We installed toilets per customers request on Friday 8-28-Prior to the installation we did discuss different options with the customerThe options being that the homeowner could furnish the toilets, installing ADA toilets or installing standard builder’s grade toiletsDue to the price difference and the customer’s budget, the customer chose to go with the standard builder’s gradeUpon completion, the customer inspected each toilet and gave us their approvalThe customer then sent us an email over the weekend and called on Monday 8-31-to express their dissatisfactionThe office informed the customer that we have a no return policy on installed fixtures, however we do honor our warranty on the fixtureBefore the office could explain in any detail; the customer immediately hung up the phoneEven though we feel this is a case of buyer’s remorse, we are willing to install desired fixtures for the customer at a discounted rate
We installed
3 toilets per customers request on Friday 8-28-15. Prior to the installation we
did discuss 3 different options with the customer. The options being that the
homeowner could furnish the toilets, installing ADA toilets or installing
standard builder’s grade toilets. Due to the price...
difference and the customer’s
budget, the customer chose to go with the standard builder’s grade. Upon
completion, the customer inspected each toilet and gave us their approval. The
customer then sent us an email over the weekend and called on Monday 8-31-15 to
express their dissatisfaction. The office informed the customer that we have a
no return policy on installed fixtures, however we do honor our warranty on the
fixture. Before the office could explain in any detail; the customer immediately
hung up the phone. Even though we feel this is a case of buyer’s remorse, we
are willing to install desired fixtures for the customer at a discounted rate.
We installed toilets per customers request on Friday 8-28-Prior to the installation we did discuss different options with the customerThe options being that the homeowner could furnish the toilets, installing ADA toilets or installing standard builder’s grade toiletsDue to the price difference and the customer’s budget, the customer chose to go with the standard builder’s gradeUpon completion, the customer inspected each toilet and gave us their approvalThe customer then sent us an email over the weekend and called on Monday 8-31-to express their dissatisfactionThe office informed the customer that we have a no return policy on installed fixtures, however we do honor our warranty on the fixtureBefore the office could explain in any detail; the customer immediately hung up the phoneEven though we feel this is a case of buyer’s remorse, we are willing to install desired fixtures for the customer at a discounted rate
We installed
3 toilets per customers request on Friday 8-28-15. Prior to the installation we
did discuss 3 different options with the customer. The options being that the
homeowner could furnish the toilets, installing ADA toilets or installing
standard builder’s grade toilets. Due to the price...
difference and the customer’s
budget, the customer chose to go with the standard builder’s grade. Upon
completion, the customer inspected each toilet and gave us their approval. The
customer then sent us an email over the weekend and called on Monday 8-31-15 to
express their dissatisfaction. The office informed the customer that we have a
no return policy on installed fixtures, however we do honor our warranty on the
fixture. Before the office could explain in any detail; the customer immediately
hung up the phone. Even though we feel this is a case of buyer’s remorse, we
are willing to install desired fixtures for the customer at a discounted rate.