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Graber Dental Reviews (3)

Complaint: [redacted] I am rejecting this response because: Janell's email brings me to near tears of frustrationIt is the absolute most dishonest correspondence I have ever readJanell is the receptionist at Graber dental - the owner is not stepping up for a very obvious reception errorThat would be proper business etiquette with a long time, paying customer - like my husband! However, we have never received any call or response from Michelle Graber on behalf of her receptionist's blatant errorRather, we received a horribly dishonest response to the Revdex.com complaint Janell is also saying the Revdex.com complaint handler never calledI am guessing that, also, cannot be true To the point: We brought our daughter in times for treatment and I personally went in for treatment twice within months in early Every single time I went in (and twice when my husband called BEFORE treatment for our daughter) we were told by Jenell there would be no balance - That our daughter's dental plan was a graduated coverage plan and everything would be covered @ 100% Jenell, after the $balance was received, apologized for her error saying she didn't wait for all bills to go through or consider them, so her quote was wrong and our maximum had been reached! She apologized for her error (made nearly times in person and via phone over the course of days)She apologized, then lied to her employer regarding her errorThere was no attempt by Michelle Graber to understand our (the mislead consumer's side) version of events - we were told to simply, "pay us for receptionist error - monthly" A payment plan is beyond upsettingIt is not a resolution nor do I consider a payment plan at all an "offer" of resolutionThis is a terrible business practice and so defeating Subsequent phone calls to Graber Dental, as well as visits, were completed and we were absolutely mislead on each occasionWe would have NEVER received the care if the correct information would have been provided - the care was not if an urgent nature and could have waited! This is a blatant misuse of information and power by a business to gain a consumer's business This complaint is very much unresolved.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because: 
Janell's email brings me to near tears of frustration. It is the absolute most dishonest correspondence I have ever read. Janell is the receptionist at Graber dental - the owner is not stepping up for a very obvious reception error. That would be proper business etiquette with a long time, paying customer - like my husband!
 
However, we have never received any call or response from Michelle Graber on behalf of her receptionist's blatant error. Rather, we received a horribly dishonest response to the Revdex.com complaint.
 
Janell is also saying the Revdex.com complaint handler never called.. I am guessing that, also, cannot be true.
 
To the point: We brought our daughter in 4 times for treatment and I personally went in for treatment twice within 2 months in early 2016. Every single time I went in (and twice when my husband called BEFORE treatment for our daughter) we were told by Jenell there would be no balance - That our daughter's dental plan was a graduated coverage plan and everything would be covered @ 100%.
 
Jenell, after the $784 balance was received, apologized for her error saying she didn't wait for all bills to go through or consider them, so her quote was wrong and our maximum had been reached! She apologized for her error (made nearly 10 times in person and via phone over the course of 60 days). She apologized, then lied to her employer regarding her error. There was no attempt by Michelle Graber to understand our (the mislead consumer's side) version of events - we were told to simply, "pay us for receptionist error - monthly".
 
A payment plan is beyond upsetting. It is not a resolution nor do I consider a payment plan at all an "offer" of resolution. This is a terrible business practice and so defeating.
 
Subsequent phone calls to Graber Dental, as well as visits, were completed and we were absolutely mislead on each occasion. We would have NEVER received the care if the correct information would have been provided - the care was not if an urgent nature and could have waited! This is a blatant misuse of information and power by a business to gain a consumer's business.
 
This complaint is very much unresolved.Sincerely,[redacted]

To whom it may concern,
Our office did not get the notification about the complaint #[redacted] against our company till yesterday May 31st. We would like to tell you our side of the story.
We made a treatment plan for our patient and I explained the estimated insurance payment and the estimated out...

of pocket due from the patient. They expressed concern that our estimate was wrong and the treatment should be covered at 100%. I verified that our system had the incorrect coverage and said that I would recommend a pre-estimate sent to the insurance to make sure that the treatment would be covered.
We sent a pre-estimate of benefits to the insurance company on behalf of our patient for the dental work that was treatment planned. We received a pre-estimate back from the insurance company showing that that there would be no out of pocket from the patient. I know I expressed my concern in the complete coverage of the treatment and explain to the patient's parents that the pre-estimate says there will be no out of pocket. 
I never once stated that there would definitely be no payment due. I repeated that the pre-estimate says there should be no out of pocket. 
The claimant called inquiring why they received a statement for $743.00. I explained that $84.00 was the balance due from her visit and she agreed that she would pay that balance and she knew there would be a balance from her visits. I then tried to explain that $650 was because the max benefit was reached by the claimants step daughter. I can understand why she was upset that there was such a large balance but I was going off of the pre-estimate from the insurance. She asked me to speak with the doctor about the account.
I spoke with Dr. G[redacted] and explained that I got the pre-estimate and what it said and had her look at the account. Dr. G[redacted] said we could make payment arrangements but the balance needed to be paid.
The patient's father called and I explained that I spoke with the doctor and that we could make payment arrangements. I explained what the balance was from and that I was just following the pre-estimate from the insurance company that stated there would be no out of pocket due from the patient.
Please contact me if you need anything further.
Thank you,JennellGraber [email protected]

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Address: 18425 SW Alexander St, Houston, Oregon, United States, 97006-3932

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