that I signed does it state that you can charge a 100$ fee for a month-to-month lease and if 'no oral agreements can be made' then this 100$ fee is unable to be levied.  The root of the claim is FALSE ADVERTISING to get me to sign the lease.  If the leasing manager had been forth-coming with the month-to-month fee after 1 year is up, and if she had not given a number of the market-rate increase there would be no claim here.  She didn't tell me about the fee, and lied about the increase which is why I am seeking 1/2 of rent already paid.