All paperwork is signed and in orderCustomer had us cancel extended warranty and we explained that the refund would be sent to the lien holder to reduce the payoffFront tires and rear tires were two different brandsThe tread depth was fine but we replaced them with a new set at no charge to customerCustomer came back in shortly after she bought the car and wanted a truckWe had a deposit on the truck that she was interested in and the customer who left the deposit came back in and purchased the truckWe offered to find Ms [redacted] another truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]
Response:Mr***'s truck ran out of fuelAs a result, his fuel pump burned upWe installed fuel pump and test drove truckTruck was running properlyMr*** picked up after hours and it was driven to FtKnoxIt is now at a Ford dealership in that areaWe contacted the Ford deal and they
said it had injector issuesIt was originally towed to us because it would not runWe repaired itIt had to have a new fuel pump to run againWe regret that Mr*** disagrees and is not satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Business Response to a Complaint Complaint ID#: *** Company Name: GREENWOOD FORD LINCOLN Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
Response: Sorry for the confusionThe check dated 07/12/2016, #*** in the amount of $was mailed next dayCustomer should have received by nowIf not please contact *** *** at ###-###-####Thanks Sent on: 7/19/3:22:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Now I need to be paid back for the over price of the sales of the car. The price quoted was not the same price of contractI attach Steve's card withprice he quoted me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no proposed resolution hereThe owner appears to be completely unmotivated to resolve this issue in any capacityFurthermore, he is missing the pointYes, the vehicle was towed to the dealership because it would not runI didn't ask that they just make it start and then give it back to meI wanted it fixed and running properlyHere are the facts that can not be disputed, as they are documentedThe vehicle showed up to Greenwood Ford under these conditions: Vehicle cranks, does not start, has a trouble code for injector #circuit, and a misfire on cylinder #I made it very clear I wanted those issues fixed in entiretyIt left with the following problems: Misfire cylinder #4, trouble code injector circuit #4, and random electrical problems that did not previously existReplacing the fuel pump did not fix anythingThe only reason it started after replacing the fuel pump is because the technician bled the fuel system of air after replacementThat is how I was able to get the truck to start and run prior to bringing it to the dealershipI explained this to the service department before they started diagnosisThe vehicle showed up to *** Ford with the EXACT same symptoms as before it was ever towed to GreenwoodThey can not claim under these circumstances that they have resolved any issues, fixed the truck, or justify the dollars I was chargedPlease issue a refund in full, or I will be forced to take legal actionThis is no way to conduct business and I will not be taken a fool.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Mr*** knew the correct mileage on the vehicle before he paid for itHe signed the mileage statement with the correct mileage stated on itShortly after his purchase he wanted a lower priceWe offered to refund Mr***'s money and take the vehicle backHe declined our offerSent on:
11/19/10:51:AM
All paperwork is signed and in orderCustomer had us cancel extended warranty and we explained that the refund would be sent to the lien holder to reduce the payoffFront tires and rear tires were two different brandsThe tread depth was fine but we replaced them with a new set at no charge to
customerCustomer came back in shortly after she bought the car and wanted a truckWe had a deposit on the truck that she was interested in and the customer who left the deposit came back in and purchased the truckWe offered to find Ms*** another truck
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***
Response:We apologize to the *** family for this situationUnfortunately, without the opportunity to reinspect the vehicle, we have no way of determining whether our work or a combination of our work and the other repair facility's work actually fixed the vehicleWe certainly understand how
the family feelsWe are sorry we are unable to offer any assistance
Response:We are going to refund Ms [redacted] the $in question
All paperwork is signed and in orderCustomer had us cancel extended warranty and we explained that the refund would be sent to the lien holder to reduce the payoffFront tires and rear tires were two different brandsThe tread depth was fine but we replaced them with a new set at no charge to customerCustomer came back in shortly after she bought the car and wanted a truckWe had a deposit on the truck that she was interested in and the customer who left the deposit came back in and purchased the truckWe offered to find Ms [redacted] another truck
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]
Response: Sorry for the delayMr [redacted] now has his plates
Response:Mr***'s truck ran out of fuelAs a result, his fuel pump burned upWe installed fuel pump and test drove truckTruck was running properlyMr*** picked up after hours and it was driven to FtKnoxIt is now at a Ford dealership in that areaWe contacted the Ford deal and they
said it had injector issuesIt was originally towed to us because it would not runWe repaired itIt had to have a new fuel pump to run againWe regret that Mr*** disagrees and is not satisfied
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
We regret that Mr*** is unhappy. His opinion on his problem differs from ours. Sorry that we are unable to help him
*** *** ** * ***
*** *** ***
*** *** *** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*** *** *** *** *** *** ***
*** *** Response:Refer to previous responseThanks
Business Response to a Complaint Complaint ID#: *** Company Name: GREENWOOD FORD LINCOLN Company Contact: *** *** Company Phone: ###-###-#### Company Email: *** Person Who Sent the Complaint: *** *** Staff Member:
Response: Sorry for the confusionThe check dated 07/12/2016, #*** in the amount of $was mailed next dayCustomer should have received by nowIf not please contact *** *** at ###-###-####Thanks Sent on: 7/19/3:22:PM
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** ***
Response: Sorry for the delayMr*** now has his plates
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** *** ***
Now I need to be paid back for the over price of the sales of the car. The price quoted was not the same price of contractI attach Steve's card withprice he quoted me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.There is no proposed resolution hereThe owner appears to be completely unmotivated to resolve this issue in any capacityFurthermore, he is missing the pointYes, the vehicle was towed to the dealership because it would not runI didn't ask that they just make it start and then give it back to meI wanted it fixed and running properlyHere are the facts that can not be disputed, as they are documentedThe vehicle showed up to Greenwood Ford under these conditions: Vehicle cranks, does not start, has a trouble code for injector #circuit, and a misfire on cylinder #I made it very clear I wanted those issues fixed in entiretyIt left with the following problems: Misfire cylinder #4, trouble code injector circuit #4, and random electrical problems that did not previously existReplacing the fuel pump did not fix anythingThe only reason it started after replacing the fuel pump is because the technician bled the fuel system of air after replacementThat is how I was able to get the truck to start and run prior to bringing it to the dealershipI explained this to the service department before they started diagnosisThe vehicle showed up to *** Ford with the EXACT same symptoms as before it was ever towed to GreenwoodThey can not claim under these circumstances that they have resolved any issues, fixed the truck, or justify the dollars I was chargedPlease issue a refund in full, or I will be forced to take legal actionThis is no way to conduct business and I will not be taken a fool.
Regards,
*** ***
We regret the miscommunication with Ms***She signed all the required documentationWe respectfully decline to refund $
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***
Mr*** knew the correct mileage on the vehicle before he paid for itHe signed the mileage statement with the correct mileage stated on itShortly after his purchase he wanted a lower priceWe offered to refund Mr***'s money and take the vehicle backHe declined our offerSent on:
11/19/10:51:AM
All paperwork is signed and in orderCustomer had us cancel extended warranty and we explained that the refund would be sent to the lien holder to reduce the payoffFront tires and rear tires were two different brandsThe tread depth was fine but we replaced them with a new set at no charge to
customerCustomer came back in shortly after she bought the car and wanted a truckWe had a deposit on the truck that she was interested in and the customer who left the deposit came back in and purchased the truckWe offered to find Ms*** another truck
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and,
if it does, will consider this complaint resolved
Regards,
*** ***
Response:We are going to refund Ms*** the $in question
Response:We apologize to the *** family for this situationUnfortunately, without the opportunity to reinspect the vehicle, we have no way of determining whether our work or a combination of our work and the other repair facility's work actually fixed the vehicleWe certainly understand how
the family feelsWe are sorry we are unable to offer any assistance