Despite several attempts to successfully file my Aflac claims; they have been delayed. Per my calls once I received denial letters for policy payouts, I learned that my policy was canceled despite me paying 3 months of advance for policy. I have also received a check for overpayment of policies which is not the issue. The issue is that there was an error on Alfac's end to properly port the policy causing a delay and ultimately denying my claims. Every time I call the representatives have a difficult time following the breadcrumbs of fellow reps that work behind each other causing complete chaos. I'm having to explain my story every time. All I want is to collect my hospital and wellness claims. Account_Number: ***
Worst company EVERCustomer service employees are blatant liarsHave had my short term disability claim for nearly weeksEvery medical record there is has been sent to them, but aren't good enough because there is nothing in there for them to deny meSo they just keep stalling claiming they need more records when there is no more to provide
Aflac and several of it's employees have reached out to me unsolicited regarding employment opportunities On two occasions over the phone I have instructed them to remove my name from their solicitation list On two occasions via email, I have done the same They are still contacting me, despite my requests to stop
In December 2016 my daughter got shot on the 29th. My agent [redacted] told me not to file anything yet because my policy didn't start until January 1st of 2017. He said he would take care of it. I had a lot of claims to make from my daughters surgeries. I also had other family members in which I could make claims about. At first he said he was still waiting to hear something back. He said it could take a month or so. I never heard back. I have tried to contact him and leave him messages but still have not heard anything from him.
I have been getting ran aroundon a claim that I have filed and previous claims based on documents that I have submitted as requested I was denied an accident claim for February of for an accident that my husband sustained due to them also diagnosing him with carpal tunnel while they were still figuring out the damage to his armThey denied it based on the office notes that I submittedOnce my husband had his surgery I submitted the operative note that they requested and was told that it would be business days before I would hear something for the hospital policy that I have with thembusiness days later I am STILL getting jerked around and I can't get a straight answer from anyone when I callI have called every day the week of April 24th without any satisfactionI have demanded to talk to supervisors and was hung up on instead of getting to speak to a supervisorI asked repeatedly how the office notes that I submitted for the denied accident claims were good eno
I was wrongfully denied a refund I was recruited by Aflac as an agentThey assisted with obtaining my licenseI was told that it was a requirement to open your initial policies on yourself, but you didn't have to use themI opened a cancer and accident policy as instructed by my recruiterI didn't work much as an agent and decided to cancel my policiesI cancelled my accident and cancer policy in June or JulyI received documentation a few months later saying my premium was due for the cancer policyI called Aflac to inform them this was cancelled when the other policy was cancelledThey said for some reason this wasn't doneSo I needed to cancel at that point in October and to send in a written description for refundI did so and never received a responseWhen I called I was denied refund because policy was cancelled day after policy draft dateThey never took responsibility for not cancelling my policy when I tried to initially with the accident policyThat documenta
Denied legitimate claim over and over, paperwork shuffle and word gamesminutes to hour and a half wait time for response from phone callsNo customer service, cancelling policies
Despite several attempts to successfully file my Aflac claims; they have been delayed. Per my calls once I received denial letters for policy payouts, I learned that my policy was canceled despite me paying 3 months of advance for policy. I have also received a check for overpayment of policies which is not the issue. The issue is that there was an error on Alfac's end to properly port the policy causing a delay and ultimately denying my claims. Every time I call the representatives have a difficult time following the breadcrumbs of fellow reps that work behind each other causing complete chaos. I'm having to explain my story every time. All I want is to collect my hospital and wellness claims. Account_Number: ***
Worst company EVERCustomer service employees are blatant liarsHave had my short term disability claim for nearly weeksEvery medical record there is has been sent to them, but aren't good enough because there is nothing in there for them to deny meSo they just keep stalling claiming they need more records when there is no more to provide
Aflac and several of it's employees have reached out to me unsolicited regarding employment opportunities On two occasions over the phone I have instructed them to remove my name from their solicitation list On two occasions via email, I have done the same They are still contacting me, despite my requests to stop
In December 2016 my daughter got shot on the 29th. My agent [redacted] told me not to file anything yet because my policy didn't start until January 1st of 2017. He said he would take care of it. I had a lot of claims to make from my daughters surgeries. I also had other family members in which I could make claims about. At first he said he was still waiting to hear something back. He said it could take a month or so. I never heard back. I have tried to contact him and leave him messages but still have not heard anything from him.
I have been getting ran aroundon a claim that I have filed and previous claims based on documents that I have submitted as requested I was denied an accident claim for February of for an accident that my husband sustained due to them also diagnosing him with carpal tunnel while they were still figuring out the damage to his armThey denied it based on the office notes that I submittedOnce my husband had his surgery I submitted the operative note that they requested and was told that it would be business days before I would hear something for the hospital policy that I have with thembusiness days later I am STILL getting jerked around and I can't get a straight answer from anyone when I callI have called every day the week of April 24th without any satisfactionI have demanded to talk to supervisors and was hung up on instead of getting to speak to a supervisorI asked repeatedly how the office notes that I submitted for the denied accident claims were good eno
I was wrongfully denied a refund I was recruited by Aflac as an agentThey assisted with obtaining my licenseI was told that it was a requirement to open your initial policies on yourself, but you didn't have to use themI opened a cancer and accident policy as instructed by my recruiterI didn't work much as an agent and decided to cancel my policiesI cancelled my accident and cancer policy in June or JulyI received documentation a few months later saying my premium was due for the cancer policyI called Aflac to inform them this was cancelled when the other policy was cancelledThey said for some reason this wasn't doneSo I needed to cancel at that point in October and to send in a written description for refundI did so and never received a responseWhen I called I was denied refund because policy was cancelled day after policy draft dateThey never took responsibility for not cancelling my policy when I tried to initially with the accident policyThat documenta
Denied legitimate claim over and over, paperwork shuffle and word gamesminutes to hour and a half wait time for response from phone callsNo customer service, cancelling policies