Grad Images

I received my sons grad picture, I paid extra for a complexion touch up, the picture I paid over $35 dollars for was total garbage. It was cheap thin photo paper which wasn't package properly so came partially bent. The colouring was poor, it was so blue my son looked a terrible colour and the so called complexion touch up was non existent. When I complained it was suggested I pay extra for further touch ups. I have been going back and forward with email but no one has offered any solution except to pay more money. The customer service is horrendous, I'm one very dissatisfied customer.

I sincerely apologize for any inconvenience these issues may have caused the customer. I have taken the liberty of refunding the customer’s account of $65.   However, according to our website, the digital download that was purchased is non-refundable. That information can be located under...

Frequently Asked Question. Our digital images return policy states that, “Please note that digital images and CDs are not refundable.”   We value our customers, and I hope that this has cleared up any concerns.

We called and spoke with the customer. We have provided her with a full refund, a reorder of her photos with some additional complimentary photos for the trouble, and we are having the lab expedite her order.

I would like to apologize for the misunderstanding that was experienced by the customer. However, the customer service representatives instructed the customer correctly. The photos were taken at two different events and days, so they aren’t usually combined.   I am pleased to say that we came...

to a resolution for this case: we did honor the customer’s request for the buy one get one free. The order was placed by one of the customer service representatives on6/26.

I would like to congratulate you on such a huge accomplishment, which takes a great deal of determination. According to your customer profile your ordered was placed on December 22, 2016 and your order email confirmation was sent the same day.  The tassel frame that you ordered was shipped out...

on July 13, 2017; several months later. I would like to apologize for the delay in your shipment, as it is always our goal to provide exceptional customer service; in which we failed you there.  To correct our error, I have given you a full refund and expedited your tassel frame order to the new address that you provided. I hope this package reaches you in a timely matter, without any complications.

Customer was contacted and provided a refund for the issue.

Our company prides ourselves in the level of photography expertise that we provide. Therefore, it deeply saddens me that this customer wasn’t pleased the photo proofs; as we provide individualized customer service by working with customer to provide satisfaction.   However, no photo is...

perfect, so for an additional cost our company does offer touch ups to appease each customer.   Nevertheless, we value 100% customer satisfaction, so we have reached out to the customer several times via email and phone to no avail to offer free touch ups. The customer’s account has been notated of the offer for whenever they are ready to place an order.   I hope this clears up any concerns or issues, as we look forward to assisting this customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.    Hence, I dont know how will I get the refund. I closed my account in the U.S. Bank. How about sending a check to my address in Florida. That will work for me. ( if you have anothor method, let me know)  If you cannot contact me regarding the place of delivery. this is the organization that will receive my shipment. Call them for assistance.  [redacted] regards,     thanks!    Hence, the refund will be given to the card I ordered from ( I already closed my account in that bank ) please let me know if there is any other way that I can get my refund. ( check for example ).  Regards,
Rayan Almokharrij

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me.  They were very quick to get back to me and resolve this matter. I have received my new items and are happy with the result. 
Regards,
[redacted]