Gracie Barra Novi

We're sorry for the inconvenienceAttached is the worksheet from the previous day (time stamped)This is the only other document with figures that was printedNo TTL and higher priceTo avoid any misunderstandings, we present forms that you signed to all of our customersWe’re not trying to hide anything“Acknowledgement that you’re responsible for TTL” form has a large font“Verbal promise” disclosure has a huge stop sign on top the pageDesign of these forms makes it very difficult to miss or hide the contentYou also purchased this vehicle “AS IS” with no warrantyCopy of the “AS IS” form signed by you attachedAnother form created in the large font to avoid any misunderstandingsdays after the sale you asked us to fix $locking issueIt wasn't part of the sale but we took care of itAgain we’re very sorry for not helping you this timeWe can’t continue to pay for items outside of our written agreementThank you

Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: [redacted] GENERAL MANAG Contact Phone: XXXXXXXXXX Contact Email: [redacted] @battisonhonda.com Revdex.com I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS [redacted] FILING A Revdex.com COMPLAINTWE WILL BE IN TOUCH WITH MS[redacted] IN THE NEXT HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW THANKS [redacted] GENERAL MANAGER

Hannah came inWe traded her out of the Rogue into another vehicleShe is happy

We're very sorry for the inconvenienceDocuments attached: Signed by you document stating that you understand that you are responsible for Tag, Tax and Title expenseSinged by you purchase agreement showing that Tag, Tax and Title expense was not included in our written agreementSigned by you document stating that there is nothing promised to you outside of our written purchase agreement Again we're very sorry for the inconvenienceThank you

Complaint: ***
I am rejecting this response because: Battison Honda may not control the Honda airbag recall, but they do control how they communicate to customers. We were told that the car would be delivered on different occasions and we negotiated for the allowance of time. If Battison Honda and their salesperson were up front, like Bob Howard Honda, we could have made a more informed decision. We were truthful about our customer needs for quick delivery and Battison Honda was incorrect about their delivery promises. A company displays credibility when they stand behind their promises. Everyone knew about the airbag recall, but other dealerships were truthful to say this vehicle is ready and this one is not. Asking the company to provide oil changes is a way to win back credibility. If Honda sent the wrong airbag, why not communicate that to the customers. I had to make contact every time the delivery date was passed. Once again, there was time and money wasted dealing with Battison Honda and other competing dealerships were clear about vehicles waiting on airbags, like Bob Howard Honda, Eskridge Honda, and McDavid Honda in Frisco Texas
Sincerely,
*** ***

This vehicle was indeed brought back in by AAA on 10/6/and inspected by our techniciansThe battery and the alternator both passed testing and Mr.*** was advised to bring the car back in if the problem persistsBattison Honda has a day guarantee policy that assures the customer that we
will take care of any issues found within the first days of the date of saleThe other issue at hand is the contractingMr.*** was not honest with the finance department about his actual income and could not provide supporting documentationAfter Mr.*** left the dealership with the car, finance was able to secure a loan and needed Mr.*** to return so that he could sign the new contractMr*** set three separate meetings and did not show up to any of themAfter two weeks of trying to make contact with Mr.***, one of our finance directors was able to contact him by phoneOur finance director told Mr.*** of the newest contract and payment information but Mr.*** had already dropped off the car at our lot days before without notifying any staff members but he retained possession of the keysDuring this phone conversation, Mr.*** demanded his down-payment be returned before he would return the keys to usWe told him that we would be returning a prorated amount to him with the deduction of a used car inspection, mileage usage, detail, and other repair that would need to be done due to damage he causedIt was discovered by our service department that Mr.*** had unplugged a seat belt sensor which deactivated an airbag sensorMr.*** had also put miles on the vehicle while it was in his possession and he signed a document during the time of sale stating that he agreed to pay $per mile if the car was returned to our dealershipAttached are the supporting documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We’re very sorry. Our service adviser should of done a better job explaining the diagnostic. When you came in the first time on 6/11/we run the pressure test. At that time, receiver lines A and B both had leaks. We replaced those lines When you brought the car back
on 7/28/16, after running another pressure test your discharge hose now had leak. It’s very common on older vehicles, when you put a brand new line, it automatically creates a much stronger pressure making old lines to fail...especially on a year old car. We had the same issue happened to one of our older units in stockAgain we’re very sorry We’re willing to discount our labor to help you with the repair Please let us know Thank you

We're sorry for the inconvenienceAttached is the worksheet from the previous day (time stamped)This is the only other document with figures that was printedNo TTL and higher priceTo avoid any misunderstandings, we present forms that you signed to all of our customersWe’re not trying to hide anything“Acknowledgement that you’re responsible for TTL” form has a large font“Verbal promise” disclosure has a huge stop sign on top the pageDesign of these forms makes it very difficult to miss or hide the content. You also purchased this vehicle “AS IS” with no warrantyCopy of the “AS IS” form signed by you attachedAnother form created in the large font to avoid any misunderstandingsdays after the sale you asked us to fix $locking issueIt wasn't part of the sale but we took care of itAgain we’re very sorry for not helping you this timeWe can’t continue to pay for items outside of our written agreementThank you

We're very sorry for the inconvenienceMr*** purchased Chevy SilveradoHe was financing it through First Bank & Trust, not TinkerCopy of his draft payment for the truck attached. Law in our state will NOT allow you to bring the vehicle back after completing the
purchase. Since Mr*** didn't like his truck we traded him out of it for a new CivicAt that time Mr*** signed a credit application allowing us to secure his financing at ANY bankWe can't attach copy of his credit application because of his personal infoWe would gladly show it to him if he'd like to stop by. Mr*** purchased a Service Contract and Gap insurance for the CivicTotal of $3,800. He can cancel both of those products and get the refund applied to his loanPlease let us know if he'd like to do that. Again, we're very sorry for the inconvenienceWe didn't do anything wrongThank you

Complaint: ***
I am rejecting this response because:I am terribly disappointed in the service and the deception that is being shown by BattisonI would like to know where the copy of the original sales contract is? The one that we signed the day before the documents that you have attached? It seems like it has been purposefully not included (or mysteriously disappeared?)It detailed that the dealership would 1) fix the crack in the windshield (which they did), 2) that we would have the opportunity to take the vehicle to our mechanic the following day (feb3rd) (which we did), and 3) that the tag, title and tax would be included in the priceWhere is that document? Also, is it common practice at Battison to not give the customer a copy of the original sales agreement? We were given nothingWe were also reassured SEVERAL times before signing that document, by the sales associate (***), that the TTL was included in the price and we were purchasing the car for $7,out the doorIn addition, I have no recollection of signing the first or third documents that you have includedThe second document which we signed in the finance department says nothing about the tag, title, and tax not being includedI certainly hope this is not a case of bait and switch, or even forgeryI will be giving both a severely negative review online of my experience as well as warning everyone in my sphere of influence not to do business at BattisonI will not let this go until Battison is honest and pays me the $that the dealership promised meThese business practices are wrong and won't be swept under the carpet.
Sincerely,
*** ***

Request to remove inquiries was mailed out todaySorry for the inconvenienceThank you

We're very sorryBattison Honda has never performed any repairs on this vehicleMr*** took this vehicle to Jim Norton Toyota for body workWe only got involved to help Mr*** cover some of the repair costEven with this car being out of warranty since 2011, we got Honda to pay 75% of
the repairWe forwarded this complaint to Jim Norton ToyotaThey agreed to goodwill Mr*** $They will be reaching out to himThank you

Again we're very sorry for the inconvenienceWe voided the contract and refunded the down paymentThank you

Hannah came in. We traded her out of the Rogue into another vehicle. She is happy.

Initial Business Response /* (1000, 5, 2015/08/10) */
We are very sorry that the vehicle that you were looking at day before got sold. With all the choices in the market we understand that you may have to think about it overnight. Unfortunately sometimes the vehicle that you're looking at today is...

the same vehicle that someone else was looking at yesterday. We asked you to buy this unit the night you were in. You choose not to. Following morning we had another customer came in and bought it. We have no record of running your credit card. Your credit card provider can verify that. Again we are very sorry. To help you out, we negotiated a great price for you on new CX-5 with Mazda dealership. For only $1,700 more you can get a brand new unit with no miles. Please let us know and we'll have the Mazda dealer reach out to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I verbally contracted for a car at $ 23.000.00 Not $ 24,700. If by chance the dealership wishes to provide a Honda at the same price I could agree.
Final Consumer Response /* (2000, 9, 2015/08/24) */
Spoke with Mr. [redacted], he let me know that the case has been resolved.

We're very sorry for the inconvenience. Documents attached:  1. Signed by you document stating that you understand that you are responsible for Tag, Tax and Title expense.2. Singed by you purchase agreement showing that Tag, Tax and Title expense was not included...

in our written agreement. 3. Signed by you document stating that there is nothing promised to you outside of our written purchase agreement.  Again we're very sorry for the inconvenience. Thank you.

The purchased vehicle was an out of state trade in. We have little control over how other states process their title work. However, we did the best we could to rush the lien release so that we could request a title. As soon as we received the title we shipped it via fedex overnight priority. It has...

been delivered per our records.

We're very sorry for the inconvenience. Airbag that we had in stock did not fit that vehicle. Unfortunately we have no control over Honda's airbag delivery time. Loaners available to all our customers even without the airbag issue. We're sorry that our salesperson didn't mention...

that upfront. Since Mr. [redacted] applied for financing the inquiry will show up on his credit. That inquiry will not effect his credit score. We fixed items after the sale that wasn't part of the purchase agreement to offset the waiting time. We backed out this deal completely which most of the dealers would not do. Again we're very sorry for the inconvenience.

Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] GENERAL MANAG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@battisonhonda.com
Revdex.com
I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted] FILING...

A Revdex.com COMPLAINT. WE WILL BE IN TOUCH WITH MS.[redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW.
THANKS
[redacted]
GENERAL MANAGER