Gradient Technology Systems

Before even attempting to explain the reasons leading to this unintended mistake, we would like to sincerely apologize for any inconvenience this may have caused.Gradient Technology Systems LLC is a 3rd party Independent Support provider for all PC related issues like Software conflicts, hardware
Crashes, issues with Operating System, *** Technical Support and many others services for Several brands.At Gradient Technology Systems LLC, customer satisfaction is something that we take very seriously and would never compromise under any circumstancesUnfortunately, sometimes unavoidable delays/mistakes happenIn such rare cases, a satisfactory solution is always in place and preventable meaSures are introduced not to recur such delays/mistakes.On dated Sep 2016, only after *** *** ***agreed to our services over the recorded line, our technician worked on her system professionally and diligently and she was well informed about all the work we did to remove the malicious bugs and enhance the system performance which was her primary concern.In the case of ** *** ***, the list of jobs done on her Computer Were :Our technician cleaned up the virusesAll the traces of malwares and cookies in the system were fixed so that the computer can function smoothly and fastOur technician cleaned up Trozans from the computer systemOur technician fixed up some of the unresponding *.dll files which were corrupted and causing incorrect starting of the systemAnd after fixing them, the system worked well and started correctlyFirewalls and other generic default security were checked in order to see that all the portals in the computer are properly secured from the router and from the system as well and that there are no active ftp in the system. After rectifying the faults in her computer system, ** *** *** confirmed that her computer is now functioning well and expressed her full satisfaction over our technical support. However, Customer's husband over paid us $in error for which we have sent our refund check of $to herA copy of letter and check sent to ** *** *** are enclosed for your kind information. I hope you find this action satisfactory and up to your expectations. Should you require any further particulars in this case, kindly do not hesitate to Write to us. With sincere thanks and best wishes,Customer Support DivisionGradient Technology Systems LLC

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Everything worked out, thanks for you help
Regards,
*** ***

In this connection we have sent our response on March 23, to you which has been delivered to your office on 03/27/and the matter again informed to you vide our second letter dated 03/23/ We trust that you would have received the replies However, for your kind information, we attach copies of the replies sent to you and to ** *** *** along with our refund check to her for your kind perusal and necessary actions and with a request for closure of the complaint case However, we are extremely sorry for the inconvenience to you in this matter.In case of any further clarification in this matter, kindly do not hesitate to advise us.Thanking you and with best wishesSincerelyGradient Technology Systems LLC

Dear Sir/Maa'm,Gradient Technology Systems received the above-referenced customer complaint and appreciates the opportunity to respond. Specifically, complainant (Complain ID: [redacted]) complains that the recently released that 'you have been hacked' warning across the front of [redacted] account,...

regarding his/her bank account security & potential Scam.Account research regarding this complaint shows that this customer database does not exists with us. Also regarding complainant (Complaint ID: [redacted]) bank accounts security, as per our company policy, we never ask any customer personal or financial information from customer over the telephonic conversations. We tried to contact this complainant (Complaint ID: [redacted]) multiple time. However, customer is not responding on provided contact number.This is to inform you that Gradient Technology Systems is an independent 3rd party Support provider of technical support services for several brands. So hereby it disclaims we do not own any of the brandsSince there is no fund mailed or charged the complainant (Complaint ID: [redacted]) via any other resources, Gradient Technology Systems sincerely regrets any inconvenience this issue may have caused. Please feel free to contact me directly at ###-###-#### Ext. [redacted] if you have any additional questions or concerns in this matter.Regards, Harpreet S[redacted]Customer Appeals Manager, Executive Response