GPS Capital Inc.

Initial Business Response /* (1000, 5, 2015/09/03) */
The customer was sent three letters before the start of season to confirm that they are on an auto-renewing program, and if they wish to cancel service to please contact the office via email/mail/phone or online portalOur company did not
receive any correspondence and the services were then renewed for the seasonThe first service was performed on April 28th, and an invoice was left for the customer, the customer was also sent email confirmation of the first serviceOn April 29th, our Customer Service received a phone call from the customer to cancel services, at which time the account was cancelled and a confirmation letter and email were sent to the customerThe customer was advised at that time that the first service was performed and that there is a balance on the accountStatements are sent the first of every month, the customer was sent one on May 1st, 2015/ June 1st, 2015/ July 1st, On July 28th, our Customer Service received a phone call from the customer stating that they refuse to pay, to which our Customer Service advised that the balance was reaching a collections status and offered to settle on halfThe customer again refused to payOn August 1st, and August 16th, the customer received a notice that the account was reaching a collections status and must remit payment soon or contact our office to pursue other optionsAfter a month of no communication from the customer, the account was then turned over to our collection agency for profit recovery
Initial Consumer Rebuttal /* (3000, 7, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First, I would like to start from the beginningMy husband agreed to lawn treatment for the summer of I believe it was for approximately treatments and a total amount due was agreed uponWe NEVER agreed to a monthly contract and the sales person that we worked with also NEVER mentioned continued service the following yearThis was a set contract for a certain amount of treatments at a set priceNo further lawn care was ever discussed or agreed upon
Second, Lawn Doctor's response that: "customer was sent three letters before the start of season" that Lawn Doctor is referring to were ADVERTISEMENTS! These were not letters to inform us that service was going to continueIf it was written somewhere on those ADVERTISEMENTS, it was in very small print and not the subject of the flyers
Third, as I said earlier, we agreed upon a set negotiated price for our lawn careWhen Lawn Drcame and treated our lawn in April 2015, they set their own rate monthly rate without notifying us of that rate or notifying us of a service dateWe had no intention of using Lawn Doctor again this year, as we had already started a contract with another service
My last complaint is regarding our communication attempts with Lawn Doctor over this current billDuring my first phone call in April, I was told it was taken care ofYou can't just tell someone on the phone that is all taken care of and then turn around and continue to bill them and then send them to collectionsWe made several attempts to rectify this billDuring my second phone call, after we received our second bill from Lawn Doctor, I asked for a call back because no management was available to speak to me and no one got back to usInstead, we continued to receive bills and collections noticesWhen my husband called most recently, he was told that it was out of their hands and in collectionsWe tried to contact the "collections company" that Lawn Doctor is apparently working with, Transworld Systems, and they don't accept calls or emailsWhen you try call TransWorld Systems, the automated response that answers the phone just hangs up on you after their automated voice messageIt appears as if it is a huge fraud!
These are terrible business practicesOur neighbors, who also had a similar service contract with Lawn Doctor of McHenry County during the summer of 2014, are going through the same thingWe are also aware of other people having similar complaintsWe plan on bringing light to this issue if it is not resolved
Final Business Response /* (4000, 9, 2015/09/11) */
Please note that the letters that were sent out during the winter months could not be mistaken for advertisements as they have written on the outside of the envelopes-"RENEWAL CONTRACT ENCLOSED" and within the letter explains the renewed services along with the following statement "Remember that our services are continuous from year to year, unless we receive written notification of discontinued services" This same statement is written on all of our Invoices (which are left after each service) and Statements that are sent out on the 1st and 15th of every monthWe give our customers ample opportunity to cancel services or make changes to their accountsWe have also tried to work with the customer, as all our calls are monitored for quality assuranceWe received one phone call on 4/29/in which the customer cancelled the serviceWe then received another phone call on 7/28/in which the customer refused to pay the billNo other correspondence was received by our company
In good faith, we have removed the customer from CollectionsHowever, the charges will remain on the account for future referenceWe understand that the customer feels that they have been part of a fraud, however we assure you that every attempt was made to contact the customer before the start of the season, as well as settle the debt that is owedOur management takes great strides in working with our customers, to reach amicable terms We also ask that the consumer stop submitting multiple complaints under another's name, as this would be considered fraudulent activity

Initial Business Response /* (1000, 5, 2015/09/08) */
This customer was with our company at their first address from 2012-2014, cancelling at this address on 3/18/2014 and after receiving their 2014 Season Renewal Letters they called to advise they are cancelling their service due to moving into...

their new house. The customer then called in August of 2014 to advise they would like to start up service again at their new address. The customer again received 3 Renewal Letters over the winter months advising of their 2015 Season Services, and if they would like to make changes or cancel to contact us before March 31st, 2015. We did not receive correspondence requesting change or cancellation from the customer, and the services were then renewed. On April 16th, 2015 the customer received their first application and at the bottom of the invoice the following statement "For your convenience service continues from season to season. For a change in service, please call our office" to which we did not receive any notification from the customer to do so. The customer then received 4 statements advising of the past due amount of $41.00, along with 3 Collections letters advising that we would like to try and settle the balance with the customer. Our company never received any correspondence from the customer, and one once the balance reached over 120 days, the account was then sent to Collections. The customer knew of the policy to which we continue season to season since they have been a previous customer for 3 years, our company has given them ample opportunity to settle this debt and we have not received a response from the customer until now. We would be more than happy to settle this debt with the customer at any time.