Graduate School USA

Dear [redacted] :Re: Complaint of [redacted] , your File # [redacted] Graduate School USA (GSUSA) is in receipt of your April 12, 2016, letter regarding the above referenced matterWe appreciate the opportunity to communicate with you and resolve this matter.GSUSA has a policy that a student is not eligible for a completion certificate if they do not remain in the class for the entire instructional timeframeHowever, we understand [redacted] 's concerns and her frustration not only in fact that her instructor told her that there would be no problem, but also with any real or perceived shortcomings on the GSUSA website.GSUSA is in the process of updating its websiteWe appreciate [redacted] bringing to our attention the concern of finding a specific policy when a student is simply registering for a single courseGSUSA will also review the communications process by which instructors advise students about completion of coursework issues, as well as enhanced information during the registration process.We are prepared to issue [redacted] her certificate of completionIf [redacted] could contact me at the address, e-mail, or telephone below, we will make that adjustment promptly.GSUSA takes customer service very seriously and our Federal employee customers are one of our most valuable assetsAgain, thank you for bringing this matter to our attention.Very truly yours, James *G***General Counsel Graduate School USA

Dear [redacted]:Re: Complaint of [redacted], your File #[redacted]Graduate School USA (GSUSA) is in receipt of your April 12, 2016, letter regarding the above referenced matter. We appreciate the opportunity to communicate with you and resolve this matter.GSUSA has a policy that a student...

is not eligible for a completion certificate if they do not remain in the class for the entire instructional timeframe. However, we understand [redacted]'s concerns and her frustration not only in fact that her instructor told her that there would be no problem, but also with any real or perceived shortcomings on the GSUSA website.GSUSA is in the process of updating its website. We appreciate [redacted] bringing to our attention the concern of finding a specific policy when a student is simply registering for a single course. GSUSA will also review the communications process by which instructors advise students about completion of coursework issues, as well as enhanced information during the registration process.We are prepared to issue [redacted] her certificate of completion. If [redacted] could contact me at the address, e-mail, or telephone below, we will make that adjustment promptly.GSUSA takes customer service very seriously and our Federal employee customers are one of our most valuable assets. Again, thank you for bringing this matter to our attention.Very truly yours, James *. G[redacted]General Counsel Graduate School USA

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]