Grabgreen

Below was our communication with the customerWe responded to the customer in a timely mannerWe emailed the customer today and offered her some free product with a value of over $If you need any additional information please reach out to me.J*** [redacted] ###-###-#### [redacted] @maddiebritproducts.com ORIGINAL email messages to the customer: She sent her message on email to us at 11:06pm on Thursday, Jan 11th at 11:06pm We replied within hours back to her on Friday, Jan 12th at 4:44pmSee trail below: Hello, Joanna! Thank you so much for reaching out to us! We were so excited to receive feedback from the survey email we sent out that we pressed ‘send’ too quickly and we made a mistake The $voucher + free shipping is only valid to apply toward any order of $or more on www.grabgreenhome.com and, excludes all bundles and gift sets We apologize for the inconvenience this has caused! If you are still interested in our voucher for $off and free shipping toward a $or more order, it can be redeemed on www.grabgreenhome.com Please enter code SURVEY-at checkoutThis voucher expires on Wednesday, January 17, at 11:59pm PSTAgain, we apologize for any inconvenience this has causedCheers,L*** Customer Service Representative###-###-#### www.grabgreenhome.com Full NameThursday 11:pm Hello grab green Representative, I'm quite frustrated and fuming as I received this email offer on January 11, giving a deadline of January 17, to complete the survey, repeatedly TRIED to complete the survey and low and behold SURVEY MONKEY shut down the survey ON JANUARY 11, NOT JANUARY 17, as stated in the original attached email I would like to receive my, "$voucher + free shipping (no restrictions) to use on [http://www.grabgreenhome.com.%22%20/]www.GrabGreenHome.com." Can someone kindly send me either the coupon, gift or promo code??? Thanking you in advance and please don't tell me that there was an overwhelming response and therefore shut down as grab green knew exactly how many emails were sent out to individuals like myself Sincerely, MsJ [redacted] , [email protected], ###-###-#### L [redacted] Customer Service/Marketing Coordinator www.GrabGreenHome.com

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12611946, and find that this resolution is satisfactory to me I would like to thank J [redacted] for reaching out to me via email and I have accepted the kind and generous resolution via a return email to J [redacted] I would like to thank everyone for their time on my behalf Regards, J [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12611946, and find that this resolution is satisfactory to me.  I would like to thank J[redacted] for reaching out to me via email and I have accepted the kind and generous resolution via a return email to J[redacted].  I would like to thank everyone for their time on my behalf.
Regards,
J[redacted]

Below was our communication with the customer. We responded to the customer in a timely manner. We emailed the customer today and offered her some free product with a value of over $15.00. If you need any additional information please reach out to me.J[redacted]...

[redacted]###-###-####[redacted]@maddiebritproducts.com ORIGINAL email messages to the customer:  She sent her message on email to us at 11:06pm on Thursday, Jan 11th at 11:06pm We replied within 24 hours back to her on Friday, Jan 12th at 4:44pm. See trail below: Hello, Joanna! Thank you so much for reaching out to us! We were so excited to receive feedback from the survey email we sent out that we pressed ‘send’ too quickly and we made a mistake.  The  $5 voucher + free shipping is only valid to apply toward any order of $30 or more on www.grabgreenhome.com and, excludes all bundles and gift sets.   We apologize for the inconvenience this has caused!  If you are still interested in our voucher for $5.00 off and free shipping toward a $30 or more order, it can be redeemed on www.grabgreenhome.com.  Please enter code SURVEY-OZ-AB at checkout. This voucher expires on Wednesday, January 17, 2018 at 11:59pm PST. Again, we apologize for any inconvenience this has caused. Cheers,L[redacted] Customer Service Representative###-###-#### www.grabgreenhome.com Full NameThursday 11:06 pm  Hello grab green Representative,   I'm quite frustrated and fuming as I received this email offer on January 11, 2018 giving a deadline of January 17, 2018 to complete the survey, repeatedly TRIED to complete the survey and low and behold SURVEY MONKEY shut down the survey ON JANUARY 11, 2018.  NOT JANUARY 17, 2018 as stated in the original attached email.  I would like to receive my, "$5 voucher + free shipping (no restrictions) to use on [http://www.grabgreenhome.com.%22%20/]www.GrabGreenHome.com."  Can someone kindly send me either the coupon, gift or promo code???  Thanking you in advance and please don't tell me that there was an overwhelming response and therefore shut down as grab green knew exactly how many emails were sent out to individuals like myself.  Sincerely, Ms. J[redacted], [email protected], ###-###-####     L[redacted]Customer Service/Marketing Coordinator www.GrabGreenHome.com