Gracelawn Cemetary

I have reviewed the response offer made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] His response is only part truthWhen I called, I never used the word "consultation." I called two other companies that also came out and neither of them charged me a dime to tell me the trees had Siridium [redacted] He was at my residence a while but he NEVER provided an extended observation and examination of the treesHow can he say this when he NEVER even looked at the bark or inner branches of the trees as the other two gentlemen did? He certainly did not need to provide me with "consultation" of what kind of mulch to purchase as I have been buying and laying down mulch for my acre yard and plants for many yearsI had been watering these trees for months before I ever called him using a sqft oscillating sprinklerBoth of the other gentlemen said this was preferable over a soaker because it covered more area than just the barkI certainly did not "happily" write him a check but was caught off guardWhen I again reviewed the advertisement in the yellow pages, and my notes on the pages, I had even circled the words FREE ESTIMATES on the ads for all three of the calls I placedHe still states in his response, that IF the trees have Siridium [redacted] , it is secondary to drought stressHow can he charge me $for a extensive observation & examination of the trees when, again, he did not even enter the trees to investigate the bark or inner branchesI do not call touching a few dead limbs of a few trees on the front side and a cursory walk to the back side of the trees extensive observationIf he had investigated the bark HE would have seen black cracks and oozing-both signs of Siridium [redacted] His own statements over the phone and in his written response, stating IF they have Siridium [redacted] , do not support that he spent a long time investigating the treesDespite regular watering and mulch and care, the trees have continued to deteriorateAll he did was waste my time and give me hope and take my moneyAnd no, I do not expect something for nothing...but I also do not expect nothing for my money which I exactly what I got

This customer called my company to request that I look at some Leyland Cypress trees which she said looked unhealthy After extended observation and examination of the trees, combined with extensive questioning of the customer's horticultural practices, e.gwatering fertilizing, use of herbicides, etc., it became apparent to me that the trees were in severe stress due to drought The completely bare ground beneath the drip edge of the trees was hard and dry and needed mulch to retain moisture I spent more than an hour with this customer answering her many questions about how best to water the trees, where to place soaker hoses, when and how long to water, what kind of mulch to use, etc At no time did she request a "free estimate," or any estimate This was clearly a consultation rather than a request for an estimate for any other services, and I spent more than an hour providing this customer with insightful information which I feel will help her save her trees Afterwards, she thanked me and gladly wrote a check for the consultation fee of $125.It is my professional opinion that drought stress is the primary cause of her unhealthy trees and that treatment to mitigate this stress is the primary treatment required The possible presence of Siridium [redacted] would be secondary and probably brought on by a weakened immune system caused by the drought stress I shared this information with the customer later when she phoned to complain about being charged a consultation fee, but she seemed unable to understand the primary role of drought stress, just as she is apparently unable to understand the difference between requesting a "free estimate" versus seeking an extensive consultation without requesting any other services After more than years providing tree services to the Roanoke Valley and Smith Mountain Lake areas, this is the first and only complaint I have ever received, and I have countless impeccable references and letters of recommendation I suppose there will always be some people who want something for nothing

Mr and Mrs [redacted] XLR is currently in our service departmentWe have been and still are working with the manufacturer to resolve their issuesWe are doing everything we can to the very best of our ability to satisfy our customersI have put Mr and Mrs [redacted] as top priority and covered all additional expenses to fix their unitWe as a business strive for 100% customer satisfactionThis takes a good working relationship between us, the customer and the manufacturerWe again are putting forth every effort to get their unit back to them as soon as possibleI have tried to keep open communication with Mr and Mrs [redacted] and will continue to work through this until it is resolved

I am very sorry for the experience the *** have had in our service departmentI have contacted Mr*** and updated himWe are sending drivers to Indiana to pick up remaining parts that still have not shipped to usI then will make sure his camper is repaired in a timely manor and hope to
have no further problemsMr *** was very forgiving and we appreciate there business.Thank You*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

This customer called my company to request that I look at some Leyland Cypress trees which she said looked unhealthy.  After extended observation and examination of the trees, combined with extensive questioning of the customer's horticultural practices, e.g. watering fertilizing, use of...

herbicides, etc., it became apparent to me that the trees were in severe stress due to drought.  The completely bare ground beneath the drip edge of the trees was hard and dry and needed mulch to retain moisture.  I spent more than an hour with this customer answering her many questions about how best to water the trees, where to place soaker hoses, when and how long to water, what kind of mulch to use, etc.  At no time did she request a "free estimate,"  or any estimate.  This was clearly a consultation rather than a request for an estimate for any other services,  and I spent more than an hour providing this customer with insightful information which I feel will help her save her trees.  Afterwards, she thanked me and gladly wrote a check for the consultation fee of $125.It is my professional opinion that drought stress is the primary cause of her unhealthy trees and that treatment to mitigate this stress is the primary treatment required.  The possible presence of Siridium [redacted] would be secondary and probably brought on by a weakened immune system caused by the drought stress.  I shared this information with the customer later when she phoned to complain about being charged a consultation fee, but she seemed unable to understand the primary role of drought stress, just as she is apparently unable to understand the difference between requesting a "free estimate" versus seeking an extensive consultation without requesting any other services.  After more than 26 years providing tree services to the Roanoke Valley and Smith Mountain Lake areas, this is the first and only complaint I have ever received, and I have countless impeccable references and letters of recommendation.   I suppose there will always be some people who want something for nothing.

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
His response is only part truth. When I called, I never used the word "consultation." I called two other companies that also came out and neither of them charged me a dime to tell me the trees had Siridium [redacted]. He was at my residence a while but he NEVER provided an extended observation and examination of the trees. How can he say this when he NEVER even looked at the bark or inner branches of the trees as the other two gentlemen did? He certainly did not need to provide me with "consultation" of what kind of mulch to purchase as I have been buying and laying down mulch for my acre yard and plants for many years. I had been watering these trees for months before I ever called him using a 2600 sq. ft oscillating sprinkler. Both of the other gentlemen said this was preferable over a soaker because it covered more area than just the bark. I certainly did not "happily" write him a check but was caught off guard. When I again reviewed the advertisement in the yellow pages, and my notes on the pages, I had even circled the words FREE ESTIMATES on the ads for all three of the calls I placed. He still states in his response, that IF the trees have Siridium [redacted], it is secondary to drought stress. How can he charge me $125. for a extensive observation & examination of the trees when, again, he did not even enter the trees to investigate the bark or inner branches. I do not call touching a few dead limbs of a few trees on the front side and a cursory walk to the back side of the trees extensive observation. If he had investigated the bark HE would have seen black cracks and oozing-both signs of Siridium [redacted]. His own statements over the phone and in his written response, stating IF they have Siridium [redacted], do not support that he spent a long time investigating the trees. Despite regular watering and mulch and care, the trees have continued to deteriorate. All he did was waste my time and give me false hope and take my money. And no, I do not expect something for nothing...but I also do not expect nothing for my money which I exactly what I got.

Mr and Mrs [redacted] XLR is currently in our service department. We have been and still are working with the manufacturer to resolve their issues. We are doing everything we can to the very best of our ability to satisfy our customers. I have put Mr and Mrs [redacted] as top priority and covered all...

additional expenses to fix their unit. We as a business strive for 100% customer satisfaction. This takes a good working relationship between us, the customer and the manufacturer. We again are putting forth every effort to get their unit back to them as soon as possible. I have tried to keep open communication  with Mr and Mrs [redacted] and will continue to work through this until it is resolved.