Complaint: [redacted] I am rejecting this response because:Unacceptable response from Gracy Travel International received on 8-31-to a Revdex.com (Revdex.com) compliant that was closed on 8-21-2017.The Revdex.com states in their complaint closeout letter to me, "We regret to inform you that we have not received a response from the company despite repeated attempts to reach the businessThe business's failure to make a good faith effort to resolve this dispute is now publicly accessible in their Business Profile and will be available for three years from the date the dispute was originally filed." What else can I say?Not only was Gracy Travel International inattentive to detail when using the credit card information I entrusted them with, but Gracy Travel International was inattentive to detail when responding to the Revdex.com by the set deadlineApparently, inattentiveness to detail and poor customer service is a hallmark business practice at Gracy Travel International, based on their exhibited business practices thus far.The desired settlement request from the Revdex.com complaint remains unchanged--for the recordA full refund to the card issuer / full chargeback of ALL agency fees--EVERYTHING charged on my now closed credit card by this travel agencyWhy would I need tickets and arrangements to South Africa, when the safari has been cancelled and a refund given by the outfitter, due to the stress inducing and personal time consuming incompetence of this travel agency's employee? Does this sub-standard travel agency REALLY think I would trust them after all of this?The credit card was frozen and subsequently cancelled, as the trust concerning fair and honest billing between the business (Gracy Travel International) and the clients ( [redacted] and [redacted] ) had been compromisedNo other explanation is necessaryPeriod.This matter has been turned over to the card issuing bank, to be resolved in accordance with the applicable federal laws, credit card rules and agreements, regulations and precedents regarding disputed transactions Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Unacceptable response from Gracy Travel International received on 8-31-to a Revdex.com (Revdex.com) compliant that was closed on 8-21-2017.The Revdex.com states in their complaint closeout letter to me, "We regret to inform you that we have not received a response from the company despite repeated attempts to reach the businessThe business's failure to make a good faith effort to resolve this dispute is now publicly accessible in their Business Profile and will be available for three years from the date the dispute was originally filed." What else can I say?Not only was Gracy Travel International inattentive to detail when using the credit card information I entrusted them with, but Gracy Travel International was inattentive to detail when responding to the Revdex.com by the set deadlineApparently, inattentiveness to detail and poor customer service is a hallmark business practice at Gracy Travel International, based on their exhibited business practices thus far.The desired settlement request from the Revdex.com complaint remains unchanged--for the recordA full refund to the card issuer / full chargeback of ALL agency fees--EVERYTHING charged on my now closed credit card by this travel agencyWhy would I need tickets and arrangements to South Africa, when the safari has been cancelled and a refund given by the outfitter, due to the stress inducing and personal time consuming incompetence of this travel agency's employee? Does this sub-standard travel agency REALLY think I would trust them after all of this?The credit card was frozen and subsequently cancelled, as the trust concerning fair and honest billing between the business (Gracy Travel International) and the clients ( [redacted] and [redacted] ) had been compromisedNo other explanation is necessaryPeriod.This matter has been turned over to the card issuing bank, to be resolved in accordance with the applicable federal laws, credit card rules and agreements, regulations and precedents regarding disputed transactions Regards, [redacted]