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Grace Plumbing Services

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Reviews Grace Plumbing Services

Grace Plumbing Services Reviews (11)

Revdex.com: [redacted] the comment was mine, not Grace Plumbing Regards, [redacted] ***

This is not a customer of oursOur customer is the home warranty companyThis complainant is a customer of the warranty companyGrace Contracting Services Incis under contract with various home warranty companies all of which require we collect service fees up front before making ant diagnosis After the service fees are collected we are then to inspect the plumbing issues and report them to the authorization department of the warranty companyThe $dollars is a non refundable fee that our customer requires we collectThe $fee is the insurance deductible

I had an insta-hot water heater in my home until recently when it went out on meI wanted to replace it with another tank-less unit but cost was prohibitiveI called Grace Plumbing the next day they had a plumber there who replaced my tank-less water heater with a gallon electric he made all the modifications necessary I hated to spend any money at all but I felt that I got a great value for the money I did spendI would certainly refer Grace Plumbing Services to my friends and familyThey were great from start to finish

As I expected from a company that I received the worst customer service from in the last years of working with contractors on home repair issues, this is pretty much 75% lies and coverup Surprisingly though they do have one truthful statement TRUTH 1) I am a customer of the home warranty company - [redacted] .....and they are the customer for [redacted] LIES 1) The Home Warranty company denied his call when we were at his home [redacted] I did not call the home warranty company when they were at my home [redacted] After they fixed the garbage disposal, and then I turned on the faucet, there was a leak in the piping which I asked the plumber to fix, which he would not [redacted] so lie #is the warranty company denied a call or claim from me at Any Time during this process 2) Lie #- He has written a letter stating that we did not fix anything because his call was denied by home warranty company when we were out there [redacted] The Plumber did fix the disposal, which I put in my original note [redacted] But once again, I did not call the home warranty company regarding the leak in the piping, I asked the plumber to fix it because it was not leaking when he started his job, and this was not the original reason that I called the warranty company [redacted] Again as I have stated, the plumber said he would not fix the leak to the piping after fixing the disposal, even though there was no leak prior to working on the disposal 3) Lie #- Continued Threatening - I did not threaten the staff or company, I basically told them that if they did not fix the leak that they had created I would take this complaint up with the Revdex.com, which I have done [redacted] As stated in the original complaint, the plumber would not fix the leak and he left The next day I called Grace Plumbing and spoke with a person in service, and she said "that was not right of the plumber to not fix the leak I will setup service for after 5pm tonite to get this taken care of"...........which never happened as no one from this company showed up or called that evening 4) Lie #- When we left he told our tech that everything was fine and he was happy [redacted] I told the plumber that the disposal is working, but there is a leak in the piping that was not a problem before you started working on the disposal, and I asked him to please fix this as otherwise it will cause floor damage [redacted] he said he would not fix it..............then he said he would check with his office and made a phone call, after which he came back and said he would not fix the leak because it was not the original problem [redacted] So at no point and time did I say everything was fine and I was happy 5) Bullying...........if telling the truth and complaining about terrible tech service as well as even worse "Customer Service" is bullying, than I am guilty as charged [redacted] I only wish I would have taped each of the phone calls with the manager who very much tried to intimidate me and bully me, which I am sure he thought I would just go away if he treated me like that Which is surprising in itself that a company that deals with customers and complaints like this is even in business Please let me know if I have not addressed any questions or issues in this reply to the response from Grace Plumbing Again this is far and away the worst customer service I have ever had from a company in response to a service call I look forward to hearing from you and how we will proceed vs Grace Plumbing with this complaint Regards, [redacted] ***

First this person making this complaint is not our customerNor do we have or did we ever have a contract with this personWe were called out for a plumbing leak in the wallUpon examination the plumber determined that they needed an asbestos test before they could open the wall up to fix the leakThe place also had water damage and needed remediationThe people on the site that we were sent to the people we have a contract with decided that he was right and they needed remediation, and therefore they contracted with us to do thisThis remediation also requires to demo of the water damaged materials, requiring us to test for asbestosWe didIt came back positiveSo we began the process of abating the asbestos to get rid of the damaged material and get the wall opened up so a plumber could safely fix the leak without being exposed to asbestos or exposing homeowner to asbestosThis was done as required by lawA certified asbestos abatement company was hired by our company to do the jobWhen completed we picked up all our equipment and got signed off that the job was completedAs part of the service we offer, we also offered under another contractOne that is paid in full to do some of the work of putting some drywall and paint backThis is complete and done and apparently the have quality issues with this that we will gladly fixThe bills for the remediation and the abatement must be paid we did that work, satisfactorily and all was completed as required by law and codesWe were the ones taken advantage of here as we issued credit to this homeowner and now upon completion of all work they are refusing to pay the bulk amount of the money owed, most of which is owed to the subcontracted abatement companyAt the end of this job before we got paid this person making this complaint decided they would get involeverd and begin arguing with our a/r deptabout the bill trying to teach us how to tax jobs per arizona contractor tax law completely not knowing what they are talking about and doing anything and saying anything to try to get out of this bill for our contracted clientsThis whole complaint in fact is an attempt to get out of paying their billWe will sway we will not stop trying to collect our moneyIf there are quality issues with drywall and paint we will fix per Az contractor laws

Customer canceled his check of $ No refund Due Internal Notes From Our Office: --5/23/11:31:AM Accounts Recievable-- called and spoke to [redacted] about the claim, he stated that he filed with bb with a complaintemail ***[redacted] @gmail.comHe stated that he will only pay the he put a spot payment on the account and I sent him and email with the information --5/20/1:55:PM AcctgHelp-- ck # [redacted] returned by bank collect sf $from Home Warranty

This is not a customer of oursOur customer is the home warranty companyThis complainant is a customer of the warranty company Grace Contracting Services Incis under contract with various home warranty companies all of which require we collect service fees up front before making ant diagnosisAfter the service fees are collected we are then to inspect the plumbing issues and report them to the authorization department of the warranty company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below #they do not even know what they are talking about they did talk to me every single day that they were at the house, they also never informed the home own on what what going on never gave estimate on what the job was going to cost they got the sign off of completion of the job from the renter who lives in the house he nephew who does not live in the house, so the sign off was not even done by the home owner him self, as for the the asbetsos work that was done, their was never a contract giving the ok, nothing in writing was giving exect the very first paper for water removal that is all as for the taxes our attorney already looked up the state laws on that and has already found that grace plumbing inflated their tax rates to times higher that state law requires, this is not an issue on not paiding the bill the home own is more that willing to paid the bill but the correct bill not an inflated bill of their choice, when in their own contract it states first line that they will give a written estimate and that was never done not any other paper work nothing was filled out and the work that was done a yrs old could have done better Regards, [redacted]

This company has horrible customer service They are impossible to get a hold of before, during and after a job They were supposed to completed a job for us this week and we were told it was complete Upon checking it ourselves, the work was never done so we now need to hire someone else and hope that it is completed by the due date needed

I had a very bad experience with this company which is still dragging on after nearly a yearMost of the work they did in my house had to be redone by another plumberTheir license with the [redacted]   [redacted] of [redacted]  at time of this review is suspended with open formal complaints, which according to the state means they are not allowed to contract in ArizonaIt's very hard to find anything but negative feedback about them online anywhereIt also looks like they have had several lawsuits filed against them recently in [redacted] ***  [redacted] I would not recommend them

Grace Contracting Services Inchas completed all work for which we have been paidWhen [redacted] told our guy [redacted] that she had already paid us for work, he at that point asked for proof of payment [redacted] provided a copy of an insurance check which it appears she had endorsed to another company not Grace ContractingWe encouraged her to call the police to report the incidentHad we actually been paid for this job we would gladly have completed the jobThe fact remains, simply, we still to this day remain unpaid

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