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Graham's & Son Interiors

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Graham's & Son Interiors Reviews (2)

Upon landing in Raleigh after a long travel day, I went to Enterprise like I have the last times I have been here This time, there were literally no customer agents behind the counter There were probably outside with cars coming in - and outside with cars being sent out After about minutes in line, finally a person came to the desk and helped the woman in front of me In the meantime women jumped into the "corporate line" and moved ahead of me Finally after nearly minutes I got to the desk Frustrated, I voiced my displeasure with *** *** regarding my wait I didnt raise my voice, I didnt call her a name, I didnt use foul language I just said this was an unacceptable experience I finally said if this was my business and it was run this way people would lose their jobs She immediately handed me my license and credit card and said we cant help you tonight you will have to go elsewhere
So now its unacceptable to provide criticism? And this kind of behavior is acceptable for a customer service agent? She did not apologize nor did she say anything such as "well let me see what we can do about making your experience a bit better" As she should have
I feel that she is not a very good representation of the experiences I have had with other wonderful agents at Enterprise She has been the absolute worst I have seen and should be reprimanded or demoted
There were several other positive ways for her to handle it and instead she chose an abrupt, destructive, and unprofessional manner of handling it
I will be refusing to deal with Enterprise in the future - I hope that Enterprise will provide some coaching to *** to help her with her issues

Terrible they told me all day they had a car for me which I had reserved and they refused me the car as soon as I walked in the door seems they really rented my car to someone else leaving me a foot after my personal Truck got wrecked

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