Grace Digital Inc

I first purchased an Eco Extreme Waterproof Portable Speaker Case approximately six years ago It has been in bodies of water across the U.S., both coasts, the Panama Canal and many other places Great product, and when one of the clips broke (after years of heavy use), while the company could not replace the clip (because they no longer made them), they replaced the unit with a brand new one I do realize that it is a discontinued item, but to just replace it outright has earned my support of their company and its practices Their service department was fast and very polite and overall, this is one of the best companies I have ever dealt with

Hello [redacted],I am attaching a copy of our warranty return process with Mr. [redacted]. This item has been replaced with a brand new item.What the copy of the warranty ticket does not indicate is several phone calls with Mr. [redacted].We did fall behind on warranty returns over the holiday season, due in...

part to repair team holidays, vacations, and a huge move of our corporate headquarters which involved using that staff for the move and organizing our new warehouse.We are sincerely sorry that Mr. [redacted] had to wait longer than normal for the return of his item.His desired settlement has been fulfilled.Best regards,[redacted]

Yes I filed this before the product was shipped. 
I have received my product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Hello [redacted],
5pt;">I am attaching a copy of our warranty return process with Mr. [redacted]. This item has been replaced with a brand new item.
What the copy of the warranty ticket does not indicate is several phone calls with Mr. [redacted].
We did fall behind on warranty returns over the holiday season, due in part to repair team holidays, vacations, and a huge move of our corporate headquarters which involved using that staff for the move and organizing our new warehouse.
We are sincerely sorry that Mr. [redacted] had to wait longer than normal for the return of his item.
His desired settlement has been fulfilled.
Best regards,
[redacted]
[redacted]
[redacted]
[redacted]

Yes I filed this before the product was shipped. I have received my product.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Review: Product had issues and is under warranty. I had send them the product and got the following acknowledgement on December 10th.

Your request ([redacted]) has been received and is being reviewed by our support staff.

It's almost a month and I have not got any response from themDesired Settlement: Replace or Repair the Product.

Business

Response:

Hello [redacted],I am attaching a copy of our warranty return process with Mr. [redacted]. This item has been replaced with a brand new item.What the copy of the warranty ticket does not indicate is several phone calls with Mr. [redacted].We did fall behind on warranty returns over the holiday season, due in part to repair team holidays, vacations, and a huge move of our corporate headquarters which involved using that staff for the move and organizing our new warehouse.We are sincerely sorry that Mr. [redacted] had to wait longer than normal for the return of his item.His desired settlement has been fulfilled.Best regards,[redacted]

Consumer

Response:

Yes I filed this before the product was shipped. I have received my product.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,