Grace Johnston, Landlady

Ms [redacted] , by her own free will, signed a lease agreement on April 25, underwhich she agreed to rent the premises at [redacted] Avenue, Zanesville, Ohio for aterm beginning April 25, and ending May 31, 2015.o Under this lease agreement, she agreed to pay rent in the amount of OneThousand Four Hundred Eighty Dollars ($1,480.00) and a security deposit ofNine Hundred dollars ($900.00) when she signed the lease.She paid the total of Two Thousand Three Hundred Eighty Dollars($2,380.00) when she signed the lease,o The lease also provided that the Landlord was responsible for arranging for andpaying for all utility services required on the premises and the Tenant wasrequired to reimburse the Landlord for the cost of electricity used by the Tenantduring the term of the lease.An electric bill was not available until after Ms [redacted] vacated thepremises so the charges for electricity used by Ms [redacted] during theterm of the lease were computed and deducted from her security depositand itemized on the Security Deposit Settlement Statement referred tobelow.The lease contained a hold over provision that allowed Ms [redacted] to remain inpossession of the premises at the end of the original term, after which a month-to-monthtenancy was created at a renewal rate of Nine Hundred Dollars ($900.00) per month, withsuch tenancy terminable upon fourteen (14) days written notice served by either Tenantor Landlord.o Ms [redacted] , by her own free will, provided notice on or about May 31, 2015that she wished to extend the lease until June 14, She paid rent in the amount of Four Hundred Fifty Dollars ($450.00) forthis additional fourteen (14) day period.This amount was adjusted to the actual amount due of FourHundred Twenty Dollars ($420.00) and a credit of Thirty Dollars($30.00) was accounted for on the Security Deposit SettlementStatement referred to below.Ms [redacted] vacated the premises on June 14,2015.'The lease provided that the security deposit would be returned to the Tenant, withoutinterest, and less any set off for damages to the premises upon the termination of thelease.o Ohio Revised Code Section provides that, upon the termination of arental agreement, a security deposit may be applied to the payment of past duerent and to the payment of the amount of damages that the Landlord has sufferedby reason of tenant's noncompliance with Section of the Ohio RevisedCode or the rental agreementAny deduction from the security deposit shall beitemized and identified by the Landlord in a written notice delivered to the tenanttogether with the amount due, within thirty days after the termination of the rentalagreement and delivery of possessionThe tenant shall provide the Landlord inwriting with a forwarding address or new address to which the written notice andamount due from the Landlord may be sent.On July 2, 2015, a Security Deposit Settlement Statement was prepared,which itemized and identified expenses in the amount of $to bededucted from Ms [redacted] 's security deposit and the credit of $30.00referred to above, for a net amount of $to be deducted from the$security deposit, leaving a balance due to Ms [redacted] of$346.06.On July 3, 2015, this Security Deposit Settlement Statement alongwith a check in the amount of $payable to Ms [redacted] was mailed, via certified mailto the forwarding address providedby Ms [redacted] .On July 8, 2015, the certified mailing was received and signed for.Ms [redacted] has also been provided with a copy, via e-mail, ofthe electric charge computation and with pictures supporting all ofthe other expenses for damages deducted from her security deposit

Ms [redacted] , by her own free will, signed a lease agreement on April 25, underwhich she agreed to rent the premises at [redacted] Avenue, Zanesville, Ohio for aterm beginning April 25, and ending May 31, o Under this lease agreement, she agreed to pay rent in the amount of OneThousand Four Hundred Eighty Dollars ($1,480.00) and a security deposit ofNine Hundred dollars ($900.00) when she signed the lease.She paid the total of Two Thousand Three Hundred Eighty Dollars($2,380.00) when she signed the lease,o The lease also provided that the Landlord was responsible for arranging for andpaying for all utility services required on the premises and the Tenant wasrequired to reimburse the Landlord for the cost of electricity used by the Tenantduring the term of the lease.An electric bill was not available until after Ms [redacted] vacated thepremises so the charges for electricity used by Ms [redacted] during theterm of the lease were computed and deducted from her security depositand itemized on the Security Deposit Settlement Statement referred tobelow.The lease contained a hold over provision that allowed Ms [redacted] to remain inpossession of the premises at the end of the original term, after which a month-to-monthtenancy was created at a renewal rate of Nine Hundred Dollars ($900.00) per month, withsuch tenancy terminable upon fourteen (14) days written notice served by either Tenantor Landlord.o Ms [redacted] , by her own free will, provided notice on or about May 31, 2015that she wished to extend the lease until June 14, She paid rent in the amount of Four Hundred Fifty Dollars ($450.00) forthis additional fourteen (14) day period.This amount was adjusted to the actual amount due of FourHundred Twenty Dollars ($420.00) and a credit of Thirty Dollars($30.00) was accounted for on the Security Deposit SettlementStatement referred to belowMs [redacted] vacated the premises on June 14,2015.'The lease provided that the security deposit would be returned to the Tenant, withoutinterest, and less any set off for damages to the premises upon the termination of thelease.o Ohio Revised Code Section provides that, upon the termination of arental agreement, a security deposit may be applied to the payment of past due rent and to the payment of the amount of damages that the Landlord has suffered by reason of tenant's noncompliance with Section of the Ohio RevisedCode or the rental agreementAny deduction from the security deposit shall beitemized and identified by the Landlord in a written notice delivered to the tenanttogether with the amount due, within thirty days after the termination of the rentalagreement and delivery of possessionThe tenant shall provide the Landlord inwriting with a forwarding address or new address to which the written notice andamount due from the Landlord may be sentOn July 2, 2015, a Security Deposit Settlement Statement was prepared,which itemized and identified expenses in the amount of $to bededucted from Ms [redacted] 's security deposit and the credit of $30.00referred to above, for a net amount of $to be deducted from the$security deposit, leaving a balance due to Ms [redacted] of$On July 3, 2015, this Security Deposit Settlement Statement alongwith a check in the amount of $payable to Ms [redacted] was mailed, via certified mailto the forwarding address providedby Ms [redacted] On July 8, 2015, the certified mailing was received and signed for.Ms [redacted] has also been provided with a copy, via e-mail, ofthe electric charge computation and with pictures supporting all ofthe other expenses for damages deducted from her security deposit

This is my response to the additional comments the renter Ms*** *** added to her initial complaint to your company. I have already replied to her initial complaint but since she contacted you again I feel it is in my best interest to respond again as well. My initial response provided to you information about the lease that she signed as well as information regarding the time frame the security deposit was sent to her by certified mail. That response did address all of her initial complaints. My intent is to have this matter closed. Ms*** has made a lot of statements and complaints but to my knowledge she has yet to provide any documentation of any statement she has made. She became upset as she was moving out before I had even entered her apartment for a move out inspection. I didn't understand why as she had been a good renter with absolutely no complaints and she even asked for a week extension of her lease when she found she would be working in the area longer than expected. We provided her more weeks and she paid the extra rent without any problem or comments. It was only when she gave notice that she was leaving that she made the unfounded accusations. Following are my responses to the accusations she has made to me as well as her complaints to your company: 1. She must have been happy with the apartment and its condition as she signed a lease, paid the fees and moved in within hours of viewing the apartment. Ms. *** was renting a completely furnished apartment. The apartment was only months old as it had just been completed in February.2. I took pictures of the apartment and the furnishings only hours before she moved into the unit.3. At the end of her lease she asked for a week extension which we provided to her as she had been a good renter.4. I did a move out inspection within hours of her leaving the apartment. The apartment was filthy and it was apparent she had not cleaned even time in the weeks she lived in the unit. I found damage to several items (brand new bed comforter and shower curtain stained with hair dye), the new wood laminate floor was damaged from dog urine and also items were missing from the apartment which were provided at move in. The missing items were a large basket that sat next to a chair and also a brand new cooking pan from the kitchen. I found the lid only.5. I took move out pictures the day after she moved out of the apartment when I did my walk through.6. She is disputing the charges made to her for almost everything. She was charged $to clean her entire apartment. She claims it needed only a basic cleaning but it definitely needed more as an adult and dogs lived there for weeks without cleaning at all. It needed a MAJOR cleaning not a basic.7. She claims she couldn't clean it because we didn't provide cleaning products to her. We do not nor is it in the lease that cleaning products are provided to any of our renters. We do, however, provide a starter kit of cleaning items which were in her apartment as well. They were unopened and unused. The pictures I provided to your company show a still factory sealed toilet brush and a bottle of range top cleaner on the dirty stove she left. Hand soap is also seen in pictures at move in and move out. These were just the items randomly caught in pictures I took. Other starter items were in cupboards and closets. So her claim of not cleaning because she wasn't provided anything is both not truthful and also immature.8. She claims her dogs went to work with her everydayThat is not true as I spend a lot of time at that complex and I heard them barking in her unit on several occasions when I would walk past her front door. The dogs were left unattended many times.9. Her dogs did damage to the apartment. Not only did they urinate on the new floor (you could smell the urine and it warped the floor boards) I also had to have the couch and chair professionally cleaned (invoice was provided to Ms***) because of the excessive dog hair, dog food and general filth left from them staying on the furniture everyday. I provided pictures to Ms*** and your company of the above. Ms*** felt I was "looking for ways to keep her deposit" because I provided pictures of the underside of the couch cushions and dog hair on the chair. Apparently she feels the condition she left the furniture is acceptable for a new renter to accept. I do not agree with her decision and the pictures provide proof of the mess they made on the furniture.10. After the apartment had been cleaned and new items purchased to replace the damaged items I attempted to email Ms. *** but she had provided an incorrect email on her application. I can provide that proof. From this point forward in our relationship she became very difficult to communicate with and what could have been finished in an hour ended up taking days.11. When she finally gave me a correct email I emailed the written information documenting the charges she was responsible to pay. By text she notified me that she could not open the attachments yet she was arguing what was on the documents so I knew she could see them.12. Because she was arguing she couldn't open anything I asked if I could send both the move in and move out pictures to her Facebook personal message so she could have the pictures immediately. With clicks they would have been in her personal folder within a minute. She blocked her Face Book page from me at that time. It was open earlier that day because I had checked to see if she had a Face Book account so I could send the pictures. 13. She said she would only accept the pictures by email. I explained if she was claiming she can't see anything why would she want to try this again. Note: to send to her email I would have to manually download each picture as well which would easily take me 1-hours to do and I explained I did not have time to do this when this task could be handled with clicks and minute. She refused. She continually harassed me all day by text and phone calls which I can document. I was called a crook, unprofessional and irrational. times I responded by text that I was ready to send the pictures if she would open her Facebook and she refused. I simply did not have hours to possibly waste when she was still saying she couldn't see anything I had previously sent her. I feel I was doing everything I could to get them to her immediately and she was just simply refusing to accept them the easiest and fastest way I could get them to her. Again, times that day I offered and each time she refused.14. The following day I sent her a text that the security deposit explanation, receipts and invoices, and check had been sent by certified mail that day and she should expect it soon.15. The next correspondence I received was from your company with the complaint she filed with you. She mentioned she didn't have pictures she had asked for but was now afraid that I might have "staged" the pictures to make her look bad. FYI - all of my pictures are date stamped.16. The complaint was answered and sent to your company. I also did send her the 50+ pictures of the move in and move out condition of her apartment. It took me hours to send to her email but I did it so she should not have had anything to complain about at that time. I asked her to let me know she had received them and could open them due to the email problems she claimed in the past but she never responded.17. I next received a 2nd complaint from her from your company. In this complaint she is upset because I sent her pictures to her email. I took that as knowledge that she did receive them and could open them. I don't know what she meant by derogatory remarks I made unless she meant the descriptions on several pictures to describe what they were. An example would be "toilet not cleaned for weeks" and this was fact because of the picture with the still sealed toilet brush provide to her as well.18. In the same complaint she then was questioning the validity of the receipts I provided. They were clearly marked as to the items in her apartment she was being charged that were ruined (comforter and shower curtain) and pictures had been provided to her with the damages. In only weeks she ruined a brand new comforter and shower curtain. She has never disputed the damage, just the receipts.19. I provided a receipt for a new cooking pan which was of course purchased after she moved out. She doesn't understand the receipt dated after she left. She has never disputed the missing pan or the missing basket just the receipt for the new pan. 20. She is disputing the professional upholstery cleaning for the couch and chair due to the dog hair and dirt but I believe my pictures speak for themselves. The furniture could not be used by another tenant in the condition she left it at move out.21. I provided pictures of the floor damage. Her floor was brand new at move in. She has only said her dogs didn't urinate on the floor but the damage is under the couch that they stayed (see pictures of dirty couch cushions and dog food). I provided a receipt for the repair. In conclusion, my pictures show the proof of the brand new condition when she took possession and the condition she left it only weeks later. She, herself admits that she never cleaned it. She treated it like a hotel instead of taking care of it and living in a clean and responsible manner. The pictures don't lie. They are also date stamped which is will prove when they were taken. If you live like this then you have to be responsible for the costs incurred to put it back in acceptable condition for a new renter. I can't comment or prove some of her accusations. These are mostly in reference to "the receipts I provided don't prove anything". She asked for receipts which I provided. I don't know how else to prove that something was bought and placed in a unit. The names she called me are unfounded and products in her mind. She has yet to reference or give proof of why she has described me in those words. Ms*** has not proven single statement she has made regarding this matter. It is easy to make accusations but these complaints should not even be allowed to be published without her providing even piece of documentation of her statements. I, on the other hand, have provided to her and your company all of the information needed to prove my position in this situation. I don't understand why she is allowed to say anything without proof. Even, the pictures she provided to you ARE MY PICTURES! I sent them to her as they are the move out pictures of the refrigerator. I was never given any information as to what she was claiming with those pictures so I can't even make a guess as to why she would send them to you as they prove my case that she left it dirty. Again, those pictures are date stamped and belong to me. I hope this matter can now be closed

If at all possible I would
like to add something to my complaintI have received a check for form *** Rental PropertiesThis is what I received back from my depositI have attached a copy of the check, letters explaining the security deposit refund which the totals do not match, one was sent in the mail the other e-mailed from *** ***, security deposit settlement statements which the totals do not match (regular mail and email) and various receipts in which I am assuming are what *** *** claims she bought for the aptI stayed in ( which were emailed)They offer no proof that those were the things she said I damagedAs a matter of fact she sent the same exact Big Lots receipt to another renter of hers, so how can she rightly say those are the things put in my aptthat she claims I damaged? She has no concrete proof on any of her claimsShe did send me emails, after she received this complaint from the Revdex.com, several were needless pictures with derogatory statementsSeveral pictures of one chair with a few dog hairs on itI did pay to have the dogs in the aptSome pics were under couch cushions, In my opinion that's really trying to find something to hold onto a deposit. She claimed excessive wear and tear was done to the aptbut I only rented it for days and worked days a week, 12+ hours a day and the dogs went with me to workI work on the pipeline and when we mobilize to a job we work very long hours so I wasn't even in the aptenough to cause excessive wear and tear!
I am not going to cash the check because I feel *** *** withheld most of my deposit for no good, warranted reasonHer settlement statements do not match, emails is in excess of what was needed, and the receipts she sent prove nothing, one is dated 6-28-that's after I moved out and the other was sent to another renter as proof to withhold their deposit. I am still asking that I receive all of my deposit back less the cleaning fee of and the electric bill of Thank you,

Ms. [redacted], by her own free will, signed a lease agreement on April 25, 2015 underwhich she agreed to rent the premises at [redacted] Avenue, Zanesville, Ohio for aterm beginning April 25, 2015 and ending May 31, 2015.o Under this lease agreement, she agreed to pay rent in the amount of OneThousand Four Hundred Eighty Dollars ($1,480.00) and a security deposit ofNine Hundred dollars ($900.00) when she signed the lease.She paid the total of Two Thousand Three Hundred Eighty Dollars($2,380.00) when she signed the lease,o The lease also provided that the Landlord was responsible for arranging for andpaying for all utility services required on the premises and the Tenant wasrequired to reimburse the Landlord for the cost of electricity used by the Tenantduring the term of the lease.An electric bill was not available until after Ms. [redacted] vacated thepremises so the charges for electricity used by Ms. [redacted] during theterm of the lease were computed and deducted from her security depositand itemized on the Security Deposit Settlement Statement referred tobelow.The lease contained a hold over provision that allowed Ms. [redacted] to remain inpossession of the premises at the end of the original term, after which a month-to-monthtenancy was created at a renewal rate of Nine Hundred Dollars ($900.00) per month, withsuch tenancy terminable upon fourteen (14) days written notice served by either Tenantor Landlord.o Ms. [redacted], by her own free will, provided notice on or about May 31, 2015that she wished to extend the lease until June 14, 2015. She paid rent in the amount of Four Hundred Fifty Dollars ($450.00) forthis additional fourteen (14) day period.This amount was adjusted to the actual amount due of FourHundred Twenty Dollars ($420.00) and a credit of Thirty Dollars($30.00) was accounted for on the Security Deposit SettlementStatement referred to below.Ms. [redacted] vacated the premises on June 14,2015.'The lease provided that the security deposit would be returned to the Tenant, withoutinterest, and less any set off for damages to the premises upon the termination of thelease.o Ohio Revised Code Section 5321.16 provides that, upon the termination of arental agreement, a security deposit may be applied to the payment of past duerent and to the payment of the amount of damages that the Landlord has sufferedby reason of tenant's noncompliance with Section 5321.05 of the Ohio RevisedCode or the rental agreement. Any deduction from the security deposit shall beitemized and identified by the Landlord in a written notice delivered to the tenanttogether with the amount due, within thirty days after the termination of the rentalagreement and delivery of possession. The tenant shall provide the Landlord inwriting with a forwarding address or new address to which the written notice andamount due from the Landlord may be sent.On July 2, 2015, a Security Deposit Settlement Statement was prepared,which itemized and identified expenses in the amount of $583.94 to bededucted from Ms. [redacted]'s security deposit and the credit of $30.00referred to above, for a net amount of $553.94 to be deducted from the$900.00 security deposit, leaving a balance due to Ms. [redacted] of$346.06.On July 3, 2015, this Security Deposit Settlement Statement alongwith a check in the amount of $346.06 payable to Ms. [redacted]was mailed, via certified mail. to the forwarding address providedby Ms. [redacted].On July 8, 2015, the certified mailing was received and signed for.Ms. [redacted] has also been provided with a copy, via e-mail, ofthe electric charge computation and with pictures supporting all ofthe other expenses for damages deducted from her security deposit.

If at all possible I would like to add something to my complaint. I have received a check for 346.06 form [redacted] Rental Properties. This is what I received back from my 900.00 deposit. I have attached a copy of the check, 2 letters explaining the security deposit refund which the totals do not...

match, one was sent in the mail the other e-mailed from [redacted], 2 security deposit settlement statements which the totals do not match (regular mail and email) and various receipts in which I am assuming are what [redacted] claims she bought for the apt. I stayed in ( which were emailed). They offer no proof that those were the things she said I damaged. As a matter of fact she sent the same exact Big Lots receipt to another renter of hers, so how can she rightly say those are the things put in my apt. that she claims I damaged? She has no concrete proof on any of her claims. She did send me 56 emails, after she received this complaint from the Revdex.com,  several were needless pictures with derogatory statements. Several pictures of one chair with a few dog hairs on it. I did pay 400.00 to have the dogs in the apt. Some pics were under couch cushions, In my opinion that's really trying to find something to hold onto a deposit.  She claimed excessive wear and tear was done to the apt. but I only rented it for 51 days and worked 6 days a week, 12+ hours a day and the dogs went with me to work. I work on the pipeline and when we mobilize to a job we work very long hours so I wasn't even in the apt. enough to cause excessive wear and tear!I am not going to cash the check because I feel [redacted] withheld most of my deposit for no good, warranted reason. Her settlement statements do not match, 56 emails is in excess of what was needed, and the receipts she sent prove nothing, one is dated 6-28-15 that's after I moved out and the other was sent to another renter as proof to withhold their deposit.  I am still asking that I receive all of my deposit back less the cleaning fee of 75.00 and the electric bill of 112.20.Thank you,

[redacted] repeats the same thing over and over again. Even when I have addressed an issue she ignores what I said and continues on with the same things. Her pictures prove there was not excess wear and tear. I didn't need to send others, hers are the proof. She says there are missing items, and Im suppose to pay for them because she says they are missing. She never asked me about them just deducted them from deposit. Same for the hair dye on shower curtain and comforter. She says I ruined it and I have to pay for it just because she says I did that.She says I harassed her with texts and calls. After I received the deposit statement by email I called her for an explanation and she hung
up on me. Thats the only time I talked to her by phone after my move out and I quit responding to her texts at that time also. I believe I have provided proof who did the harassing. [redacted] states that she doesn't understand why Im allowed to say anything without proof. But that exactly what she did to me. Missing items, hair dye, list goes on and on, just because she sent pics doesn't mean I did it. Her pictures prove there was no dog urine on the floor, the scrapes to the floor look like something heavy had been moved across it, like a couch. My dogs physically could not get under there. I never expected to get the balance of my deposit back and Im thankful for sites like the Revdex.com who help protect consumers from less than honest people. I hope this complaint keeps someone else from being taken advantage of from people like [redacted] and [redacted] Rental Properties. The very nasty e-mails she sent threatening blackmail to get this complaint removed says it all.

Ms. [redacted], by her own free will, signed a lease agreement on April 25, 2015 underwhich she agreed to rent the premises at [redacted] Avenue, Zanesville, Ohio for aterm beginning April 25, 2015 and ending May 31, 2015.
o Under this lease agreement, she agreed to pay rent in the amount of OneThousand Four Hundred Eighty Dollars ($1,480.00) and a security deposit ofNine Hundred dollars ($900.00) when she signed the lease.She paid the total of Two Thousand Three Hundred Eighty Dollars($2,380.00) when she signed the lease,o The lease also provided that the Landlord was responsible for arranging for andpaying for all utility services required on the premises and the Tenant wasrequired to reimburse the Landlord for the cost of electricity used by the Tenantduring the term of the lease.An electric bill was not available until after Ms. [redacted] vacated thepremises so the charges for electricity used by Ms. [redacted] during theterm of the lease were computed and deducted from her security depositand itemized on the Security Deposit Settlement Statement referred tobelow.The lease contained a hold over provision that allowed Ms. [redacted] to remain inpossession of the premises at the end of the original term, after which a month-to-monthtenancy was created at a renewal rate of Nine Hundred Dollars ($900.00) per month, withsuch tenancy terminable upon fourteen (14) days written notice served by either Tenantor Landlord.o Ms. [redacted], by her own free will, provided notice on or about May 31, 2015that she wished to extend the lease until June 14, 2015.
She paid rent in the amount of Four Hundred Fifty Dollars ($450.00) forthis additional fourteen (14) day period.This amount was adjusted to the actual amount due of FourHundred Twenty Dollars ($420.00) and a credit of Thirty Dollars($30.00) was accounted for on the Security Deposit SettlementStatement referred to below.
Ms. [redacted] vacated the premises on June 14,2015.'The lease provided that the security deposit would be returned to the Tenant, withoutinterest, and less any set off for damages to the premises upon the termination of thelease.o Ohio Revised Code Section 5321.16 provides that, upon the termination of arental agreement, a security deposit may be applied to the payment of past due
rent and to the payment of the amount of damages that the Landlord has suffered
by reason of tenant's noncompliance with Section 5321.05 of the Ohio RevisedCode or the rental agreement. Any deduction from the security deposit shall beitemized and identified by the Landlord in a written notice delivered to the tenanttogether with the amount due, within thirty days after the termination of the rentalagreement and delivery of possession. The tenant shall provide the Landlord inwriting with a forwarding address or new address to which the written notice andamount due from the Landlord may be sent.
On July 2, 2015, a Security Deposit Settlement Statement was prepared,which itemized and identified expenses in the amount of $583.94 to bededucted from Ms. [redacted]'s security deposit and the credit of $30.00referred to above, for a net amount of $553.94 to be deducted from the$900.00 security deposit, leaving a balance due to Ms. [redacted] of$346.06.
On July 3, 2015, this Security Deposit Settlement Statement alongwith a check in the amount of $346.06 payable to Ms. [redacted]was mailed, via certified mail. to the forwarding address providedby Ms. [redacted].
On July 8, 2015, the certified mailing was received and signed for.Ms. [redacted] has also been provided with a copy, via e-mail, ofthe electric charge computation and with pictures supporting all ofthe other expenses for damages deducted from her security deposit.