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Graco Children's Products Inc.

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Reviews Graco Children's Products Inc.

Graco Children's Products Inc. Reviews (6)

Initial Business Response /* (1000, 7, 2015/11/19) */
We have attempted to reach out to the customer several times. We also left a few messages to call us back so that we can help resolve the issue. The customer called back today and advised she was out of town and would not be able to provide...

specific product information at this time.

Initial Business Response /* (1000, 5, 2015/12/22) */
Thank you for contacting Graco. After further review of the matter we have found the following. The stroller was returned on 7/14 after this we immediately sent out a check to the address the customer requested. It was returned to our Finance...

dept on 8/17 (undeliverable address). We then reached out to the customer advising the check was returned. The customer was adamant we send it back out to the same address. We sent the check back out on 12/7. We have advised the customer to allow 10-14 business days for delivery.

Final Consumer Response /* (3000, 15, 2015/07/22) */
Original Message
From: [redacted]
Sent: Wednesday, July 22, XXXX XX:XX AM
To: [redacted]@greensboro.Revdex.com.org
Subject: Complaint XXXXXXXX
Hello,
After 10 phone calls to Graco and contacting a lawyer, graco finally replaced my car seat....

While they did replace my car seat I feel that their Revdex.com report should reflect the great measures I had to go through for them to honor their product that they agreed was faulty but did not meet recall requirements yet. No one should have to endure 3 months and 10 phone calls to get help with a product that they inevitably knew was faulty.
Thank you,
[redacted]
Sent from my iPhone

Initial Business Response /* (1000, 6, 2016/08/12) */
Reached out to consumer. The only thing we are missing is Proof of Purchase to complete warranty request. Consumer will provide proof of purchase within the next hour. I will review the notes video and pictures to make a decision on either a...

replacement or refund.

Thank you for allowing us to respond to the consumers concern.  After being hung up on by the consumer.  We were able to speak with her again and advised as a one time courtesy we would do the following.  Upon release of the product to Fed-Ex or our 3rd Party pickup vendor we would...

process request to order her new product.  Due to heavy demand at our distribution center we were not able to guarantee the product would arrive at her home by Thursday.  We offered to ship the product to the Hotel the consumer would be visiting (she declined this offer).  She only wanted it sent to her home.  Per her Fed-Ex tracking information the product was delivered to the consumers address at 1:52pm Friday 3/10.

Initial Business Response /* (1000, 9, 2016/10/04) */
Per the consumers internal case a refund was issued to the consumer. The check was processed on 9/26. Please allow 10 business days for delivery of check.

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