Grace and Lace LLC

Ms. [redacted],
 
I understand your frustration with this situation. We attempted to issue you the refund you are wanting, but we were unsuccessful in doing so because our credit card merchant's allotted time for fund reversals on your original transaction in July was expired.  We issued you store credit originally because we received your return almost 2 months after you made the purchase and per our policies, you were well outside our window for a refund. You both accepted and used the store credit we issued you. Our records indicate your return was received on 12/15, and I do apologize that your credit was re-issued 8 business days later, rather than within our stated 3-5 business day window (weekends and holidays excluded). This was due to increased holiday volume, but none-the-less, should have been processed sooner. This does not change that we could have only re-issued you the credit and not the actual funds that were received in July. The credit has been issued and is yours to have. Thank you.

Complaint: [redacted]
I am rejecting this response because it’s ridiculous to ask me to take more time out of my day, which I simply don’t have, especially during the holiday season. Instead of further inconceniencing me, please email me the requested voucher for $250.00 & I will give your company one more chance for a future order. Future objections may result in involving legal action/contacting Barbara Corcoran directly for assistance. Please have your CEO respond directly to me, per my original request, thank you. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We are sorry for your experience and any confusion this may have caused you, [redacted] I've received both your email history and order history. We did respond to your initial request for a refund and explained that the free gift would need to be returned, but I realize you never received the email. Our...

policies do outline that free gifts must be returned in order to receive a full refund. We also have our phone number listed in our polices. I also see that you have since been refunded your entire purchase price. Please let me know if there's anything further we could do to assist you.Have a wonderful New Year![redacted]

I apologize for the issue you had with your order. Our customer care team is always willing to help our customers out, they can be reached at [redacted] If we make a mistake, we take care of shipping just as we outline in our policies.  I will notify our team of the issue...

with your order and they will contact you with a resolution. You'll be hearing from us soon! 
Warmly, 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards, [redacted]

I apologize for the issue you had with your order. Our customer care team is always willing to help our customers out, they can be reached at [redacted] If we make a mistake, we take care of shipping just as we outline in our policies.  I will notify our team of the issue with...

your order and they will contact you with a resolution. You'll be hearing from us soon! Warmly, [redacted]