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GPM Investments Reviews (33)

Apple market mckee store 525
I just about got into a literal fight with Tonya at the store tonight. Her DAUGHTER Madison ( I thought it was against store policy to hire family members at the same store. Specially sincr tonya is now "team lead" and her daughter madison works register )also was running her mouth at me. She yelled and cussed at me and it was all over a lottery ticket that I bought and I believe got left at the store. . The way they all acted made it seem like one of then took it ...I left and then noticed I only had 1 of the bingo ticktes when I bought and paid for 2 of them. The boy who rang me up ripped them off one by one and it was loose and I didnt notice leaving it. I called the store and madison was a smart ellic with me telling me that it wasnt there and "everybody" had came in the store since I left...which I doubt becausei notcied almost as soon as pulling out of the parking lot and called immediately..whils having my husband turn around to go back.
Tonya got irate with me when I pulled back in the parking lot and then started yelling at me saying I was acting like she took it...and I wasnt even accusing her at the time..I still dont want to accuse her and I NEVER did..until now after how she acted! Look she can try and ban me from the store but im not in the wrong! It was not right how I got treated tonigbt and im still missing 3 dollars because of the ticket not being there when I got back .her and her daughtet both are NOT FIT for being there by themselves in my opinion. Or even supposed to be working at the same store..that is what I was told when I worked there anyway..Staying outside and sitting on the hood of her car yelling and cussing at me! I was NOT going to just stand there and let her talk to me that way JUST BECAUSE ive worked there DOES NOT mean that she can treat me this way and get away with it! Her or madison! I am sorry but im finding out who to turn them both in to. I never started anything but I dont mind saying my piece and finsihing it with the fact that I was mistreated and told to leave when I was coming back to look for my ticket. I am a paying customer.Screaming at me telling me to leave both of them in my face while my children are in the car watching this..acting like I was going to hit one of them. I told madison to stay out of it because I had no argument for either of them..but that done NO GOOD. she being a highstrung teenager that she is started her mouth! I then told them all to just shut the hell up that I came here for business not drama and polietly walked in the store and finished up a transaction for MORE tickets...and walked out. While hearing her say rude things and cussing at me I got in my car to drive off and told them all that I would make sure they correct their job or LOOSE it one...
Please somebody tell me who to talk with so I can get some kind of justice.

Thank you
[email protected]
Apple market mckee store 525

Apple market shell station
Jackson County , Mckee
kentucky
Store number 525.

Store#221 rock hall, md
The holiday weekend of July 2022. A few incidents involving multiple people on the 2nd through the 5th. On the 2nd there were what we can only assume were friends of an employee offering alcohol to the worker while on duty. Honestly could have been a worker themselves but wasn’t wearing a uniform shirt, just a white tank top undershirt. The conversation was inappropriate and customers were waiting in line while the employee was engaged with friend. The day of july 5th the employee on duty was panhandling customers begging for money and talking about his addiction to drugs and selling them. Tried to follow customers to car while begging for money and had a friend there that was making the situation even more uncomfortable. It’s ridiculous this is the only gas station in town and we need it. My son was there for 15 mins just trying to buy 2 sodas and didn’t feel comfortable in the situation. He was texting me saying the guy was trying to walk him to his car. I was two seconds from calling the cops. I understand it’s hard trying to find employees at this store in particular since Covid but dear lord, panhandling and drug dealers/addicts is completely unacceptable. I have told my family members DO NOT GO IN THE STORE, PAY AT PUMP ONLY FOR GAS and try not to go after dark. I just want you as a company to be aware of your employees because I couldn’t find a number for the regional manager and the only number I did find was direct line to the store.

Convenient store in Beattyville Kentucky
Yesterday my husband went in around 2:40 or 2:45 somewhere around that time and got the 10 piece chicken for supper because we both had busy days and living in Beattyville you don’t have a lot of choices. We live 10 to 15 minutes away from Shell Mart and when he got home the chicken was old it was cold and you could smell that it was fixed in nasty grease that hadn’t been changed in a long time. I normally don’t complain but prices on everything have went up and we only eat out 1 time and week and we couldn’t eat the chicken. I have called the store and GPM and still haven’t talk to no one I left a message today hopefully they will return my call.

Employee VS, Employer confidentiality
I recently was employed with your company at store 3844 in Enoree sc. I worked for Jennifer Norman who is the store manager. After many internal issues ,I decided to give up the job. Since my departure, I have had many customers to approach me about why I left or so what she is telling people. This is a small community and this is a violation of confidentialities' . Especially ,when she is twisting the truth. I thank you for the job and have not went around bashing your company. I hate it did not work out,but running a cash register does not give one a forum to bash coworkers, Thanks for the opportunity and good luck

Concerning [redacted] complaint case number [redacted] , our review of the matter revealed the following:1) While we have no audio of the discussion between [redacted] and the associate ***, it is apparent from reviewing the video there was an extended discussion between them at the register.2) Upon reviewing the matter with both [redacted] and the District Manager they both agree with [redacted] statement that [redacted] did address [redacted] with “broh” and that she did eventually refuse the saleHowever, [redacted] complaint implies that there was an immediate denial of the saleBased on our review of the video and discussion with ***, it appears that [redacted] did start the sales process but eventually removed the items from the counter.3) [redacted] reasoning for eventually stopping the sale was that she felt that [redacted] was accusing her of being racist and was therefore disrespecting her, which made her feel uncomfortableUpon review of [redacted] reasoning for refusing the sale to [redacted] we felt that her actions, although legal, were not warranted or within our policies, and she should not have denied the saleHowever, we believe the sale was denied because [redacted] felt uncomfortable with the interaction and not due to racismAt this time, we do not feel that the incident rose to the level of immediate terminationWe did have a documented discussion with ***, reviewing both proper greetings for our customers and when it was not appropriate to refuse a sale.4) Because [redacted] was upset about the matter and we felt that [redacted] did not handle this transactions properly (although there was no discriminatory intent in [redacted] actions), we offered him a dollar gift card [redacted] in turn refused the gift card.5) [redacted] complaint also states that the Manager refused to provide the District Manager’s nameThe manager did not provide the District Manager’s name but stated that he needed to be contacted through the corporate office instead of providing his direct number.6) GPM certainly does not condone any racial serotyping.We appreciate [redacted] bringing this matter to our attention so that we had the ability to address his matter within our guidelinesIf you have additional questions, I can be reached at [redacted] x [redacted] or [redacted] [redacted] ***

Greetings, While I am a very dedicated customer of your business, the services received upon my most recently to store number 5109, I've encountered the most rude, hostile and disgraceful servicesWhich left a bad gesture towards your establishmentCustomer Service representative Sarah, insisted she was unable to refill condiments requested (Nacho Cheese)In addition, stated "like I said before I can't sell you lottery after twelve o' clock" in reference to me kindly asking for any new lottery tickets availableHer tone and gestures were very rude and disrespectfulBeing a valued customer, I have faith this issue will be addressedWarms regards, ***

Ms [redacted] , I'm in receipt of your letter sent to our Fas Mart Store #located in Quinton, VA regarding a customer who filed a complaint in regards to a "hold" placed on her card when she used it at our store at the pump to purchase fuelThere are two issues in regards to this complaint I will address: 1.) Why is there a hold? 2.) Why did she have a hold after she cancelled the transaction? First, why is there a hold? Placing a "hold" is common practice in any business where there is a "preauthorization" involved when a customer uses their debit cardIn the case of fueling stations that have card readers at the pump that are used by customers for debit transactions, a "hold" amount is placed against the customer's bank accountThis practice is designed to cover the cost of a fill-upWhen a customer uses their card at the pump, there is no way of knowing how much fuel the customer intends to purchase as the pump it essentially turned on and requires the customer to stop at their desired amountThe hold ensures that the retailer is not out the value of its fuel if the customer does not have funds in his or her account to cover the fill-upI have enclosed an article that was published on NACS Online (National Association of Convenience Stores)It has a great explanation of how "holds" work when a customer uses their debit card in an environment where a preauthorization is needed (pay at the pump)This article can also be found by visiting: http://www.nacsonline.com/Research/FactSheets/lndustrylssues/Pages/DebitHolds.as... Secondly, the next question is, why did the customer have a "hold" placed on her account after she cancelled the transaction? After consulting with our VP of Facilities & Construction, whose department handles all fueling pumps in the stores, for a response, the preauthorization process was initiated as soon as the customer swiped the card inside the card readerWhen the customer cancelled the transaction, all this did was stop the pump from dispensing fuelIt did not stop the preauthorization processUnfortunately, as soon as the card was swiped, the preauthorization beganPer the NACS Online article explanation, the customer should see this "hold" vanish, if it hasn't alreadyIf this has not been resolved in the customer's bank account, we will absolutely make this right for MsSimmonsOf all the years we have been in business and "holds" have been a common practice, I've personally never seen a situation where this wasn't resolved in the customer's bank account within a few days if not soonerUnfortunately, we do not have control over how long a customer's bank will keep the hold in placeFurthermore, no funds are deposited in our account as a result of the holdThe money is reserved by the customer's bank to prevent an overdraftWe only receive the funds actually spent to purchase fuel at the pump- in this case $because the purchase was made insideIf for some reason the customer's bank has not resolved this issue by now, she can make direct contact with us for a resolutionOur office phone number is: [redacted] She can ask to speak with me, [redacted] ***, Training & Development Manager

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Thank youWhen will the cards be mailed? Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to Thank you When will the cards be mailed? [redacted] ***

On April 28th between 8:00-9:00AM I pumped gas at the Fas Mart Store #for approximately around $***I paid at the pump but didn't get a receiptA couple days went by and I checked my bank account and noticed that I had a charge for $ [redacted] from Fas Mart that I didn't chargeI called the store to find out what the charge was for and the employee told me that it was a safety thing they do when u pay at the pumpThey reassured me that I would see a credit for the remaining of the money with 24-hoursI waited days and checked my account again still no creditI contacted the store again and asked for corporates number they gave me a number that didn't workI had to call back and get another number which was another storeFinally after times I got to speak with someone that said she would get the district manager to call me back to fix the problemIt is now half way thru May and I haven't been contacted from anyone regarding my matterI have called several times and lef

On April 28th between 8:00-9:00AM I pumped gas at the Fas Mart Store #for approximately around $***I paid at the pump but didn't get a receiptA couple days went by and I checked my bank account and noticed that I had a charge for $*** from Fas Mart that I didn't chargeI called the store to find out what the charge was for and the employee told me that it was a safety thing they do when u pay at the pumpThey reassured me that I would see a credit for the remaining of the money with 24-hoursI waited days and checked my account again still no creditI contacted the store again and asked for corporates number they gave me a number that didn't workI had to call back and get another number which was another storeFinally after times I got to speak with someone that said she would get the district manager to call me back to fix the problemIt is now half way thru May and I haven't been contacted from anyone regarding my matterI have called several times and lef

Ms***, I'm in receipt of your letter sent to our Fas Mart Store #located in Quinton, VA regarding a customer who filed a
complaint in regards to a "hold" placed on her card when she used it at our store at the pump to purchase fuelThere are two issues in regards to this complaint I will address: 1.) Why is there a hold? 2.) Why did she have a hold after she cancelled the transaction? First, why is there a hold? Placing a "hold" is common practice in any business where there is a "preauthorization" involved when a customer uses their debit cardIn the case of fueling stations that have card readers at the pump that are used by customers for debit transactions, a "hold" amount is placed against the customer's bank accountThis practice is designed to cover the cost of a fill-upWhen a customer uses their card at the pump, there is no way of knowing how much fuel the customer intends to purchase as the pump it essentially turned on and requires the customer to stop at their desired amountThe hold ensures that the retailer is not out the value of its fuel if the customer does not have funds in his or her account to cover the fill-up. I have enclosed an article that was published on NACS Online (National Association of Convenience Stores)It has a great explanation of how "holds" work when a customer uses their debit card in an environment where a preauthorization is needed (pay at the pump)This article can also be found by visiting: http://www.nacsonline.com/Research/FactSheets/lndustrylssues/Pages/DebitHolds.as... Secondly, the next question is, why did the customer have a "hold" placed on her account after she cancelled the transaction? After consulting with our VP of Facilities & Construction, whose department handles all fueling pumps in the stores, for a response, the preauthorization process was initiated as soon as the customer swiped the card inside the card readerWhen the customer cancelled the transaction, all this did was stop the pump from dispensing fuelIt did not stop the preauthorization processUnfortunately, as soon as the card was swiped, the preauthorization began. Per the NACS Online article explanation, the customer should see this "hold" vanish, if it hasn't alreadyIf this has not been resolved in the customer's bank account, we will absolutely make this right for MsSimmonsOf all the years we have been in business and "holds" have been a common practice, I've personally never seen a situation where this wasn't resolved in the customer's bank account within a few days if not soonerUnfortunately, we do not have control over how long a customer's bank will keep the hold in placeFurthermore, no funds are deposited in our account as a result of the holdThe money is reserved by the customer's bank to prevent an overdraftWe only receive the funds actually spent to purchase fuel at the pump- in this case $because the purchase was made inside. If for some reason the customer's bank has not resolved this issue by now, she can make direct contact with us for a resolutionOur office phone number is: *** ***She can ask to speak with me, *** ***, Training & Development Manager

I have three issues with this store: (1) The extremely rude, disrespectful, arrogant, and ignorant employee named Priscilla This person never has a nice thing to say to anyone She has been very confrontational with me and got in to a verbal altercation with my girlfriend on a separate occasion It is my understanding that numerous customers have complained to the Asst Mgr, but to no avail With all of the people in this country looking for a job, the LAST place this person needs to be is in the company of others, especially in a situation where she is the FACE of a company (2) I frequently use the *** app to save money on my cigarette purchases During the month of March I noticed an issue where on separate occasions, the discount "appeared" to be applied to my purchase, but upon further review, I was actually charged the ACTUAL charge under a smaller total below the much bolder total, marked "Debit" Last week I brought this to the attention of the Asst Mgr fearing th

I entered this establishment one evening and selected my items for purchaseI walked to the counter where I set my items down"***" the customer service representative, greeted me by saying: "whats up bruh?"When I asked her why she did not simply say 'hello' the way she would have to a caucasian patron she immediately took offense and said "I don't do those things" (still unsure what exactly she meant by that)She then took out her cell phone (still at the counter, supposed to be ringing me up for my purchase, other patrons have begun walking in by this point) and showed me a picture of a young, black womanShe says, "this is my girlfriend, so I don't do that stuff"I told her that I simply wanted my items rang up so that I could leave
It was at that point that *** took my items off of the counter and refused me serviceI attempted to ask her if she was serious and she ignored me and looked to service the next person in line
When I called the next day ***, the same c

Greetings,
While I am a very dedicated customer of your business, the services received upon my most recently to store number 5109, I've encountered the most rude, hostile and disgraceful servicesWhich left a bad gesture towards your establishmentCustomer Service representative Sarah, insisted she was unable to refill condiments requested (Nacho Cheese)In addition, stated "like I said before I can't sell you lottery after twelve o' clock" in reference to me kindly asking for any new lottery tickets availableHer tone and gestures were very rude and disrespectfulBeing a valued customer, I have faith this issue will be addressedWarms regards, ***

Concerning *** complaint case number ***, our review
of the matter revealed the following:1) While we have no audio of the discussion between ** *** and
the associate ***, it is apparent from reviewing the video there was an
extended discussion between them at the register.2) Upon
reviewing the matter with both *** and the District
Manager they both agree with *** *** statement that *** did address ** ***
with “broh” and that she did eventually refuse the saleHowever, ** ***
complaint implies that there was an immediate denial of the saleBased on our
review of the video and discussion with ***, it appears that *** did start
the sales process but eventually removed the items from the counter.3)*** reasoning for eventually stopping the sale was that
she felt that ** *** was accusing her of being racist and was therefore
disrespecting her, which made her feel uncomfortableUpon review of ***
reasoning for refusing the sale to ** *** we felt that her actions, although
legal, were not warranted or within our policies, and she should not have
denied the saleHowever, we believe the sale was denied because *** *** felt
uncomfortable with the interaction and not due to racismAt this time, we do
not feel that the incident rose to the level of immediate terminationWe did
have a documented discussion with ***, reviewing both proper greetings for
our customers and when it was not appropriate to refuse a sale.4) Because ** *** was upset about the matter and we felt
that *** did not handle this transactions properly (although there was no
discriminatory intent in *** actions), we offered him a dollar gift
card** *** in turn refused the gift card.5) ** *** complaint also states that the Manager refused
to provide the District Manager’s nameThe manager did not provide the
District Manager’s name but stated that he needed to be contacted through the
corporate office instead of providing his direct number.6) GPM certainly does not condone any racial serotyping.We appreciate ** *** bringing this matter to our attention so
that we had the ability to address his matter within our guidelinesIf you
have additional questions, I can be reached at *** *** *** x*** or
***.*** ***

On 12/08/my Mom (*** ***) purchased gift card #*** for $** under transaction *** at *** *** #*** on *** * *** *** *** ** *** She mailed it to me in ***, CO as a Christmas gift She also sent a note stating that the clerk wasn't sure how to transact it so she included the receipt When I tried to use it at the Shell gas station in ***, CO it declined and I was told to call the number on the receipt I requested assistance on www.***.com on 12/and on 12/with no response I called phone number *** on 12/and 12/with no response I called the store directly at *** today and spoke with the manager, ***, who hung up on me a total of five times before I gave up trying I then left another detailed message on the website This is no way to do business

The District Manager of the store referenced has contacted the customer and the issue has been resolved

I purchased gas on 10/24/at this gas station using my gas *** preferred payment card This card is supposed to give you cents off the price of regular gas per gallonIt takes the money directly out of your checking accountThe day I got gas it did not give me the discountI went inside and told the lady at the register and she said it will take it off when it posts to your checking account
( That is when I will see the discount)It did not, however, do thisIt took the full amount from my accountI call the corporate phone number to report this to them and they said since it is such a small amount of money, the manager of the store could only give me a free beverage
This is wrong! If I had of known they were going to do this I never would have stopped there to get gasI would have bought it cheaper at the next gas stationI just wonder how many other people they are ripping off by doing the same thing to them

This company is very slow to resolve clear cut issuesI prepaid for gas at a *** *** ***) which is owned by GPM InvestmentsThe cashier placed the prepaid amount on the wrong pumpI only found out it was the wrong pump when I went to pump my gas and the pump was not onWhen I went back into the store to have her correct the issue, someone pulled up to the other pump, pumped the gas and drove offI said, are you going to call the policeThey didn't pay for the gasThey didn't put in a Pin number or Zip code to start the pumpThey stole the gasHer reply was, I'll call my manager to see how she wants to handle this issueLater on, she said her manager would look at the cameras and get the license plate and go from thereOk...I need gas now and I have already paidI'm sorry, you'll have to pay for it again, my manager will take care of it tomorrow (Sunday)I paid again expecting that that the manager would clear up the issue It is Tuesday and the Manger said there are

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would
be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***. A refund was issued.
Regards,
*** ***

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Description: Convenience Stores (NAICS: 445120)

Address: 8565 Magellan Pkwy Ste 400, Richmond, Virginia, United States, 23227

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