Gracious Rose Jewelry

Mr [redacted] did purchase this bracelet from us and the item is CLEARLY listed as custom made to order It's listed this way because our vendor cuts the length to order then assembles into a bracelet with clasps and ends, hence the "made to order" they also will not accept the return from us once it's cut It is custom There is nothing wrong with the bracelet, it's exactly as described if there were a quality issue of course we would have corrected that immediately Because Mr [redacted] is an older gentleman he will more then likely need a loop to view the metal hallmark but we assure you it is on the bracelet The truth is (customer email attached) Mr [redacted] purchased a bracelet for his wife and she didn't like it We did offer to exchange the made to order item for something his wife may like Our years in business and A+ rating with the Revdex.com speaks for itself, we are not "forcing things down customers throat" or "selling shoddy merchandise" - if we operated that way we wouldn't be in business It's unfortunate he is unhappy and we did try to resolve this with himAs far as his slanderous comment about us "adding" the return policy please use www.wayback.com to view our website over the years and see that it clearly state return policy is the same This has always been our policy didn't "change" it for him Also the bracelet is STILL on the website he is slightly confused as he actually purchased from our www.PlatinumOnly.com website,www.GraciousRose.com is the parent company and links to our Platinum jewelry at PlatinumOnly Here is the link to the product and our policy www.platinumonly.com/platinum_double_cable_link_chain.htmlwww.platinumonly.com/h...⇄ we did offer to exchange the bracelet for something she may like better We are very proud of our Revdex.com A+ rating and only have that because of quality products and happy customers He obviously didn't read the description and that is unfortunate but most of our custom items list lengths and pricing for the convenience of our customers They can see up front how much an 8" or 18" will cost because those are popular sizes, they are not in stock ready to go His own complaint states it took a week to receive - that's because it was being made for him

Mr. [redacted] did purchase this bracelet from us and the item is CLEARLY listed as custom made to order.  It's listed this way because our vendor cuts the length to order then assembles into a bracelet with clasps and ends, hence the "made to order" they also will not accept the return from us once...

it's cut.  It is custom.  There is nothing wrong with the bracelet, it's exactly as described if there were a quality issue of course we would have corrected that immediately.  Because Mr. [redacted] is an older gentleman he will more then likely need a loop to view the metal hallmark but we assure you it is on the bracelet.   The truth is (customer email attached) Mr. [redacted] purchased a bracelet for his wife and she didn't like it.  We did offer to exchange the made to order item for something his wife may like.  Our 14 years in business and A+ rating with the Revdex.com speaks for itself, we are not "forcing things down customers throat" or "selling shoddy merchandise" - if we operated that way we wouldn't be in business.  It's unfortunate he is unhappy and we did try to resolve this with him. As far as his slanderous comment about us "adding" the return policy please use www.wayback.com to view our website over the years and see that it clearly state return policy is the same.  This has always been our policy didn't "change" it for him.  Also the bracelet is STILL on the website he is slightly confused as he actually purchased from our www.PlatinumOnly.com website,www.GraciousRose.com is the parent company and links to our Platinum jewelry at PlatinumOnly.  Here is the link to the product and our policy.  www.platinumonly.com/platinum_double_cable_link_chain.htmlwww.platinu...⇄ we did offer to exchange the bracelet for something she may like better.  We are very proud of our Revdex.com A+ rating and only have that because of quality products and happy customers.  He obviously didn't read the description and that is unfortunate but most of our custom items list lengths and pricing for the convenience of our customers.  They can see up front how much an 8" or 18" will cost because those are popular sizes, they are not in stock ready to go.  His own complaint states it took a week to receive - that's because it was being made for him.