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Graco Awards, L.P.

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Graco Awards, L.P. Reviews (2)

Dear Whom This May Concern, I disagree with the response, because the statement that was provided is not correct I also requested I be contacted by someone from a higher position about this situation In no way did I curse when I came in to pick up my paperwork There were one customer at the location and two workers One worker was not able to witness anything and the other worker was dealing with the a customerAlso, no comment have been made about customer service about this manager She stated over the phone, "I am the manger and I do not care who you was dealing with I am the managerYou can like it or not I asked her is this is how you treat a customer who provided business and was charge a good amount for taxes to be complete I stated, that I have heard other negative feedback of how she deal with customersShe stated, she do not care and she do not care what I do and my business is not important to herYes, this can be said it is hear say, but in no way anyone have apologized or show any professionalism about customer service The response just continue to state how the customer continue to complain to justify the behavior of lack professional In no way I contacted this business everyday about my taxes this is why I asked why was she contacting me? I was dealing with a representative that were helping and taking care of my situationShe did not call to apologize for not entering my appointment so why would she call at this pointAlso, customer service is part of the business I would like to hear from someone higher up than she and excluded her manger which is familyThank you, [redacted]

Dear Whom This May Concern,
I disagree with the response, because the statement that was provided is not correct.  I  also requested I be contacted by someone from a higher position about this situation.  In no way did I curse when I came in to pick up my paperwork.  There were one customer at the location and two workers.  One worker was not able to witness anything and the other worker was dealing with the a customer.
Also, no comment have been made about customer service about this manager.  She stated over the phone,  "I am the manger and I do not care who you was dealing with I am the manager. You can like it or not.  I asked her is this is how you treat a customer who provided business and was charge a good amount for taxes to be complete.  I stated, that I have heard other negative feedback of how she deal with customers. She stated, she do not care and she do not care what I do and my business is not important to her.
Yes, this can be said it is hear say, but in no way anyone have  apologized or show any professionalism about customer service.  The response just continue to state how the customer continue to complain to justify the behavior of lack professional.  In no way I contacted this business everyday about my taxes this is why I asked why was she contacting me?  I was dealing with a representative that were helping and taking care of my situation. She did not call to apologize for not entering my appointment so why would she call at this point. Also, customer service is part of the business.  
I would like to hear from someone higher up than she and excluded her manger which is family.
Thank you,
[redacted]

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