Complaint: [redacted] I am rejecting this response because: Was not told there was a feeTook plates,gave them masters keysAlso books that came with car.under miles 27,still wasNot told there was a fee by R Latoraaca unless you need a magnify glassIf I brought another Toyota I would not have to pay? Plus I turned it in months earlyThis is how they treat there customers! Regards, [redacted]
Who did you talk to so we can make sure we retrain them? It is our business policy to give a refund for unused monthsIt has been this policy forever and we have 1,000's of people on the unlimited program without incidentI can see your information and that you did not use it for monthsWe will issue a refund, as it is our policy, for those three monthsPlease return at your convenience and we will issue you a refund and a $gift card for your inconvenienceThank you
Complaint: [redacted] I am rejecting this response because: as I stated in my original complaint, I did stop in to the business already and was told that I would not be given a refund How do I know that if I drive there again, I will be given a different response? Is there a particular person I should ask for if I drive there again? Sincerely, [redacted] ***
*** ***11:AM (minutes ago)tomeTo who it may concern: The customer leased their Toyota from one of our competitors Prestige Toyota and returned their lease to us
Crestmont ToyotaThe fee in question is on the original lease contract from PrestigeThe disposition fee is a contractual obligation that is made clear on the lease contractCrestmont was only a drop off point to return the vehicle back to Toyota Financial ServicesThe lease return form singed at Crestmont specifies we are not responsible for any fees associated with the return of their leased vehicle
From: *** *** *** Sent: Tuesday, July 07, 5:PM To: *** Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** Hi, I received a response from this business as a result of my claim to the Revdex.comMy claim
I.D was ***This business agreed to pay half the costs ($263) but refused to admit any wrongdoing. I am glad that reporting to the Revdex.com got a response that I was unable to get which is unfortunateThank you, *** ***
*** ***
Sorry our program wasn't explained to you better, we try to do our best and have signs explaining the program throughout our siteJust come down and ask for a refundYou had no need to go to Revdex.comWe can track through our system to see that it wasn't used and will reimburse you for all months that
were not usedThis has always been our policy and always will, our goal is not to take advantage of customers but to offer them a great deal, unlimited car washes, at a fair pricePlease ask for a manager on your next visit and he will look up your vehicle, make sure you are discontinued on our program and reimburse you for any unused months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Who did you talk to so we can make sure we retrain them? It is our business policy to give a refund for unused months. It has been this policy forever and we have 1,000's of people on the unlimited program without incident. I can see your information and that you did not use it for 3 months. We will issue a refund, as it is our policy, for those three months. Please return at your convenience and we will issue you a refund and a $25 gift card for your inconvenience. Thank you.
Complaint: [redacted]
I am rejecting this response because: as I stated in my original complaint, I did stop in to the business already and was told that I would not be given a refund. How do I know that if I drive there again, I will be given a different response? Is there a particular person I should ask for if I drive there again?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Was not told there was a fee. Took plates,gave them 2 masters keys. Also books that came with car.under miles 27,007 still was. Not told there was a fee by R Latoraaca unless you need a magnify glass. If I brought another Toyota I would not have to pay? Plus I turned it in 2 months early. This is how they treat there customers!
Regards,
[redacted]
Complaint: [redacted] I am rejecting this response because: Was not told there was a feeTook plates,gave them masters keysAlso books that came with car.under miles 27,still wasNot told there was a fee by R Latoraaca unless you need a magnify glassIf I brought another Toyota I would not have to pay? Plus I turned it in months earlyThis is how they treat there customers! Regards, [redacted]
Who did you talk to so we can make sure we retrain them? It is our business policy to give a refund for unused monthsIt has been this policy forever and we have 1,000's of people on the unlimited program without incidentI can see your information and that you did not use it for monthsWe will issue a refund, as it is our policy, for those three monthsPlease return at your convenience and we will issue you a refund and a $gift card for your inconvenienceThank you
Complaint: [redacted] I am rejecting this response because: as I stated in my original complaint, I did stop in to the business already and was told that I would not be given a refund How do I know that if I drive there again, I will be given a different response? Is there a particular person I should ask for if I drive there again? Sincerely, [redacted] ***
*** ***11:AM (minutes ago)tomeTo who it may concern: The customer leased their Toyota from one of our competitors Prestige Toyota and returned their lease to us
Crestmont ToyotaThe fee in question is on the original lease contract from PrestigeThe disposition fee is a contractual obligation that is made clear on the lease contractCrestmont was only a drop off point to return the vehicle back to Toyota Financial ServicesThe lease return form singed at Crestmont specifies we are not responsible for any fees associated with the return of their leased vehicle
From: *** *** *** Sent: Tuesday, July 07, 5:PM To: *** Subject: FW: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #*** Hi, I received a response from this business as a result of my claim to the Revdex.comMy claim
I.D was ***This business agreed to pay half the costs ($263) but refused to admit any wrongdoing. I am glad that reporting to the Revdex.com got a response that I was unable to get which is unfortunateThank you, *** ***
*** ***
Sorry our program wasn't explained to you better, we try to do our best and have signs explaining the program throughout our siteJust come down and ask for a refundYou had no need to go to Revdex.comWe can track through our system to see that it wasn't used and will reimburse you for all months that
were not usedThis has always been our policy and always will, our goal is not to take advantage of customers but to offer them a great deal, unlimited car washes, at a fair pricePlease ask for a manager on your next visit and he will look up your vehicle, make sure you are discontinued on our program and reimburse you for any unused months
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
Who did you talk to so we can make sure we retrain them? It is our business policy to give a refund for unused months. It has been this policy forever and we have 1,000's of people on the unlimited program without incident. I can see your information and that you did not use it for 3 months. We will issue a refund, as it is our policy, for those three months. Please return at your convenience and we will issue you a refund and a $25 gift card for your inconvenience. Thank you.
Our Basic Full Service inside and out car wash is $22. You paid for only an exterior car wash. Please check your receipt.
Complaint: [redacted]
I am rejecting this response because: as I stated in my original complaint, I did stop in to the business already and was told that I would not be given a refund. How do I know that if I drive there again, I will be given a different response? Is there a particular person I should ask for if I drive there again?
Sincerely,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Was not told there was a fee. Took plates,gave them 2 masters keys. Also books that came with car.under miles 27,007 still was. Not told there was a fee by R Latoraaca unless you need a magnify glass. If I brought another Toyota I would not have to pay? Plus I turned it in 2 months early. This is how they treat there customers!
Regards,
[redacted]