Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ This customer was with our company at their first address from 2012-2014, cancelling at this address on 3/18/and after receiving their Season Renewal Letters they called to advise they are cancelling their service due to moving into their new houseThe customer then called in August of to advise they would like to start up service again at their new addressThe customer again received Renewal Letters over the winter months advising of their Season Services, and if they would like to make changes or cancel to contact us before March 31st, We did not receive correspondence requesting change or cancellation from the customer, and the services were then renewedOn April 16th, the customer received their first application and at the bottom of the invoice the following statement "For your convenience service continues from season to seasonFor a change in service, please call our office" to which we did not receive any notification from the customer to do soThe customer then received statements advising of the past due amount of $41.00, along with Collections letters advising that we would like to try and settle the balance with the customerOur company never received any correspondence from the customer, and one once the balance reached over days, the account was then sent to CollectionsThe customer knew of the policy to which we continue season to season since they have been a previous customer for years, our company has given them ample opportunity to settle this debt and we have not received a response from the customer until nowWe would be more than happy to settle this debt with the customer at any time
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ This customer was with our company at their first address from 2012-2014, cancelling at this address on 3/18/and after receiving their Season Renewal Letters they called to advise they are cancelling their service due to moving into their new houseThe customer then called in August of to advise they would like to start up service again at their new addressThe customer again received Renewal Letters over the winter months advising of their Season Services, and if they would like to make changes or cancel to contact us before March 31st, We did not receive correspondence requesting change or cancellation from the customer, and the services were then renewedOn April 16th, the customer received their first application and at the bottom of the invoice the following statement "For your convenience service continues from season to seasonFor a change in service, please call our office" to which we did not receive any notification from the customer to do soThe customer then received statements advising of the past due amount of $41.00, along with Collections letters advising that we would like to try and settle the balance with the customerOur company never received any correspondence from the customer, and one once the balance reached over days, the account was then sent to CollectionsThe customer knew of the policy to which we continue season to season since they have been a previous customer for years, our company has given them ample opportunity to settle this debt and we have not received a response from the customer until nowWe would be more than happy to settle this debt with the customer at any time