Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Thank you for contacting GracoAfter further review of the matter we have found the followingThe stroller was returned on 7/after this we immediately sent out a check to the address the customer requestedIt was returned to our Finance dept on 8/(undeliverable address)We then reached out to the customer advising the check was returnedThe customer was adamant we send it back out to the same addressWe sent the check back out on 12/We have advised the customer to allow 10-business days for delivery
Initial Business Response / [redacted] (1000, 7, 2015/11/19) */ We have attempted to reach out to the customer several timesWe also left a few messages to call us back so that we can help resolve the issueThe customer called back today and advised she was out of town and would not be able to provide specific product information at this time
Final Consumer Response / [redacted] (3000, 15, 2015/07/22) */ Original Message From: [redacted] Sent: Wednesday, July 22, XXXX XX:XX AM To: [redacted] @greensboro.Revdex.com.org Subject: Complaint XXXXXXXX Hello, After phone calls to Graco and contacting a lawyer, graco finally replaced my car seat While they did replace my car seat I feel that their Revdex.com report should reflect the great measures I had to go through for them to honor their product that they agreed was faulty but did not meet recall requirements yetNo one should have to endure months and phone calls to get help with a product that they inevitably knew was faulty Thank you, [redacted] Sent from my iPhone
Initial Business Response / [redacted] (1000, 5, 2015/12/22) */ Thank you for contacting GracoAfter further review of the matter we have found the followingThe stroller was returned on 7/after this we immediately sent out a check to the address the customer requestedIt was returned to our Finance dept on 8/(undeliverable address)We then reached out to the customer advising the check was returnedThe customer was adamant we send it back out to the same addressWe sent the check back out on 12/We have advised the customer to allow 10-business days for delivery
Initial Business Response / [redacted] (1000, 7, 2015/11/19) */ We have attempted to reach out to the customer several timesWe also left a few messages to call us back so that we can help resolve the issueThe customer called back today and advised she was out of town and would not be able to provide specific product information at this time
Final Consumer Response / [redacted] (3000, 15, 2015/07/22) */ Original Message From: [redacted] Sent: Wednesday, July 22, XXXX XX:XX AM To: [redacted] @greensboro.Revdex.com.org Subject: Complaint XXXXXXXX Hello, After phone calls to Graco and contacting a lawyer, graco finally replaced my car seat While they did replace my car seat I feel that their Revdex.com report should reflect the great measures I had to go through for them to honor their product that they agreed was faulty but did not meet recall requirements yetNo one should have to endure months and phone calls to get help with a product that they inevitably knew was faulty Thank you, [redacted] Sent from my iPhone