Graber Building Products

Complaint: [redacted] I am rejecting this response because:I believe this file should remain open until repaires are completeOwner has promised to come work on the building today to resolve the remaining issues Regards, [redacted]

Sincere efforts are being made to complete this projectWe are waiting on parts that were on site and rejected by the owner *** *** and now she requests the same items which were rejected in the past*** also is requesting parts that are not standard parts and need to be manufacturedthese parts Graber Building will not be held liable forThe only thing left for us to do is reinstall the ceiling, RE-INSTALL rejected parts, and toua paint scratch

Revdex.com
I *** *** was notified yesterday for the first time of a problem with a customer's building built by one of my crewsThe email info that the Revdex.com has on file is for a person no longer on my payroll which is why I did not receive noticeI made contact with the customer yesterday
07/31/and have made arrangements to repair her issue with the barn
A large part of the problem of this issue was communication between the owner and my sales repThe products we offered were refused by the customer (I don't believe she understood the proper application) and later requested by the customer which caused mass confusion between both parties and my sales did not do a good job of addressing other issues she had concerns aboutI am making a sincere effort to amend this issue.
I would like to speak with a Revdex.com rep regarding this case and ask that all emails be sent to my email at *** or call my cell ***
Sincerely;
President/Owner
*** ** ***

Complaint: ***
I am rejecting this response because:
I believe the file should remain open until the repairs are complete. The owner met with me and agreed to repair issues with the trim, door hardware adjustments, and installation of door railingHe was, I believe sincere in his desire to rectify the situation and stated that he would order supplies and supervise the repairsHe agreed to communicate directly with me via email and telephone and
I look forward to resolving my barns issues
Thank you Mr*** for you timely response in coming to see the building and for listening to my concernsI agree that part of the
problem was a communication break down and I apologize for the part of that that I ownI do stand firmly on the fact that I only know what I know until I know more! I have never built a barn before
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
The issues have NOT been resolved! Some effort was made by the builder, but the building remains dismantled with parts of the roof removed and I have had no contact from the owner since August 13.
I insist that the TRIM work be repaired, the doors adjusted, TRIM track boards repaired, paint touch up on the north gable, slider bottom rails and rail stops installed
This has gone on far too long and there is not even an unresolved complaint on the Revdex.com site
I have been waiting for SIX months to get this work done and while the primary seemed sincere, I remain the owner of a barn with shoddy workmanship and even worse customer service
The Revdex.com service has provided me, the customer not one bit of protection or resolution of this very expensive, frustrating, infuriating situation! I am angry, and dissatisfied
Regards,
*** ***

I hired Graber Building Products to build a 40x48 pole barn. ---- did erected the barn in the timeframe and cost in the contract. The guys building the barn were courteous performed work as craftsmen. I've had many complements from friends and neighbors. I have recommended and would hire Graber Building Products again if the opportunity arises.

Complaint: [redacted]
I am rejecting this response because:I believe this file should remain open until repaires are complete. Owner has promised to come work on the building today to resolve the remaining issues.
Regards,
[redacted]