Thank you for the opportunity to respondThe previous owner's finance company required they call in to verify in fact that the vehicle was tradedThe previous owner being in the military had been unreachable but has since been able to contact the finance company to verify thisWe are expecting
this title to come in this weekWe apologize for the delays as this is not something we have encountered with a finance company previously
Unfortunately, when the traded in there was a second lien on the vehicle we were unaware ofWe immediately reached out to that lien holder and paid that lienWe have just verified this morning the DMV now has all the information they needed to release that leinWe will be sending a runner to the
DMV today to pick up the tagWe apologize for this delay as we were completely unaware from the previous owner that a second lien existedWe will reach out to Ms*** today to arrange getting her tag to her
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Crown Honda refunding the $799.00 and thank them for their prompt attention to this matter.
Thank you for bringing this to our attention, after looking into this further we have failed to complete this refund. It was overlooked in the one part of the process. I apologize on behalf of Crown Honda and will make sure this is handled immediately. We will reach out to Mr. [redacted] today with a tracking number and overnight the check.
Thank you for the opportunity to look into this complaint. In the interest of customer satisfaction and maintaining our long term business relationship with Mr. [redacted] we will be refunding the Resistal. Again, thank you for this opportunity.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and I accept it
Thank you for the opportunity to respondThe previous owner's finance company required they call in to verify in fact that the vehicle was tradedThe previous owner being in the military had been unreachable but has since been able to contact the finance company to verify thisWe are expecting
this title to come in this weekWe apologize for the delays as this is not something we have encountered with a finance company previously
Unfortunately, when the traded in there was a second lien on the vehicle we were unaware ofWe immediately reached out to that lien holder and paid that lienWe have just verified this morning the DMV now has all the information they needed to release that leinWe will be sending a runner to the
DMV today to pick up the tagWe apologize for this delay as we were completely unaware from the previous owner that a second lien existedWe will reach out to Ms*** today to arrange getting her tag to her
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept Crown Honda refunding the $799.00 and thank them for their prompt attention to this matter.
Thank you for bringing this to our attention, after looking into this further we have failed to complete this refund. It was overlooked in the one part of the process. I apologize on behalf of Crown Honda and will make sure this is handled immediately. We will reach out to Mr. [redacted] today with a tracking number and overnight the check.
Thank you for the opportunity to look into this complaint. In the interest of customer satisfaction and maintaining our long term business relationship with Mr. [redacted] we will be refunding the Resistal. Again, thank you for this opportunity.