I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you can see by the enclosed photos, the driveshaft was hit by a [redacted] causing dents which caused the driveshaft to become imbalanced. These dents were brought to my attention by the mechanics at [redacted] Chevrolet in [redacted]. The were appalled that the driveshaft was hit. They advised me that you hit the cast steel yoke, not the hollow driveshaft. Not only was the service on my truck not up to par, but their customer service was lacking. Their Service Manager, [redacted], never returned any of my calls. I had to call him to get answers. When I suggested he call [redacted] Chevrolet to talk with their mechanic, he told me to have them call him. He was suppose to have the owner on the line when I called him, but that never materialized. The service and customer service of GR Chevrolet was terrible and I'm out $842. Regards,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm tired of dealing with GT Chevrolet. They are not going admit that they screwed up because then they would have to pay. They figure I'm 500 miles away and won'y pursue this through legal matters. As for the dents, you can feel the one dent's depression with your finger. You do want you want with this claim, I just know that the next time I visit Virginia and I have vehicle problems, I surely won't be going to GR Chevrolet.
Regards,
[redacted]
We do not ask our sales staff to "coach" customers on how to pass a bank interview. When our manager reviewed the application to purchase the vehicle, he thought the income on the application was a net amount and not a gross amount. The manager at that time, grossed the net income amount...
up to what he believed was the correct income for the customer. Our manager was under the assumption the customer had given us his income after all taxes, insurance and any deductions to his income. The manager was only trying to send the bank the gross amount which is the preferred method of most banks when receiving an application when income is needed. We believe that there was a miscommunication on the customer's and salespersons part in not understanding the process of using the correct income that was being forwarded to the bank. There is a difference when using net income versus gross income. Most banks want to see the gross amount of income from the customer when applying to purchase a vehicle. In many cases the bank will ask for proof of income on the customer. When sending an application to the bank, the dealership has no way of knowing if the bank will require proof of income. Our manager, in what he thought, was trying to send the correct amount of income and was in no way trying to do anything wrong. We have discussed this with our sales staff and have asked them to refrain from taking it upon themselves to act without speaking to upper management. We have asked our manager to clarify the question of correct income and not to assume that the income is always correct from the sales person. We would like this opportunity to apologize for any miscommunication that was perceived by the customer as untruthful. It is our intent to conduct business as business should be conducted, in a honest and truthful manner. Regards,[redacted]
After driving from [redacted] to Martinsville, Virginia while hauling a camper, Mr. [redacted] visited GR Chevrolet Service for a vibration he noticed in his truck. After looking at the vehicle, we diagnosed the problem stemming from u-joints deteriorating & coming loose. (This problem is usually caused...
by manual wear and tear on a vehicle.) Furthermore, we showed the u-joints to the customer and we all agreed that they needed to be replaced.In order to replace the u-joints the rear cap must be hit, to knock the u-joint out. In NO WAY was this truck hit in the drive shaft or hard enough to bend the drive shaft in our shop. After the replacement, everything was repaired with no complication or issues. The vibration that the truck had when it came to us without being under load was no longer present.We did not hear back from this customer until he was back in [redacted], which was several days after he got his truck back. At that point, Mr. [redacted] called and advised after remounting the camper to his truck again, he noticed the vibration again. Unfortunately, without being able to see this vehicle, we are unable to diagnose that issue. The u-joints were in definite need of repair and the customer agreed to that being done.The customer advised he had visited a Chevrolet dealer in [redacted] after getting back - and they said the Drive Shaft was bent. While performing these repairs, there is absolutely no way we could have harmed the customer’s driveshaft while replacing the u-joints. We're very sorry for the unfortunate events, and if under inspection any issues are noted with the work we performed on the u-joints, we will be happy to assist. - [redacted]Service Manager
Please see attached. If you further inspect the photo the “ping dents” from the spacer/[redacted] are on the yoke. The discoloration on the drive shaft is just merely where the rust was rubbed off in the process of securing the driveshaft to replace the U-joints. We do not have a [redacted]s 5 inches wide. Also, I want to reiterate the customer brought us a truck(unloaded) with a vibration. He picked the truck up and kept it several days with no complaints. He then loaded the truck and stated that he then felt a vibration. We fixed an unloaded truck.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you can see by the enclosed photos, the driveshaft was hit by a [redacted] causing dents which caused the driveshaft to become imbalanced. These dents were brought to my attention by the mechanics at [redacted] Chevrolet in [redacted]. The were appalled that the driveshaft was hit. They advised me that you hit the cast steel yoke, not the hollow driveshaft. Not only was the service on my truck not up to par, but their customer service was lacking. Their Service Manager, [redacted], never returned any of my calls. I had to call him to get answers. When I suggested he call [redacted] Chevrolet to talk with their mechanic, he told me to have them call him. He was suppose to have the owner on the line when I called him, but that never materialized. The service and customer service of GR Chevrolet was terrible and I'm out $842. Regards,[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm tired of dealing with GT Chevrolet. They are not going admit that they screwed up because then they would have to pay. They figure I'm 500 miles away and won'y pursue this through legal matters. As for the dents, you can feel the one dent's depression with your finger. You do want you want with this claim, I just know that the next time I visit Virginia and I have vehicle problems, I surely won't be going to GR Chevrolet.
Regards,
[redacted]
We do not ask our sales staff to "coach" customers on how to pass a bank interview. When our manager reviewed the application to purchase the vehicle, he thought the income on the application was a net amount and not a gross amount. The manager at that time, grossed the net income amount...
up to what he believed was the correct income for the customer. Our manager was under the assumption the customer had given us his income after all taxes, insurance and any deductions to his income. The manager was only trying to send the bank the gross amount which is the preferred method of most banks when receiving an application when income is needed. We believe that there was a miscommunication on the customer's and salespersons part in not understanding the process of using the correct income that was being forwarded to the bank. There is a difference when using net income versus gross income. Most banks want to see the gross amount of income from the customer when applying to purchase a vehicle. In many cases the bank will ask for proof of income on the customer. When sending an application to the bank, the dealership has no way of knowing if the bank will require proof of income. Our manager, in what he thought, was trying to send the correct amount of income and was in no way trying to do anything wrong. We have discussed this with our sales staff and have asked them to refrain from taking it upon themselves to act without speaking to upper management. We have asked our manager to clarify the question of correct income and not to assume that the income is always correct from the sales person. We would like this opportunity to apologize for any miscommunication that was perceived by the customer as untruthful. It is our intent to conduct business as business should be conducted, in a honest and truthful manner. Regards,[redacted]
After driving from [redacted] to Martinsville, Virginia while hauling a camper, Mr. [redacted] visited GR Chevrolet Service for a vibration he noticed in his truck. After looking at the vehicle, we diagnosed the problem stemming from u-joints deteriorating & coming loose. (This problem is usually caused...
by manual wear and tear on a vehicle.) Furthermore, we showed the u-joints to the customer and we all agreed that they needed to be replaced.In order to replace the u-joints the rear cap must be hit, to knock the u-joint out. In NO WAY was this truck hit in the drive shaft or hard enough to bend the drive shaft in our shop. After the replacement, everything was repaired with no complication or issues. The vibration that the truck had when it came to us without being under load was no longer present.We did not hear back from this customer until he was back in [redacted], which was several days after he got his truck back. At that point, Mr. [redacted] called and advised after remounting the camper to his truck again, he noticed the vibration again. Unfortunately, without being able to see this vehicle, we are unable to diagnose that issue. The u-joints were in definite need of repair and the customer agreed to that being done.The customer advised he had visited a Chevrolet dealer in [redacted] after getting back - and they said the Drive Shaft was bent. While performing these repairs, there is absolutely no way we could have harmed the customer’s driveshaft while replacing the u-joints. We're very sorry for the unfortunate events, and if under inspection any issues are noted with the work we performed on the u-joints, we will be happy to assist. - [redacted]Service Manager
Please see attached. If you further inspect the photo the “ping dents” from the spacer/[redacted] are on the yoke. The discoloration on the drive shaft is just merely where the rust was rubbed off in the process of securing the driveshaft to replace the U-joints. We do not have a [redacted]s 5 inches wide. Also, I want to reiterate the customer brought us a truck(unloaded) with a vibration. He picked the truck up and kept it several days with no complaints. He then loaded the truck and stated that he then felt a vibration. We fixed an unloaded truck.