Grabeel Construction

This is in response to the complaint ID# [redacted] , the customer’s name is [redacted] Mrs [redacted] purchased her Chevrolet Malibu LTZ on August 12, She purchased her pre-owned Malibu form a sales person who is no longer with us, that being said, my response is based off the complaint submitted, the documents I have here from her purchase and her communication with my service department.As the General Sales Manager this is the first time I have heard of Mrs [redacted] having any concerns with her car I will address each concern listed within the complaint Since the car was purchased in August of and the complaint being sent in to the Revdex.com was October of it is very difficult to address some of the concerns.For instance, the tread of the front two tires facing the wrong way History says the Malibu does not have directional tires, and our service records indicate that we did not put tires on the car Since the tires are not directional there is no wrong way The car could have had four different brands of tires on them, it’s a used car and if the tread was above 4/and there was no road noise we would not replace the tires The mechanical problems that are mentioned would all be covered by the extended service contract she had on her Malibu There should have been no issues there, Mrs [redacted] could have taken her car to any service facility that accepts the service contract she paid for and payed the $deductible and she would have been taken care of as long as the concerns were not from wear and tearThe Malibu had a three year 50,mile service contract on it.The price and the high APR that she mentioned The APR is a reflection of her credit rating at the time on her Experian Credit report Her FICO Auto Score which is the basis for her APR was at that time in the 400’sWith the combination of FICO and her pay history was the reason for her APR She was aware of this when she signed her paperwork The Price she paid was a retail price which she was ok with it at the time and not sure now why it is an issue months later.Mrs [redacted] was also had very extensive communication with my service advisers and she was told that she had a service contract and get it to a repair facility or to call General Motors to get some assistance with to tow bill to Flagstaff She told my staff that she did not care how much it cost she would pay the tow bill she just wanted her car fixed Once the car got here she was informed that her concerns with the battery were because someone had placed the battery cables backwards and she would need to pay for the tow bill and a new battery since the problem was because of her mistake She refused and called the lien holder and let them know she was surrendering the car In her complaint she mentioned that someone else checked her battery there is a strong possibility that they placed the battery cables backwards and that was the cause of all the issues

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me The business has performed this action and I consider this complaint resolved At the time of filing the complaint, I had not heard from the business for approximately two weeks, and was beginning to believe that they had forgotten about me A couple of days after filing the complaint, I received their check in the mail Thank you for your time and effort in this matter! Regards, [redacted] ***

Lee came to my home in camp verde and bring me the new car then I gave him all the keys to the Prius and he had a girl with him that he said was a driver for flagstaff Buick he had her drive it back to the car lot on the same day he also delivered a car to my neighbor and he drove their vehicle back to the flagstaff lot he told me he had them picked up by a recovery place to be delivered back to the place that had the loan throughThis is not what happened though he parked the cars in the empty lot next to the dealership and turned them in as abandoned vehiclesI didn't say that the car was traded for my new car and I understand that it wasn't but I did give them the keys to my car so I think they should be responsible for the fees aaaociated with it being towed and storedAlso I did call the dealership several times about this problem and left messages as well as talked with someone there so they were aware of what was happening

This is in response to the complaint ID# [redacted], the customer’s name is [redacted].  Mrs. [redacted] purchased her 2013 Chevrolet Malibu LTZ on August 12, 2014.  She purchased her pre-owned Malibu form a sales person who is no longer with us, that being said, my response is based off the...

complaint submitted, the documents I have here from her purchase and her communication with my service department.As the General Sales Manager this is the first time I have heard of Mrs. [redacted] having any concerns with her car.  I will address each concern listed within the complaint.  Since the car was purchased in August of 2014 and the complaint being sent in to the Revdex.com was October of 2015 it is very difficult to address some of the concerns.For instance, the tread of the front two tires facing the wrong way.  History says the 2013 Malibu does not have directional tires, and our service records indicate that we did not put tires on the car.  Since the tires are not directional there is no wrong way.  The car could have had four different brands of tires on them, it’s a used car and if the tread was above 4/32 and there was no road noise we would not replace the tires.  The mechanical problems that are mentioned would all be covered by the extended service contract she had on her Malibu.  There should have been no issues there, Mrs. [redacted] could have taken her car to any service facility that accepts the service contract she paid for and payed the $100 deductible and she would have been taken care of as long as the concerns were not from wear and tear. The Malibu had a three year 50,000 mile service contract on it.The price and the high APR that she mentioned.  The APR is a reflection of her credit rating at the time on her Experian Credit report.  Her FICO Auto Score 8 which is the basis for her APR was at that time in the 400’s. With the combination of FICO and her pay history was the reason for her APR.  She was aware of this when she signed her paperwork.  The Price she paid was a retail price which she was ok with it at the time and not sure now why it is an issue 14 months later.Mrs. [redacted] was also had very extensive communication with my service advisers and she was told that she had a service contract and get it to a repair facility or to call General Motors to get some assistance with to tow bill to Flagstaff.  She told my staff that she did not care how much it cost she would pay the tow bill she just wanted her car fixed.  Once the car got here she was informed that her concerns with the battery were because someone had placed the battery cables backwards and she would need to pay for the tow bill and a new battery since the problem was because of her mistake.  She refused and called the lien holder and let them know she was surrendering the car.  In her complaint she mentioned that someone else checked her battery there is a strong possibility that they placed the battery cables backwards and that was the cause of all the issues.

I have reviewed the complaint and asked the one manager who was involved with the customer via the phone about the situation.  The sales person in question Lee is no longer employed with Flagstaff Buick GMC, so I cannot get his input on the matter.  So we at Flagstaff Buick GMC feel this...

is a he said verses she said matter.I spoke with a manager who said he spoke directly Deborah Huston, he said she was very clear with the fact that she knew she was not trading in the car in question in.  She understood she owed way more than the car was worth and understood she was not trading it in.  When she signed the contract there was no trade on the contract therefore Flagstaff Buick GMC is not responsible in any way of a car we did not trade for.  The keys were never turned over to Flagstaff Buick GMC.  Mrs. [redacted] signed the paperwork somewhere in Cottonwood.  She never handed the keys to any one of the Management Staff at our store.  I cannot explain how the car got to where it was or why it was left there.  Under normal circumstances when there is a trade or a car is appraised the keys are handed over to a manager so a value can be placed on the car.  In this case, Mrs. [redacted] was not in the store and understood she was not trading her car in.  So we at Flagstaff Buick GMC don't know how the car in question got to the location it was found at.  This complaint was the first I have ever heard of there being an issue with this deal.  I can also only give one side of the story that my manger explained to me.  The sales person is no longer employed with Flagstaff Buick GMC.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  The business has performed this action and I consider this complaint resolved.  At the time of filing the complaint, I had not heard from the business for approximately two weeks, and was beginning to believe that they had forgotten about me.  A couple of days after filing the complaint, I received their check in the mail.  Thank you for your time and effort in this matter!
Regards,
[redacted]

This letter is in response to a Mr. [redacted] who filed a complaint with the Revdex.com in regards to our service department at Flagstaff Buick GMC. Our service manager, Patrick B[redacted] and our Fixed Operations Manager, Casey K[redacted] have spoken to Mr. [redacted] since he brought his concern to our...

attention.When Mr. [redacted] informed us of a problem we told him to take the vehicle to the nearest repair facility. If his concern, was related to work we performed we would cover it 100%. The customer took his vehicle to [redacted] in Grand Junction, Colorado. We were informed that the left front upper caliper bracket bolt was missing and needed a new one. There were no other concerns. We gave permission to repair the vehicle and we would pay the bill over the phone. Alex repaired the vehicle the same day, Flagstaff Buick GMC paid the bill over the phone for $53.74 and Mr. [redacted] continued on his trip.We spoke to Mr. [redacted] and left messages after the repairs were completed by Fuoco to make sure he had no other problems. We asked Mr. [redacted] if there was anything else we could do for him to help with the unfortunate situation. We agreed to credit the customer for the hotel room he stayed in the night he got to Grand Junction, Colorado and was also willing to give him a free oil change at his local dealership for and additional inconvenience.  We cut a check for his hotel room for $76.35 and mailed it to his home address. We have not heard or spoken to Mr. [redacted] since mailing the check.We do realize we made a mistake in the repairs of Mr. K[redacted]’s vehicle but have done everything he has requested from us to help resolve any hard feelings or frustrations with Flagstaff Buick GMC. We stand behind our work but if Mr. [redacted] is not satisfied we would be more than willing to try to work out a resolution that both parties can agree on. We have copies of our repair order, the repair order from [redacted], the hotel bill and the check we mailed to Mr. K[redacted].