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Gracie Laundry

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Gracie Laundry Reviews (4)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: First and foremost after three years of doing business with you, you dare say I want your money?? Your a fool! I ALSO own a business on the side and I am general manager of a retail flagship store; no one wants "your money"Secondly, even an apology I would have accepted but an apology was NOT given, so, you are lyingYou really think I would go this far for $70, no! It's a matter of principleSince you claim you didn't see it you dismissed me and WITHOUT an apologyI was so upset because you were so and in our last phone conversation I asked youSo that's itYou said yes because you didn't even see itLying is not the way to go here buddy order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 First and foremost after three years of doing business with you, you dare say I want your money?? Your a fool! I ALSO own a business on the side and I am general manager of a retail flagship store; no one wants "your money". Secondly, even an apology I would have accepted but an apology was NOT given, so, you are lying. You really think I would go this far for $70, no! It's a matter of principle. Since you claim you didn't see it you dismissed me and WITHOUT an apology. I was so upset because you were so and in our last phone conversation I asked you... So that's it... You said yes because you didn't even see it. Lying is not the way to go here buddy.  order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

First let me say that we take all complaints seriously and are very concerned about our relationships with all our customers. That being said we need to be very careful about claims of losses and...

damages. Laundromats do not operate on a very high profit margin and if every time a customer claimed an item lost we automatically made good on it, our doors would have closed a long time ago. Make no mistake, we are very aggressive about making good on our mistakes, but we learned a long time ago that customers make mistakes too. Those errors we can not afford to make good on. In order to eliminate the "he said, she said" aspect to this unending dilemma, within the last year we have spent several hundred dollars to put in an extensive video surveillance system. Security was one reason, but accountability was a reason as well. We have found that we can keep track of practically everything that goes on in the store. This includes being able to trace a customers bag from check in, through washing, drying, folding, and packing. We have reviewed the video thoroughly and have traced [redacted] bag and never saw the t-shirt that he is referring to. We have even asked him to review the tape with us and he refuses to. Instead he sent a complaint to you. We have apologized and repeatedly invited him to review the video and he claims to be too busy. I feel very strongly that we have extended him every curtesy and all he wants is our money, whether he is entitled to it or not. Thank You very much.

Review: The laundrymat lost one of my items. A tank top worth $70. They refuse to take responsibility for it, not even an apology. I want a reimbursement.Desired Settlement: I want my tank top paid for and an apology

Business

Response:

First let me say that we take all complaints seriously and are very concerned about our relationships with all our customers. That being said we need to be very careful about claims of losses and damages. Laundromats do not operate on a very high profit margin and if every time a customer claimed an item lost we automatically made good on it, our doors would have closed a long time ago. Make no mistake, we are very aggressive about making good on our mistakes, but we learned a long time ago that customers make mistakes too. Those errors we can not afford to make good on. In order to eliminate the "he said, she said" aspect to this unending dilemma, within the last year we have spent several hundred dollars to put in an extensive video surveillance system. Security was one reason, but accountability was a reason as well. We have found that we can keep track of practically everything that goes on in the store. This includes being able to trace a customers bag from check in, through washing, drying, folding, and packing. We have reviewed the video thoroughly and have traced [redacted] bag and never saw the t-shirt that he is referring to. We have even asked him to review the tape with us and he refuses to. Instead he sent a complaint to you. We have apologized and repeatedly invited him to review the video and he claims to be too busy. I feel very strongly that we have extended him every curtesy and all he wants is our money, whether he is entitled to it or not. Thank You very much.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First and foremost after three years of doing business with you, you dare say I want your money?? Your a fool! I ALSO own a business on the side and I am general manager of a retail flagship store; no one wants "your money". Secondly, even an apology I would have accepted but an apology was NOT given, so, you are lying. You really think I would go this far for $70, no! It's a matter of principle. Since you claim you didn't see it you dismissed me and WITHOUT an apology. I was so upset because you were so and in our last phone conversation I asked you... So that's it... You said yes because you didn't even see it. Lying is not the way to go here buddy. order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: LAUNDRIES

Address: 410 Cathedral Pkwy, New York, New York, United States, 10025


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