I am about to call/email/live chat the company. I did the BOGO and paid for my items today I get a message saying that my bill is $51.95 and a payment of $12.98 will be taken off of my credit card on 12/8...I am so disappointed in this company for it's false advertisements! I won't be buying anything else from them. I even have my boss buying
from them.
This company has an ad running on Facebook stating 50% off sitewide When the website is accessed for shopping, some of the items are not on sale at allWhen I contacted them to ask about it, I first got no response by email Later I did a live chat with a representative who said they were not honoring the ad I have a screen shot of the ad and the refusal to honor it Additionally, the company is charging $to ship an item that only weighs a few ounces They are decptive
After seeing their ads on Instagram, I placed an order on Dec 1,to take advantage of a BOGO promotion this store hadOn the website they had a large banner stating “BOGO free on all collections” and in smaller print it stated add products of the same collection and the price of one of them will be taken off in your cartsThere was also a list of all the collections next to the big BOGO adI added of their satin lined slaps and warm slapsHowever, there were some issues at checkout updating the pricesSatin line slaps were taken off but I was still charged for both of the warm slapsI went ahead with the transaction so I wouldn’t miss out on the promo, thinking that they would make the adjustment later as I saw in their help area that they can assist if a customer has issues having a discount appliedI messaged their support team with screenshots of their ad and of what I was charged to request a refund on one of the warm slaps only to be told that The new winter items (foldover warm slaps, fedoras, slouchy warm slaps, warm turbans, berets and warm headbands) were not a part of this BOGO special Mind you there wasn’t any exception listed on the website at the time of purchaseFurthermore, I saw a comment for Grace Eleyae to a IG follower stating that in order for the discount to apply, the items have to be from the same collection and warm slaps was listed as an example (I have a screenshot of it as well)This company doesn’t care about fixing their mistakeThe error is on their endThey should have been clear that the promotion was on select productsThey should issue me a refund for the warm slap because I followed the instructions they published on their siteI will not do business with them ever again as they lie with their ads and are full of excuses even when the evidence shows they are in the wrongThey even deleted my post on IG calling out their scamYou really don’t want to deal with themOnce they have your money they don’t care to fix their wrongs
from them.
This company has an ad running on Facebook stating 50% off sitewide When the website is accessed for shopping, some of the items are not on sale at allWhen I contacted them to ask about it, I first got no response by email Later I did a live chat with a representative who said they were not honoring the ad I have a screen shot of the ad and the refusal to honor it Additionally, the company is charging $to ship an item that only weighs a few ounces They are decptive
After seeing their ads on Instagram, I placed an order on Dec 1,to take advantage of a BOGO promotion this store hadOn the website they had a large banner stating “BOGO free on all collections” and in smaller print it stated add products of the same collection and the price of one of them will be taken off in your cartsThere was also a list of all the collections next to the big BOGO adI added of their satin lined slaps and warm slapsHowever, there were some issues at checkout updating the pricesSatin line slaps were taken off but I was still charged for both of the warm slapsI went ahead with the transaction so I wouldn’t miss out on the promo, thinking that they would make the adjustment later as I saw in their help area that they can assist if a customer has issues having a discount appliedI messaged their support team with screenshots of their ad and of what I was charged to request a refund on one of the warm slaps only to be told that The new winter items (foldover warm slaps, fedoras, slouchy warm slaps, warm turbans, berets and warm headbands) were not a part of this BOGO special Mind you there wasn’t any exception listed on the website at the time of purchaseFurthermore, I saw a comment for Grace Eleyae to a IG follower stating that in order for the discount to apply, the items have to be from the same collection and warm slaps was listed as an example (I have a screenshot of it as well)This company doesn’t care about fixing their mistakeThe error is on their endThey should have been clear that the promotion was on select productsThey should issue me a refund for the warm slap because I followed the instructions they published on their siteI will not do business with them ever again as they lie with their ads and are full of excuses even when the evidence shows they are in the wrongThey even deleted my post on IG calling out their scamYou really don’t want to deal with themOnce they have your money they don’t care to fix their wrongs