Grace Arts

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Grace Arts advertises that they uphold certain values in their classes such as teamwork, love and respect; and explains that if someone gets hurt then others should comfort them Further, it is the responsibility of Grace Arts to maintain an orderly classroom environment to ensure the safety of the students When my son was injured in the classroom studio, the instructor for the class certainly did not uphold the Grace Arts advertised values and blatantly neglected to maintain order and safety in a classroom environment The effect of this misrepresentation and negligence is that any contractual obligation would be rescinded and the contract would be made completely void Therefore a partial refund is not adequate and only a full refund in the amount of $would be acceptable Regards, [redacted]

Revdex.com spoke with the businessThis customer has been refunded for April and MayClasses were attended from January to March so no refund can be provided for these monthsThe business provided this information to the customer as well

Hello!I got your note that there was a complaint against us made by *** ***I have already explained to her what happened, but suppose I will tell you tooMs*** signed her children up for our week Summer SessionShe only attended three classes, however, never gave any notice
of an intention to drop the class, so owes the remaining balance on her account given that she took the spot away from other childrenOur contract clearly states that you must let us know in writing if you intend to drop the class, as well as that we will send accounts off to collections if unpaid after the season ends.While we did attempt to contact her via email, the address that she entered into her account was incorrect, therefore they never got sent to herThis was an error on her part, not ours, given that we did submit the emails to her account and the information was put in incorrectly.The only payment that was made on her $account was a $payment, which does not even cover half of the classesWe have to be fair and stick by our rules for all families to avoid them abusing our systemIt states on the contract that class payments are NOT done by attendance, and that the full balance is owed for whatever session that you sign up forThe website also said that it was one price for the course.I will attach a few screenshots showing the contract, that she signed it, and where it gave this information on the website.We also agreed to make a settlement with her to take it out of collections due to our email miscommunication, however, she never respondedWe will send that over too

Hello!I got your note that there was a complaint against us made by *** ***I have already explained to her what happened, but suppose I will tell you tooMs*** signed her children up for our week Summer SessionShe only attended three classes, however, never gave any notice of an
intention to drop the class, so owes the remaining balance on her account given that she took the spot away from other childrenOur contract clearly states that you must let us know in writing if you intend to drop the class, as well as that we will send accounts off to collections if unpaid after the season ends.While we did attempt to contact her via email, the address that she entered into her account was incorrect, therefore they never got sent to herThis was an error on her part, not ours, given that we did submit the emails to her account and the information was put in incorrectly.The only payment that was made on her $account was a $payment, which does not even cover half of the classesWe have to be fair and stick by our rules for all families to avoid them abusing our systemIt states on the contract that class payments are NOT done by attendance, and that the full balance is owed for whatever session that you sign up forThe website also said that it was one price for the course.I will attach a few screenshots showing the contract, that she signed it, and where it gave this information on the website.We also agreed to make a settlement with her to take it out of collections due to our email miscommunication, however, she never respondedWe will send that over too

Revdex.com:
I have reviewed the offer and/or...

response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Grace Arts advertises that they uphold certain values in their classes such as teamwork, love and respect; and explains that if someone gets hurt then others should comfort them.  Further, it is the responsibility of Grace Arts to maintain an orderly classroom environment to ensure the safety of the students.  When my son was injured in the classroom studio, the instructor for the class certainly did not uphold the Grace Arts advertised values and blatantly neglected to maintain order and safety in a classroom environment.  The effect of this misrepresentation and negligence is that any contractual obligation would be rescinded and the contract would be made completely void.  Therefore a partial refund is not adequate and only a full refund in the amount of $262.50 would be acceptable.
Regards,
[redacted]

Revdex.com:
I have reviewed the offer...

and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Grace Arts advertises that they uphold certain values in their classes such as teamwork, love and respect; and explains that if someone gets hurt then others should comfort them.  Further, it is the responsibility of Grace Arts to maintain an orderly classroom environment to ensure the safety of the students.  When my son was injured in the classroom studio, the instructor for the class certainly did not uphold the Grace Arts advertised values and blatantly neglected to maintain order and safety in a classroom environment.  The effect of this misrepresentation and negligence is that any contractual obligation would be rescinded and the contract would be made completely void.  Therefore a partial refund is not adequate and only a full refund in the amount of $262.50 would be acceptable.
Regards,
[redacted]

Revdex.com spoke with the business. This customer has been refunded for April and May. Classes were attended from January to March so no refund can be provided for these months. The business provided this information to the customer as well.

Review: Failure to maintain order and safety in a classroom environment, misrepresentation of values, and lack of integrity.Desired Settlement: Complete refund in the amount of $262.50

Business

Response:

Revdex.com spoke with the business. This customer has been refunded for April and May. Classes were attended from January to March so no refund can be provided for these months. The business provided this information to the customer as well.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Grace Arts advertises that they uphold certain values in their classes such as teamwork, love and respect; and explains that if someone gets hurt then others should comfort them. Further, it is the responsibility of Grace Arts to maintain an orderly classroom environment to ensure the safety of the students. When my son was injured in the classroom studio, the instructor for the class certainly did not uphold the Grace Arts advertised values and blatantly neglected to maintain order and safety in a classroom environment. The effect of this misrepresentation and negligence is that any contractual obligation would be rescinded and the contract would be made completely void. Therefore a partial refund is not adequate and only a full refund in the amount of $262.50 would be acceptable.

Regards,