Grade A Plumbing Inc.

Grade A Plumbing was dispatched to replace water heater under American Home Shield warrantyThis company is a scamThey contract with AHS and then make up additional outrageous charges, in addition to what's coveredWater heater had to be replaced under AHS warrantyGrade A Plumbing came up with additional charge of $to move the vent lineThe existing heater, which is the same capacity and brand as the replacing one is in this location and nothing needs to be moved, let alone for $ They prey on people who are uninformed This puts the customer in a difficult situation - if they refuse to pay the additional charge, they don't get any coverage from AHS and get nothing from insuranceWhen I called to complain about this outrageous charge they were trying to extort, they (Joe) were not friendly and eventually just hung up on meUnfair charges under non-competitive bidding are not to be toleratedI will be making a complaint with Revdex.com and make sure to leave a review in Google reviews I would not recommend using this company, unless you want to be scammed for additional money

To Whom it may concern,        On June 7th 2016 we went out on a service call at [redacted].  The company that sent us out was the home owner's home warranty company.  The home warranty company dictates what they will pay to repair and what they wont.  The home...

warranty company makes all decisions on coverage.  Our technician only relays what he sees.  It turns out that the customer's policy was only a few days old and this claim was denied.  When a claim is denied that means that we can not bill the home warranty company for any cost associated with the repair.  The customer does have an option to get a second opinion, which as far as I am aware was not utilized.  The customer can also pay to have the repair made, which was refused.  There was no repaired made and no charge for repairs.  Our company did not cause the failure we were dispatched to repair.  The home warranty is our client, and this customer is their client, until which time they want to pay for the repair, then they become our client.  We are sorry for the home owner being upset about the denied claim but there was no malice or destruction of her property from our part.Thank You, Adam RPresident