Good afternoon, Please note that the following email was sent to the complainant today: [redacted] I am writing in regards to your call to our office last week regarding a late [redacted] I understand that you did not see the insert and return payment envelope that were included in the original invoice that we send to you in November, and ended up sending your payment to our previous address Because late fees and certified mail fees are put in place by the Board of Directors, and not by our company, only they have the authority to waive said fees If you would like to request a waiver of any of the fees on your account please put your request in writing and send it to our office for the Board's consideration Please be assured that it was not the intention of anyone in our office to inconvenience you in any way Sincerely, [redacted] Community Manager GRAHAM MANAGEMENT [redacted] Thank you, [redacted] Graham Management
Good afternoon, Please note that the following email was sent to the complainant today: [redacted] I am writing in regards to your call to our office last week regarding a late [redacted] I understand that you did not see the insert and return payment envelope that were included in the original invoice that we send to you in November, and ended up sending your payment to our previous address Because late fees and certified mail fees are put in place by the Board of Directors, and not by our company, only they have the authority to waive said fees If you would like to request a waiver of any of the fees on your account please put your request in writing and send it to our office for the Board's consideration Please be assured that it was not the intention of anyone in our office to inconvenience you in any way Sincerely, [redacted] Community Manager GRAHAM MANAGEMENT [redacted] Thank you, [redacted] Graham Management