GradeBeam

Initial Business Response / [redacted] (1000, 8, 2014/12/11) */ Contact Name and Title: [redacted] - Manager Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @texturacorp.com I have reached out via telephone and left a message for [redacted] to take care of this issueI am waiting for a call back so we can resolve their issue with expanded access or a refund Construct-A-Lead is a new feature that was not available at the time they purchased our serviceAlso, they can call us so we can help them maximize the benefits of the serviceFrom what I can see it looks like they never filled out their profile completely and this may be the reason they aren't getting the best value for their investment at this time I was unaware of their issue until this notice and wish they would have called our support line to talk to us about this Initial Consumer Rebuttal / [redacted] (3000, 10, 2014/12/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) We are trying to get our money back and they don't want to give it to us

Initial Business Response /* (1000, 8, 2014/12/11) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@texturacorp.com
I have reached out via telephone and left a message for [redacted] to take care of this issue. I am waiting for a call back so we can...

resolve their issue with expanded access or a refund.
Construct-A-Lead is a new feature that was not available at the time they purchased our service. Also, they can call us so we can help them maximize the benefits of the service. From what I can see it looks like they never filled out their profile completely and this may be the reason they aren't getting the best value for their investment at this time.
I was unaware of their issue until this notice and wish they would have called our support line to talk to us about this.
Initial Consumer Rebuttal /* (3000, 10, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are trying to get our money back and they don't want to give it to us.

Initial Business Response /* (1000, 8, 2014/12/11) */
Contact Name and Title: [redacted] - Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@texturacorp.com
I have reached out via telephone and left a message for [redacted] to take care of this issue. I am waiting for a call back so...

we can resolve their issue with expanded access or a refund.
Construct-A-Lead is a new feature that was not available at the time they purchased our service. Also, they can call us so we can help them maximize the benefits of the service. From what I can see it looks like they never filled out their profile completely and this may be the reason they aren't getting the best value for their investment at this time.
I was unaware of their issue until this notice and wish they would have called our support line to talk to us about this.
Initial Consumer Rebuttal /* (3000, 10, 2014/12/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are trying to get our money back and they don't want to give it to us.