Graf Investments, Inc.

Response to Business Bureau Complaint RE: [redacted]
We can appreciate and understand the frustration of [redacted]’s move to Yakima due to her job transfer. However; the frustration should not come against Graf Investments. The team here has gone above and beyond to help [redacted] get into housing...

as quick as possible.
[redacted] did reserve a condo that was currently on notice, and then pulled off the market by the owner. As the managing company, we had to follow the owner’s instruction to no longer lease out this home. As a company, we do sincerely apologize for this. Understanding [redacted]’s need in finding a home, we worked hard to finding and showing her other homes within her personal preferences. The current market is highly active and we had limited rentals available within the time frame she needed. She was informed of the two apartments we did have available and she chose to reserve [redacted], sight unseen. When she arrived in town and viewed the complex, she decided she did not want to live here. [redacted] mentions this complex as being “mis-advertised” for not listing it as a senior community but it is not a designated senior living community. Those who understand the Fair Housing Act will agree that we are “prohibited from the making, printing and publishing of advertisements which state a preference, limitation or discrimination on the basis of race, color, religion, sex, handicap, familial status, or national origin” (Fair Housing Act, Section 804c).
The legal document that was signed, by [redacted], in securing [redacted] known as the Earnest Money; does not require us to return this earnest money, should the prospective resident back out. However, knowing and understanding the situation that [redacted] was in, we willing agreed to let her transfer this deposit to the other available unit, [redacted] Ave.
The Earnest Money that was signed for [redacted] stated that the estimated move in date was June 8th 2016. That same day the current resident extended another month and [redacted] agreed and signed to the changed, estimated move in date of July 8th. We are unable to give an exact move in date due to the pending condition and damage of a home; therefore, we give an estimated move in date with a stated 7-day leeway to accommodate for any needed repairs, cleaning, etc. The keys were turned in on July 1st 2016 and the move out was performed this same day. Damage was found to the bathroom floor and needs professional repair. [redacted] was demanding an exact move in date on Friday July 1st, but out of respect, we will not provide our customers with a false date. The three-day holiday weekend also set us back a day on turn over but we assured [redacted] we would be performing the needed maintenance and scheduling the professional vendors just as quickly as possible, us also relying on their time frames to schedule the work.
Again, we do sympathize with [redacted]’s move and her time frame but at the same time, we can only do as much as we can do. The information was given upon her renting the homes and we did make special acceptances for her. We have been in communication with the scheduling but an exact move in date is just not possible yet. [redacted] and her husband are aware that we are still estimating for a July 12th move in.
Regarding the office hours, the office promptly opens at 8AM and closes at 5:30PM, Monday through Friday. Property Managers are in and out of the office throughout the day, attending to different customer and resident needs.
We are happy to answer any further questions or provide any needed documentation.

Thank you for letting us know you did not receive our first response. We had faxed and mailed out the attached response on 10/23/15. Again, we are sorry for the delay. I have attached out response for your review.Please let us know if there is anything else we can provide.Graf Investments